View the report as separate downloadable parts:

Committee Members

Terms of Reference

Abbreviations

List of Recommendations

Chapter 1—Introduction

  The Income Compliance Program
  Conduct of the inquiry
  Report structure
  Acknowledgements

Chapter 2—A massive failure of public administration

  The role of automation
  Use of averaged income data to assert the existence of a debt
  Interactions with Services Australia
  The impact on current and past income support recipients
  Changes in Services Australia’s approach
  The deliberate withholding of information
  Committee view

Government Senators' Dissenting Report

Appendix 1—Summary of Recommendations

  First Interim Report
  Second Interim Report
  Third Interim Report
  Fourth Interim Report
  Fifth Interim Report

Appendix 2—Submissions and Additional Information

Appendix 3—Public Hearings