APPENDIX 3 - ADVOCACY AND SUPPORT SERVICES: SUMMARY TABLE

REPORT ON HOUSING ASSISTANCE

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APPENDIX 3 - ADVOCACY AND SUPPORT SERVICES: SUMMARY TABLE

(Source: Department of Social Security Submission No.261 Attachment 4, Consumer Rights and Responsiblilities - Additional Information)

Services provided or funded by State Housing Departments are in bold

NSW VIC QLD SA WA TAS ACT NT
Housing Information Services Regional Tenants' Resource ServicesTenants UnionTenants' Advice & Advocacy Program (TAAP) Regional Housing CouncilsAboriginal Housing OfficersTenants' Union of Victoria Housing Resource ServicesTenants' UnionHome Assist/Secure ProgramQueensland Community Housing Coalition Tenants' Association of SATrace-A-Place (Youth Service)Aboriginal Housing Units Tenants' Advice ServiceTenant Association GroupsAboriginal Tenants' Advisory ServicesAboriginal Customer Support Officers Housing Assistance ServiceTenants' UnionNorth West Outreach ServiceColony 47 Tenants' Advice ServiceTenants' Union Aboriginal Housing Advisory ServiceBiannual Housing Newsletter sent to Housing Authority tenants
Financial Advisory Services Department of Fair Trading provide credit and debt adviceCredit Counselling Program Office of Housing refers tenants to financial advice services Home Support Program Community debt counselling services available in some areas Supported Housing Assistance Program (SHAP)Management Support ProgramYouth Focus ProgramCommunity based financial services Financial advice available through Anglicare Free advice from an ACT service which provides credit & debt counselling Tenancy Managers provide budget advice and counsellingCommunity based debt & credit advice services - limited in remote areas
NSW VIC QLD SA WA TAS ACT NT
State Housing Authority Consultation Mechanisms Tenant & Community Initiatives Program (TCIP)Regional Tenants' CouncilsRegional Housing ForumsAboriginal Housing Development CommitteeIndigenous Regional Housing ForumsNeighbourhood Advisory Boards Regional Housing CouncilsTenants' Groups Tenant Participation Planning ProgramCommunity Facilities ProgramCSHA Consiltation and Planning Project Tenant Regional Advisory BoardsPublic Housing Tenants' ForumOperational Policy Advisory CommitteeHousing Advisory Commiittee Housing Advisory CommitteeStrategic Planning Advisory Committee The SHA contracts organisations to run consultations on specific issues as necessaryHousing Access Forum Tenant Participation Program Consultation processes undertaken to develop plans for housing assistance
Advocacy & Representation TAAPRegional Tenants' Resource ServicesTCIP State Advisory CommitteeTenants' Union Tenants' Union of VictoriaTenants' AssociationRooming House Residents' Association Public Tenants' AssociationTenants' UnionHousing Resource ServicesQld Disability Housing Coalition Advocacy service for public tenants Perth Community Legal Service Aboriginal Legal ServiceAboriginal Medical Service Hobart Community Legal ServiceOmbudsmanHousing Assistance ServiceNorth West Outreach Service Welfare Rights & Legal Centre OmbudsmanSome community organisations provide advocacy and representation for tenants on request/assessment

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