View the report as separate downloadable parts:
Members
Recommendations
Support Services
Acronyms
Foreword
Chapter 1—Introduction
Inquiry terms of reference
Conduct of the inquiry
Structure of the report
Acknowledgement
Notes on references
Chapter 2—Participant voices
Overview
Participant voices
Chapter 3—Background
Overview
Australia's labour market
Nature and causes of joblessness in Australia
Methods by which Australians gain employment
Employment services in Australia: an outsourced model
Consultation with unemployed workers
Chapter 4—Assessment and streaming
Overview
Overview of assessment and streaming
Effectiveness of the assessment process
Re-assessment
Chapter 5—Services and support for participants
Overview
Overview of service requirements
Meeting the needs of diverse participants
Spending on employment services
Changing providers
The Employment Fund
Wage subsidies
Work experience
Place-based and local approaches
Restoration of public service delivery of employment services
Chapter 6—Employment services consultants
Overview
High turnover
Large caseloads
Training
Mistreatment of participants
Engagement with employers
Chapter 7—Mutual obligation requirements
Overview
Overview of mutual obligation requirements
The Job Plan
Job search requirements
Provider appointments
Overview of Work for the Dole and other annual activity requirements
Work for the Dole
Training and courses
Approved volunteering
Drug or alcohol treatment
Chapter 8—Targeted Compliance Framework
Overview
Overview of the Targeted Compliance Framework
An overemphasis on compliance
Negative impacts of the compliance framework
Complexity of the compliance framework
Impacts of compliance on work readiness
The proper role of providers
Reasonable excuse rules
The future of compliance
Chapter 9—Complaints and appeals
Overview
Appropriateness of the complaints and appeals processes
Employment services ombudsman
Chapter 10—Outcome driven funding
Overview
Overview of funding model
Precarious employment and churn
Creaming and parking
Fees for training and other programs
Outcome payments and payslips
Other impacts on service delivery
Coalition Senators' Dissenting Report
Labour Market
Compliance
Work for the Dole
Australian Greens Senators' Additional Comments
Urgent increase to Newstart and Youth Allowance
Drug and alcohol addiction
Mutual Obligations
Targeted Compliance Framework
Incorrect streaming
Job Plans and job search requirements
Employment services consultants
Public service delivery of employment services
Disability
Young unemployed workers
Older unemployed workers
Humanitarian entrants and migrants
Independent surveys
Work for the Dole
Online compliance
Appendix 1—Submissions and Additional Information
Appendix 2—Public Hearings and Witnesses