On 16 June 2020, the Senate referred to the Environment and Communications Legislation Committee for inquiry and report by 11 August 2020:

The future of Australia Post's service delivery, with particular reference to:

1. the Australian Postal Corporation (Performance Standards) Amendment Regulations 2020 and their impact on services, the Australia Post workforce and affected businesses; 
2. the impact of COVID-19 on the financial position of Australia Post and its future;
3. a sustainable plan for Australia Post to provide:
   1. services that meet community needs and expectations,
   2. job security for its workforce, and
   3. support for regional and metropolitan licensed post offices:
4. international and domestic trends with parcels, letters and pricing; and
5. any related matters.

On 29 July 2020, the reporting date was extended to 25 August 2020.