Referral and conduct of the inquiry
Scope and structure of the report
Acknowledgements

System-wide inquiries and reviews
Inquiries into specific areas of the banking, insurance and financial services sector
Financial Services Royal Commission
Committee view

Legislation
Government bodies responsible for oversight
External dispute resolution schemes
Committee view

Issues in the consumer protection system as a whole
Issues in specific sectors
Committee view

Lack of industry and government support for a royal commission
Establishment of the Financial Services Royal Commission
Committee view

General comments
Financial System Inquiry – 'Murray Inquiry'
Competition Policy Review – 'Harper Review'
Establishment of the Australian Financial Complaints Authority
ASIC
Serious Financial Crime taskforce
Royal Commission
Conclusion

Introduction
Competition and profit
Business models
The regulators
Justice and redress
External dispute resolution
Last resort compensation scheme
Funding for advocates

Tabled documents
Additional information
Answers to questions on notice