Appendix 2Public hearings and witnesses
Thursday, 2 March 2023
70 Foster Street
Sale, VIC
Westpac Banking Corporation
Mr Ross Miller, Chief Customer Engagement Officer
Mr Jason Green, National General Manager Operations and Effectiveness,Consumer Customer Engagement
National Australia Bank
Mr Krissie Jones, Executive, Retail
Mr Mil Kairouz, Executive, Retail Regional Victoria/Tasmania
East Gippsland Shire Council
Cr Mark Reeves, Mayor
Mr Anthony Basford, Chief Executive Officer
Mr Peter Cannizzaro, General Manager, Business Excellence
Shire of Wellington and Committee for Wellington
Mr David Morcom, Chief Executive Officer, Wellington Shire Council
Dr David Anderson, Chairperson, Committee for Wellington
Mr Trent Fairweather, Deputy Chair, Committee for Wellington
Mr Leo O'Brien, Treasurer, Committee for Wellington
Latrobe City Council
Mr Steven Piasente, Chief Executive Officer, Latrobe City Council (teleconference)
Finance Sector Union
Ms Wendy Streets, Queensland Local Executive Secretary
Ms Myrna Ellery, Former Member (teleconference)
Sale Business and Tourism Association and Yarram & District Traders
Mr Julian McIvor, President, Sale Business and Tourism Association
Mr Garry Stephens, Past President, Yarram & District Traders
Open session
Mrs Tracey Blore, Private capacity
Mr Denis Robertson, Private capacity
Wednesday, 17 May 2023
Ernest Henry Mining Function Rooms, Cloncurry Community Precinct
37 Scarr Street
Cloncurry, QLD
Cloncurry Shire Council
Cr Gregory Campbell, Mayor
Cloncurry Shire Council
Dr Philip Keirle, Chief Executive Officer
Burke Shire Council
Cr Ernie Camp, Mayor
Western Queensland Alliance of Councils
Mr Greg Hoffman PSM
Queensland Farmers' Federation
Mr Adam Knapp, General Manager, Policy and Projects
Heritage and People's Choice
Mr Peter Lock, Chief Executive Officer
McDonald's Holdings
Mr Don McDonald, Chairman
Local Business Network
Ms Susan Curley, Chairperson
Cloncurry and District Show
Mr Alistair McDonald, President
Curry Merry Muster Festival
Ms Janessa Bidgood, President
Finance Sector Union of Australia
Ms Wendy Streets, Local Executive Secretary, Queensland
Thursday, 18 May 2023
TYTO Conference Centre
73–75 Mcilwraith St
Ingham, QLD
The Capricornian
Mr Dale Grounds, Chief Executive Officer
Queensland Country Bank
Mr Andrew McArdle, Executive Manager, Retail Banking
Mr Shawn Anderson, Chief Risk Officer
Hinchinbrook Shire Council
Cr Ramon Jayo, Mayor
Australia and New Zealand Bank
Mr Michael Wake, General Manager Retail Branch Network, NSW and ACT
Mr Tony Tapsall, Strategic Solutions Director
Mr Richard Fennell, Chief Customer Officer, Consumer Banking
Bendigo and Adelaide Bank Group
Mr Tim Rodda, Head of Local Banking Operations
Suncorp Bank
Mr Clive van Horen, Chief Executive Officer
Mr Chris Fleming, Executive General Manager, Consumer Distribution
Hinchinbrook Community Support Centre
Mr Ross Girgenti, Treasurer
Ms Quinta Lahtinen, Senior Leader, Client Services
Tuesday, 15 August 2023
Council Chambers
Carnamah Shire Council
33 - 37 Macpherson Street
Carnamah, WA
Shire of Carnamah
Mr Robert Paull, Chief Executive Officer
Western Australia Local Government Association
Cr Karen Chappel AM, President
Shire of Three Springs
Cr Chris Lane, President
Shire of Coorow
Cr Moira Girando, President
North Midlands Accounting Service
Mr Dwayne Wooltorton, Principal, Private capacity
Wallaces News and Drapery
Mrs Sadie Wallace, Owner
Carnamah Bowling Club
Mr Luke Risinger, President
Owner of Licensed Post Office in Carnamah
Mrs Colleen Bennier, Licensee
Returned and Services League of Australia
Mr Con Kikeros, Secretary, Three Springs-Arrino Sub-Branch
Open session
Mrs Barb Smallwood, Private capacity
Wednesday, 16 August 2023
Beverley Cornerstone CRC Building
141 Vincent Street
Beverley, WA
Bankwest
Mr Robert Cory, Head of External Communications and Sustainability
Mr Scott Spittles, General Manager, Personal Banking
Shire of Beverley
Cr David White, President
Mr Stephen Gollan, Chief Executive Officer
Shire of Quairading
Cr Peter Smith, President
Shire of York
Cr Denese Smythe, President
York Business Association
Ms Karen Thomas, President
Shire of Brookton
Mr Gary Sherry, Chief Executive Officer
Shire of Wyalkatchem
Cr Quentin Davies, President
North Eastern Wheatbelt Regional Organisation of Councils
Ms Caroline Executive Officer
Beverley Country Women's Association
Ms Pat Hambly, President
Ms Diane Colebrook, Secretary
Rural Regional Remote Women's Network of WA
Ms Kendall Galbraith, Chief Executive Officer
Ballardong Aboriginal Corporation
Regional Development Australia Wheatbelt Inc
The Hon Terry Waldron, Chairman
Mrs Mandy Walker, Director of Regional Development
Beverley Post News and Gifts
Mrs Vicky Fregon, Licensee
Mr John Fregon, Licensee
Beverley Agricultural Society
Mr Bruce William Hunt, Secretary
Open Session
Ms Angela Sims, Private capacity
Mr David Sevier, Private capacity
Tuesday, 19 September 2023
Chancellor Room 4 & 5
Hotel Grand Chancellor
29 Cameron St
Launceston, TAS
MyState Bank
Mr Claudio Mazzarella, General Manager, Everyday Banking
Multicultural Council of Tasmania
Mr Lee Wilson, Chief Executive Officer
Circular Head Council
Cr Gerard Blizzard, Mayor
Ms Vanessa Adams, Acting General Manager
George Town Council
Mrs Cheryl Hyde, Acting General Manager
Mr Shane Power, General Manager
Tasmanian Small Business Council
Mr Geoff Fader, Chair
Mr Robert Mallett, Executive Officer
Tasmanian Women in Agriculture
Ms Mandy Cooper, Member
Ms Diane Barr, Member
Flinders Council
Cr Rachel Summers, Mayor
Mr Warren Grovers, General Manger
Ms Kylie Clifford, Post Office Owner
Open session
Ms Kylie Clifford, Post Office Owner
Mr Ray Williams, Private capacity
Wednesday, 20 September 2023
Committee Room 2S3
Parliament House
Canberra, ACT
Commonwealth Bank of Australia
Mr Matt Comyn, Managing Director and Chief Executive Officer
Mr Mark Jones, Executive General Manager, Customer Service Network
Westpac
Mr Peter King, Managing Director and Chief Executive Officer
National Australia Bank
Mr Ross McEwan CBE, Managing Director and Chief Executive Officer
Ms Rachel Slade, Group Executive Personal Banking
Ms Krissie Jones, Executive Retail
Customer Owned Banking Association
Mr Michael Lawrence, Chief Executive Officer
Mr Stephanie Elliott, Chief Operating Officer
Australian Banking Association
Ms Anna Bligh, Chief Executive Officer
Finance Sector Union
Ms Julia Angrisano, National Secretary
Ms Angela Budai, National Policy Officer
Ms Myrna Ellery, Finance Employee
Australia and New Zealand Bank
Mr Shayne Elliott, Executive Director and Chief Executive Officer
Mrs Katherine Bray, Managing Director, Retail Banking
Banking Code Compliance Committee
Ms Prue Monument, Chief Executive Officer
Thursday, 21 September 2023
Aurora Room
Junee Ex-Services Club
75 Broadway St
Junee, NSW
Junee Shire Council
Cr Neil Smith, Mayor
Mr Christopher Paton, Treasurer, Board Member
Mr James Davis, General Manager
Regional Development Australia – Riverina
Mrs Rachel Whiting, Chief Executive Officer and Director of Regional Development
Temora Shire Council
Cr Rick Firman, Mayor and Riverina Eastern Regional Organisation of Councils Chairman
Ms Melissa Boxall, General Manager
Beyond Bank
Mr Robert Keogh, Chief Executive Officer
Mr Wayne Matters, Deputy Chief Executive Officer
Commonwealth Bank
Mr Norm Swift, Regional General Manager
Junee Co-op IGA
Mr Andrew Clinton, Director
Junee Golf Club
Mr Terrence Trinca, Club Secretary
Hume Bank
Mr Stephen Capello, Chief Executive Officer
Memorial Junee Ex-Services Club
Mr William Hulm, President
Mr Luke Brown, General Manager
Junee Business and Trades, Chamber of Commerce
Mr Tony Butt, Chairman
Junee Licorice & Chocolate Factory
Mr Neil Druce, Owner
Riverina Eastern Regional Organisation of Councils
Mrs Julie Briggs, Chief Executive Officer
Commins Hendricks Solicitors
Mr Michael Commins
Junee District Cooperative Society
Mrs Pamela Halliburton, Board Member
Junee Community Centre
Mr Chris Paton, Board Member and Treasurer
Mrs Jacqui Stevens, Centre Manager
Returned and Services League of Australia
Mr Greg Zakharoff, President, Junee Sub-Branch
Open session
Mrs Helen Ducker, Private capacity
Kate Hinds, Private capacity
Mrs Maisie Robinson, Private capacity
Mrs Sasha Shearman, Private capacity
Mrs Marney Wishart, Private capacity
Friday, 1 December 2023
Committee Room 2S3
Parliament House
Canberra, ACT
Per Capita
Ms Emma Dawson, Executive Director
LPO Group
Mr Scott Etherington, Chair
Ms Angela Cramp, Executive Director
Australian Citizens Party
Mr Robert Barwick, Research Director
Mr Glen Isherwood, Executive Member
National Farmers Federation
Mr Kade Denton, General Manager for Trade & Economics
Ms Charlotte Wundersitz, Senior Policy Officer, Trade & Economics
Australian Securities and Investments Commission
Mr Alan Kirkland, Commissioner
Mr Nathan Bourne, Senior Executive Leader, Credit, Banking and General Insurance
Ms Danille Abbott, Senior Manager, Indigenous Outreach Program
Australian Prudential Regulation Authority
Ms Shieh-Ling Wong, Senior Manager, Macro and Industry Insights
Mrs Therese McCarthy Hockey, Executive Board Member
Mr Adam Trevorrow, Manager, Banking Strategic Insights
Australian Competition and Consumer Commission
Mr Richard Fleming, General Manager, Competition Enforcement & Advocacy
Mr Tom Leuner, Executive General Manager, Mergers, Exemptions and Digital Division (via videoconference)
Australian Chamber of Commerce and Industry
Ms Natalie Heazlewood, Director, Skills, Employment and Small Business
Council of Small Business Organisations Australia
Mr Luke Achterstraat, Chief Executive Officer
Department of the Treasury
Mr Robb Preston, Assistant Secretary, Markets Group
Mr Tim Baird, Assistant Secretary, Payments System and Financial Innovation Branch (via videoconference)
Mr James Hunter, Director, Banking Unit, Financial System Division
Reserve Bank of Australia
Ms Rochelle Guttmann, Senior Manager, Analysis and Policy Section, Note Issue Department
Ms Merylin Coombs, Deputy Head, Note Issue Department
Australia Post
Mr Paul Graham, Group Chief Executive Officer and Managing Director
Mr Nick Macdonald, Corporate Secretary
Australian Small Business and Family Enterprise Ombudsman
The Hon Bruce Billson, Australian Small Business and Family Enterprise Ombudsman
Dr Matthew Steen, Executive Director, Policy Advocacy
Dr Craig Latham, General Counsel
Indigenous Business Australia
Ms Kia Dowell, Executive Director, Strategy and Impact
Indigenous Consumer Assistance Network and Weipa Community Care Association
Ms Jillian Williams, Operations Manager
Ms Sharon Edwards, Financial Counsellor
Traditional Credit Union
Mr Tony Hampton, Chief Executive Officer
Mortgage & Finance Association of Australia
Ms Anja Pannek, Chief Executive Officer
Ms Naveen Ahluwalia, Head of Policy and Legal
Combined Pensioners and Superannuants Association
Ms Jessica Miller, Policy Officer
Linfox Armaguard
Mr Mick Cronin, Chief Executive Officer
Scott Forster, Executive General Manager
Open Session
Wednesday, 21 February 2024
Conference Room
Lacepede Bay Motel
1 Marine Parade
Kingston S.E, SA
Kingston District Council
Mr Ian Hart, Chief Executive Officer
Coorong District Council
Ms Bridget Mather, Chief Executive Officer
Cr Jonathan Pietzsch
ARC Centre of Excellence for Automated Decision-Making and Society (Digital Inclusion Index)
Professor Julian Thomas, Director
Bank4Mannum
Ms Catherine Clemow
Mr Tim Clemow
Dr Andy Schmulow, Private capacity
RM Electronics
Mr Robert Mutton, Owner
Naracoorte Toyota
Mrs Christine Hall, Business Manager
Ms Melinda Ludwig, Administrator
BankSA
Mr Ross Miller, Chief Customer Engagement Officer, Westpac Group
Mr Jason Green, National General Manager of Operations, Westpac Group
Ms Enza Ferraro, State General Manager for South Australia and Northern Territory, Westpac Group
District Council Coober Pedy
Mr Geoffrey Sheridan, Principal Administrator
Wednesday, 13 March 2024
Clem Thompson Pavilion
Stadium Rd
Tom Price, WA
Shire of Ashburton
Mrs Audra Smith, Shire President
Mr Kenneth Donahoe, Chief Executive Officer
Regional Development Australia Pilbara
Mr Tony Simpson, Chief Executive Officer
Tom Price Post Office
Mr Nick Hall, Director
Ashburton Aboriginal Corporation
Ms Carlen Woods, Regional Manager
Nintirri Centre
Mrs Sylvia Winkler, Chief Executive Officer
Tom Price Men’s Softball Association, North Tom Price Primary School Board and Tom Price Diamond Club
Cr Matthew Lynch, Private capacity
Karijini Eco Retreat, Pilbara Tourism Association, Australia’s North West
Mr Drew Norrish, Chief Executive Officer, Mackerel Islands Pty Ltd
The Hon Peter Foster MLC, Private capacity
Bankwest
Mr Robert Cory, Head of External Communications
Mr Scott Spittles, General Manager – Personal Banking
Monday, 25 March 2024
Committee Room 2S3
Parliament House
Canberra, ACT
Reserve Bank of Australia
Ms Michelle McPhee, Assistant Governor (Business Services)
Mr Chay Fisher, Senior Manager, Note Issue Department
Australian Competition and Consumer Commission
Mr Tom Leuner, Executive General Manager Mergers, Exemptions and Digital
Mr Richard Fleming, General Manager, Competition Enforcement and Advocacy
Ms Suzie Copley, General Manager, Policy, Coordination & Remedies
Tuesday, 16 April 2024
Pacific Harbour Golf & Country Club
141-159 Avon Ave
Bribie Island, QLD
Local Government Association of Queensland
Ms Alison Smith, Chief Executive Officer
Mr Nathan Ruhle, Intergovernmental Relations Manager
Local residents
Mr John Oxenford
Mr Kevin Bertwhistle
Mr Garth Gilbert
Mr Dennis Denning
Mr Sandy McDonald OAM
Bongaree Licensed Post Office
Mrs Suzie Stride, Post Office Licensee
Finance Sector Union
Ms Wendy Streets, National President
Manly Harbour Village Chamber of Commerce Inc.
Mr Stuart McDonald
Marona Regional Council
Mayor Wendy Taylor, Mayor
Australians Citizens Party
Mr Jan Pukallus, Queensland State Secretary
Open session
Mr Robert Van Egdom, Private capacity
Mr Colin Shapland, Private capacity