Conduct of the inquiry
Overview of the bill
Reviews and consultation
Current consumer complaint handling procedures
International comparisons
Findings of the Ramsay Review
Transition arrangements

Schedule 1—External dispute regulation
Division 1 of Part 7.10A—Authorisation of an external dispute resolution scheme
Division 2—Regulating the AFCA scheme
Division 3—Additional provisions relating to superannuation complaints
Other amendments relating to EDRs
Schedule 2—Internal dispute resolution
Starting date

Support for AFCA
The bill in the context of policy for the financial sector
Opposition to the amalgamation of the complaints bodies
What is not in the bill
Comments on measures in the bill
Analysis of effects of the measure
Transition to the new scheme

The bill in the context of policy for the financial sector
A single body to hear complaints
Concerns about the content of the bill

Overall views on the bill
Background to the bill
Changes made by the bill—non-superannuation disputes
Name of the new scheme
Superannuation Complaints Tribunal
The Superannuation Complaints Tribunal should not be abolished
Conclusion