View the report as separate downloadable parts:
Members
List of Recommendations
Executive summary
Chapter 1—Introduction
Conduct of the inquiry
Background to the inquiry
Structure of the report
Notes on terminology and references
Acknowledgements
Chapter 2—Background
National Disability Insurance Scheme
NDIS Quality and Safeguards Commission
Committee’s previous comments regarding the Commission
Inquiries relating to Ms Ann-Marie Smith
Safety for people with disability
Chapter 3—Communication and engagement
Educative and capacity-building functions
Overall communication approach
Commission view
Committee view
Chapter 4—Compliance and enforcement
The Commission’s approach to compliance and enforcement
Adequacy of enforcement powers
Publishing compliance and enforcement outcomes
Proactive monitoring and enforcement
Committee view
Chapter 5—Registration and worker screening
Overview of registration process
NDIS Practice Standards
The registration process
Committee view
Worker screening
Chapter 6—Complaints handling
Complaints handling
Internal complaints mechanisms
Access to the Commission's complaints processes
General concerns about the Commission's complaints process
Committee view
Chapter 7—Reportable incidents
Reportable incidents
Committee view
Chapter 8—Behaviour support and restrictive practices
The Commission's behaviour support function
Evidence received regarding behaviour support and restrictive practices
Committee view
Chapter 9—Staffing and resources
Staffing levels
Staff expertise and training
ICT Systems
Constraints in conducting own-motion investigations
Other issues
Committee view
Chapter 10—Market oversight and systemic risk management
The Commission's market oversight function
Management of the transition to Commission oversight
Interface with other service systems
Data collection and reporting
Natural safeguards
NDIS pricing
Other systemic oversight matters
Committee view
Chapter 11—Concluding comments
Appendix 1—Compliance and enforcement powers of the Commission under the Regulatory Powers (Standard Provisions) Act 2014
Appendix 2—Submissions and Additional Information
Appendix 3—Public Hearings