Report

Digital delivery of government services

27 June 2018

View the report as a single document - (PDF 1511KB)

View the report as separate downloadable parts:

Membership of the Committee	(PDF 20KB)
Acronyms and abbreviations	(PDF 12KB)
Recommendations	(PDF 46KB)
Chapter 1	(PDF 546KB)
Chapter 2	(PDF 150KB)
Referral Overview Previous inquiries into government ICT The history of the Digital Transformation Agency Recent Incidents
Chapter 3	(PDF 65KB)
Introduction Perspectives Whether government is different from the private sector What questions should government be asking? 'Being digital' rather than 'doing digital'[29]
Chapter 4	(PDF 166KB)
Introduction Critical challenges to digital transformation
Chapter 5 - Whole-of-Government Issues	(PDF 117KB)
Introduction Leadership and accountability Outsourcing has deskilled the APS Rebuilding skills Procurement A common approach
Chapter 6	(PDF 257KB)
Introduction Australian Taxation Office—Unplanned Systems Outages[1] Child support system replacement project Online Compliance Intervention (Robodebt) Welfare Payment Infrastructure Transformation[106]
Government senators' dissenting report	(PDF 61KB)
Leadership The Australian Public Service Common platforms and procurement The Digital Transformation Agency
Australian Greens' additional comments	(PDF 24KB)
Summary Affordable, quality broadband internet
Appendix 1 - Submissions and additional information received by the committee	(PDF 21KB)
Submissions Tabled Documents Additional Information Answers to Questions taken on Notice
Appendix 2 - Public Hearings	(PDF 40KB)

Senate Finance and Public Administration Committees
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Phone: +61 2 6277 3846
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