| ABA |
Australian Bankers' Association |
| ACCC |
Australian Competition and Consumer Commission |
| AFCA |
Australian Financial Complaints Authority |
| AFS |
Australian financial services |
| ANZ |
Australian and New Zealand Banking Group Limited |
| APRA |
Australian Prudential Regulation Authority |
| ASIC |
Australian Securities and Investments Commission |
| CBA |
Commonwealth Bank of Australia |
| CEO |
Chief Executive Officer |
| CIO |
Credit and Investments Ombudsman |
| Cth |
Commonwealth |
| EDR |
External dispute resolution |
| FOS |
Financial Ombudsman Service |
| HEM |
Household Expenditure Measure |
| Hon. |
Honourable |
| HoR |
House of Representatives |
| NAB |
National Australia Bank |
| NCCP Act |
National Consumer Credit Protection Act 2009 |
| PJCCFS |
Parliamentary Joint Committee on Corporations and Financial Services |
| SCT |
Superannuation Complaints Tribunal |
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