| ACA |
Australian Communications Authority |
| ACCC |
Australian Competition and Consumer Commission |
| ACIF |
Australian Communications Industry Forum |
| ACMA |
Australian Communications and Media Authority |
| ADSL |
Asymmetric Digital Subscriber Line |
| CDC Report |
Consumer Driven Communications Report |
| CEPU |
Communications Electrical and Plumbing Union |
| CSG |
Customer Service Guarantee |
| CSP |
Carriage service provider |
| DCITA |
Department of Communications, Information Technology and the Arts |
| DDSO |
Digital Data Service Obligation |
| DSLAM |
Digital Subscriber Line Access Multiplexer |
| Estens Report |
Regional Telecommunications Inquiry, Connecting Regional Australia, 2002 |
| FTM |
Fixed-to-mobile |
| FttH |
Fibre to the Home |
| HiBIS |
Higher Bandwidth Incentive Scheme |
| ISDN |
Integrated Services Digital Network |
| ISP |
Internet Service Provider |
| LIMAC |
Low Income Measures Assessment Committee |
| LSS |
Line Sharing Services |
| MTAS |
Mobile Terminating Access services |
| MTM |
Mobile-to-mobile |
| NCP |
National Competition Policy |
| PSTN |
Public Switched Telephone Network |
| SDDS |
Special Digital Data Service |
| SFOA |
Standard Forms of Agreement |
| SMP |
Standard Marketing Plan |
| STS |
Standard Telephone Service |
| TCPSS Act |
Telecommunications (Consumer Protection and Services Standards) Act 1999 (Cwth) |
| Telecommunications Act |
Telecommunications Act 1997 (Cwth) |
| TIO |
Telecommunications Industry Ombudsman |
| TPA |
Trade Practices Act 1974 (Cwth) |
| ULLS |
Unconditioned Local Loop Services |
| USO |
Universal Service Obligation |
| VoIP |
Voice over Internet Protocol |
| WAP |
Wireless application protocol |