Responses to questions taken on notice at the Supplementary Estimates
hearing are due on Friday 2 December 2016.
| QoN No. |
Senator |
Broad Topic |
Answer to QoN |
Date Answer Received |
| 1 |
Pratt |
Australian Hearing – Scoping Study |
(PDF
72KB) |
2/12/2016 |
| 2 |
Pratt |
Disability Support Pension – medical reviews
- ages |
(PDF
131KB) |
2/12/2016 |
| 3 |
Siewert |
Disability Support Pension – medical reviews
– loss of DSP |
(PDF
72KB) |
2/12/2016 |
| 4 |
Siewert and Pratt |
Disability Support Pension – medical reviews
– transfers to Newstart |
(PDF 199KB) |
27/02/2017 |
| 5 |
Watt |
Age Pension – claims processing |
|
|
| 6 |
Watt |
Claim processing |
(PDF 108KB)
Attachment A-(PDF
239KB) |
21/12/2016 |
| 7 |
Watt |
Staffing - redeployment |
(PDF
73KB) |
2/12/2016 |
| 8 |
Watt |
Age Pension - hardship |
(PDF
76KB) |
2/12/2016 |
| 9 |
Smith |
Age Pension - hardship |
(PDF
72KB) |
2/12/2016 |
| 10 |
Siewert |
Changes to Family Payments |
(PDF
91KB) |
2/12/2016 |
| 11 |
Pratt |
Telephony – length of calls |
(PDF
76KB) |
2/12/2016 |
| 12 |
Pratt |
Integrity Measures – payment changes |
(PDF 127KB) |
21/12/2016 |
| 13 |
Gallacher |
Credit/Transaction Cards |
(PDF 137KB) |
21/12/2016 |
| 14 |
Bilyk |
Ministerial Functions |
(PDF
73KB) |
2/12/2016 |
| 15 |
Bilyk |
Executive Office Upgrades |
(PDF
75KB) |
2/12/2016 |
| 16 |
Bilyk |
Facilities Upgrades |
(PDF
81KB) |
2/12/2016 |
| 17 |
Bilyk |
Vacancies |
(PDF
71KB) |
2/12/2016 |
| 18 |
Bilyk |
Media Monitoring |
(PDF 112KB) |
27/02/2017 |
| 19 |
Bilyk |
Advertising and Information Campaigns |
(PDF
72KB) |
2/12/2016 |
| 20 |
Watt |
Program Detail |
(PDF
79KB)
Attachment A-(PDF
90KB) |
2/12/2016 |
| 21 |
Watt |
Evaluation and Program Analysis |
(PDF
149KB) |
2/12/2016 |
| 22 |
Watt |
Australian Hearing – Services Provided |
(PDF
74KB) |
2/12/2016 |
| 23 |
Watt |
Australian Hearing – Reports to Government
Regarding Future Ownership |
(PDF
71KB) |
2/12/2016 |
| 24 |
Watt |
Australian Hearing – Complaints Received |
(PDF 110KB) |
21/12/2016 |
| 25 |
Watt |
Australian Hearing – Shopfront and Service
Locations |
(PDF
76KB) |
2/12/2016 |
| 26 |
Watt |
Australian Hearing – Capacity to Cater to
Clients |
(PDF
69KB) |
2/12/2016 |
| 27 |
Watt |
Employee Data – FTE by State |
(PDF
77KB) |
2/12/2016 |
| 28 |
Watt |
Employee Data – Categories |
(PDF
77KB) |
2/12/2016 |
| 29 |
Watt |
Employee Data – Allocations |
(PDF
73KB) |
2/12/2016 |
| 30 |
Watt |
Key Performance Indicators – Centrelink
Claims Processing |
(PDF 115KB)
Attachment A-(PDF
299KB) |
21/12/2016 |
| 31 |
Watt |
Centrelink Service Centres |
(PDF
76KB) |
2/12/2016 |
| 32 |
Watt |
Centrelink Service Centres –Performance
Information – Face to Face |
(PDF
72KB) |
2/12/2016 |
| 33 |
Watt |
Centrelink Service Centres –Performance
Information – Customer |
(PDF 107KB)
Attachment A-(PDF 1477KB)
Attachment B(1)-(PDF
1878KB)
Attachment B(2)-(PDF
1884KB) |
27/02/2017 |
| 34 |
Watt |
Telephony – Performance Information and KPIs |
(PDF 112KB) |
16/12/2016 |
| 35 |
Pratt |
Centrelink Telephony – Call Handling and
Total Call Time |
(PDF
75KB) |
2/12/2016 |
| 36 |
Watt |
Disability Support Pension – Review Process
and Outcomes |
(PDF 162KB) |
27/02/2017 |
| 37 |
Watt |
Age Pension – Processing and Financial
Hardship Applications |
(PDF 111KB) |
27/02/2017 |
| 38 |
Watt |
Age Pension – New Claims |
(PDF
82KB) |
2/12/2016 |
| 39 |
McAllister |
Staffing – levels by category |
(PDF 325KB) |
10/01/2017 |
| 40 |
McAllister |
Staffing – engagements |
(PDF
143KB) |
2/12/2016 |
| 41 |
McAllister |
Staffing – separation |
(PDF
150KB) |
2/12/2016 |
| 42 |
McAllister |
Contractors/Consultants – expenditure |
(PDF
73KB) |
2/12/2016 |
| 43 |
McAllister |
Contractors/Consultants – projects |
(PDF
86KB) |
2/12/2016 |
| 44 |
McAllister |
Contractors/Consultants – details |
(PDF
81KB) |
2/12/2016 |
| 45 |
McAllister |
Staffing – labour hire |
(PDF
103KB) |
2/12/2016 |
| 46 |
Siewert |
Centrelink – payment administration costs |
(PDF 186KB) |
27/02/2017 |
| 47 |
Siewert |
Overpayments by error |
(PDF
74KB) |
2/12/2016 |
| 48 |
Siewert |
Family Tax Benefit distribution |
(PDF 225KB) |
7/02/2017 |
| 49 |
Siewert |
Disability Support Pension – overseas |
(PDF 110KB) |
27/02/2017 |
| 50 |
Siewert |
Consumer Leases Cap |
(PDF 111KB) |
10/01/2017 |
| 51 |
Siewert |
Centrepay Policy |
(PDF 110KB) |
10/01/2017 |
| 52 |
Siewert |
Complaints |
(PDF 106KB) |
7/02/2017 |
| 53 |
Siewert |
Reviews |
(PDF
73KB) |
2/12/2016 |
| 54 |
Siewert |
Disability Support Pension – new claims
processing |
(PDF 112KB) |
7/02/2017 |
| 55 |
Siewert |
Taskforce Integrity |
(PDF
89KB) |
2/12/2016 |
| 56 |
Siewert |
Ombudsman Recommendations |
(PDF
128KB) |
2/12/2016 |