Footnotes

Chapter 1 - Introduction

[1]        House of Representatives, Votes and Proceedings, No. 3, 1 September 2016, pp. 78–80.

Chapter 2 - Scheme progress

[1]        Committee Resolution, available at:  http://www.aph.gov.au/Parliamentary_Business/Committees/Joint/National_Disability_Insurance_Scheme/Role_of_the_Committee

[2]        Parliamentary Library, Research Paper Series 2016–17, The National Disability Insurance Scheme: a quick guide, 3 March 2017, p. 1.

[3]        National Disability Insurance Agency, Annual Report 2015–16, October 2016, p. 126.

[4]        The Hon. Christian Porter MP, Minister for Social Services, 'Guaranteeing the NDIS and providing stronger support for people with disability', Media release, 9 May 2017.

[5]        National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017 p. 2.

[6]        Ms Felicity Hand, Deputy Secretary, Disability and Housing, Department of Social Services, Committee Hansard, 2 March 2017, p. 137.

[7]        The Hon. Christian Porter MP, Commonwealth Minister for Social Services, the Hon. Colin Barnett MLA, WA Premier, the Hon. Donna Faragher MLC, WA Minister for Planning, Disability Services, 'Governments sign bilateral agreement on local delivery of NDIS in WA', Media release, 1 February 2017.

[8]        Taelor Pelusey, NDIS decision could come next month, The West Australian, 11 August 2017, https://thewest.com.au/news/south-west/ndis-decision-could-come-next-month-ng-b88563213z (accessed 30 August 2017).  

[9]        6PR Morning Program with Gareth Parker, 16 March 2017, https://christianporter.dss.gov.au/transcripts/6pr-morning-program-with-gareth-parker-2 (accessed 6 September 2017).

[10]      Taelor Pelusey, NDIS decision could come next month, The West Australian, 11 August 2017, https://thewest.com.au/news/south-west/ndis-decision-could-come-next-month-ng-b88563213z (accessed 30 August 2017).  

[11]      Department of Social Services, Transition of Commonwealth programs to the NDIS, https://www.dss.gov.au/disability-and-carers/programs-services/for-people-with-disability/national-disability-insurance-scheme/transition-of-commonwealth-programs-to-the-national-disability-insurance-scheme-ndis (accessed 16 August 2017).

[12]      The Hon. Christian Porter MP, Minister for Social Services, 'NDIS MyPlace portal', Media release, 31 August 2016.

[13]      National Disability Insurance Agency, Participants and providers work with NDIS to improve processes, 6 June 2017, https://www.ndis.gov.au/news/ceo-message-6june.html (accessed
5 July 2017).

[14]      National Disability Insurance Agency, Letter to Registered NDIS Providers from CEO David Bowen, 12 June 2017, https://www.ndis.gov.au/news/letter-to-ndia-registered-providers.html (accessed 5 July 2017).

[15]      The Hon. Christian Porter MP, Minister for Social Services, and the Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services, 'Review of the Implementation of the NDIS MyPlace Portal', Media release, 5 August 2016.

[16]      ABC, 'NDIS payment breakdown continues with no end in sight', 29 July 2016, http://www.abc.net.au/worldtoday/content/2016/s4509826.htm (accessed 4 July 2017).

[17]      The Hon. Christian Porter MP, Minister for Social Services, and the Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services, 'Review of the Implementation of the NDIS MyPlace Portal', Media release, 5 August 2016.

[18]      The Hon. Christian Porter MP, Minister for Social Services, 'NDIS MyPlace portal', Media release, 31 August 2016.

[19]      The Hon. Christian Porter MP, Minister for Social Services, 'NDIS MyPlace portal', Media release, 31 August 2016.

[20]      Disability Reform Council, Communiqué, 2 September 2016, pp. 1–2.

[21]      Disability Reform Council, Communiqué, 5 December 2016, p. 1.

[22]      PricewaterhouseCoopers, National Disability Insurance Scheme MyPlace Portal Implementation Review – Final Report, 31 August 2016, p. 2.

[23]      PricewaterhouseCoopers, National Disability Insurance Scheme MyPlace Portal Implementation Review – Final Report, 31 August 2016, p. 2.

[24]      PricewaterhouseCoopers, National Disability Insurance Scheme MyPlace Portal Implementation Review – Final Report, 31 August 2016, p. 2.

[25]      Disability Reform Council, Communiqué, 2 September 2016, p. 4.

[26]      National Disability Insurance Agency, Participants and providers work with the NDIS to improve processes, 6 June 2017, https://www.ndis.gov.au/news/ceo-message-6june.html (accessed 5 July 2017).

[27]      National Disability Insurance Agency, Participants and providers work with the NDIS to improve processes, 6 June 2017, https://www.ndis.gov.au/news/ceo-message-6june.html (accessed 5 July 2017).

[28]      National Disability Insurance Agency, Participants and providers work with the NDIS to improve processes, 6 June 2017, https://www.ndis.gov.au/news/ceo-message-6june.html (accessed 5 July 2017).

[29]      Disability Reform Council, Communiqué, 16 June 2017, p. 1.

[30]      Disability Reform Council, Terms of Reference, April 2017, p. 3.

[31]      National Disability Insurance Agency, 2017 Price Controls Review—Discussion Paper, March 2017, p. 1.

[32]      National Disability Insurance Agency, Pricing and payment, https://www.ndis.gov.au/providers/pricing-and-payment.html (accessed 5 July 2017).

[33]      National Disability Services, 'NDIS prices continue to fall short', Media release, 12 June 2017.

[34]      National Disability Services, 'NDIS prices continue to fall short', Media release, 12 June 2017.

[35]      National Disability Insurance Agency, Letter to Registered NDIS Providers from CEO David Bowen, 12 June 2017, https://www.ndis.gov.au/news/letter-to-ndia-registered-providers.html (accessed 5 July 2017).

[36]      National Disability Insurance Agency, Letter to Registered NDIS Providers from CEO David Bowen, 12 June 2017, https://www.ndis.gov.au/news/letter-to-ndia-registered-providers.html (accessed 5 July 2017).

[37]      National Disability Insurance Agency, Letter to Registered NDIS Providers from CEO David Bowen, 12 June 2017, https://www.ndis.gov.au/news/letter-to-ndia-registered-providers.html (accessed 5 July 2017).

[38]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 2.

[39]      For example, the numbers of people awaiting a plan were listed in the Q3 and Q4 reports, but not included in the Q1 and Q2 reports. A breakdown of Administrative Appeals Tribunal (AAT) determinations were provided in the Q1 and Q2 reports, but not provided in Q3 or Q4 (eg. decision affirmed, set aside, pending, varied, dismissed or withdrawn).

[40]      National Disability Insurance Scheme, 1st Quarterly Report, 30 September 2016, p. 46.

[41]      National Disability Insurance Scheme, 1st Quarterly Report, 30 September 2016, p. 36.

[42]      National Disability Insurance Scheme, 1st Quarterly Report, 30 September 2016, p. 34.

[43]      National Disability Insurance Scheme, 1st Quarterly Report, 30 September 2016, p. 60.

[44]      National Disability Insurance Scheme, 1st   Quarterly Report, 30 September 2016, p. 60.

[45]      National Disability Insurance Scheme, 1st   Quarterly Report, 30 September 2016, p. 60.

[46]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 7.

[47]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 65.

[48]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 47.

[49]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 11.

[50]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 84.

[51]      National Disability Insurance Scheme, 2nd Quarterly Report, 31 December 2016, p. 84.

[52]      National Disability Insurance Scheme, 3rd Quarterly Report, 31 March 2017, p. 15.

[53]      A section 24 plan refers to participants who meet certain disability requirements, such as: the participant has a disability that is attributable to one or more intellectual, cognitive, neurological, sensory or physical impairments or to one or more impairments attributable to a psychiatric condition; the impairment is likely to be permanent; the impairment results in substantially reduced functional capacity to undertake activities; the impairment affects capacity for social or economic participation; and the participant is likely to require support under the NDIS for their lifetime.

[54]      National Disability Insurance Scheme, 3rd Quarterly Report, 31 March 2017, p. 30.

[55]      National Disability Insurance Scheme, 3rd Quarterly Report, 31 March 2017, p. 39.

[56]      National Disability Insurance Scheme, 1st Quarterly Report, 30 September 2016, p. 60.

[57]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 3.

[58]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 5.

[59]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 5.

[60]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 9.

[61]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 9.

[62]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 12.

[63]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 39.

[64]      National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, pp. 39–40.

[65]      Disability Reform Council, Communiqué, 4 March 2016, p. 3.

[66]      Disability Reform Council, Communiqué, 16 June 2017, p. 2.

[67]      The Hon. Christian Porter MP, Minister for Social Services, and the Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services, 'Government welcomes new NDIA Chief', Media release, 19 July 2017.

[68]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 7.

[69]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 9.

[70]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 10.

[71]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 54.

[72]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 11.

[73]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 41.

[74]      Australian National Audit Office, NDIS—Management of the Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 12.

[75]      Australian National Audit Office, Decision-making controls for sustainability—NDIS access, https://www.anao.gov.au/work/performance-audit/decision-making-controls-sustainability-ndis (accessed 4 July 2017).

[76]      Australian National Audit Office, NDIS—Administration of the Sector Development Fund, https://www.anao.gov.au/work/performance-audit/national-disability-insurance-Scheme—administration-sector-development-fund (accessed 4 July 2017) and  Australian National Audit Office, NDIS—Fraud and Compliance Program, https://www.anao.gov.au/work/performance-audit/national-disability-insurance-Scheme—fraud-and-compliance-program (accessed 4 July 2017).

[77]      Australian National Audit Office, NDIS—Administration of the Sector Development Fund, https://www.anao.gov.au/work/performance-audit/national-disability-insurance-Scheme—administration-sector-development-fund (accessed 4 July 2017).

[78]      Australian National Audit Office, NDIS—Fraud and Compliance Program, https://www.anao.gov.au/work/performance-audit/national-disability-insurance-Scheme—fraud-and-compliance-program (accessed 4 July 2017).

[79]      Productivity Commission, NDIS Costs Terms of Reference, 20 January 2017, http://www.pc.gov.au/inquiries/current/ndis-costs/terms-of-reference (accessed 23 June 2017).

[80]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 6.

[81]      Productivity Commission, NDIS Costs Position Paper, June 2017, pp. 349–354.

[82]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 3.

[83]      Disability Reform Council, Terms of Reference, April 2017, p. 3.

[84]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 2.

[85]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 13.

[86]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 2.

[87]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 49.

[88]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 52.

[89]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 52.

[90]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 2.

[91]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 54.

[92]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 17.

[93]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 17.

[94]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 27.

[95]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 28.

[96]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 28.

[97]      Productivity Commission, NDIS Costs Position Paper, June 2017, pp. 189–190.

[98]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 30.

[99]      Productivity Commission, NDIS Costs Position Paper, June 2017, p. 32.

[100]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 33.

[101]    Productivity Commission, NDIS Costs Position Paper, June 2017, pp. 33–34.

[102]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 34.

[103]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 34.

[104]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 36.

[105]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 37.

[106]    Productivity Commission, NDIS Costs Position Paper, June 2017, pp. 37–38.

[107]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 2.

[108]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 43.

[109]    Given the importance of understanding the interaction between the NDIS and mainstream services, and the critical role that ILC and LACs play in the Scheme, data on these activities should be an important component of reporting on the NDIS performance.

[110]    Productivity Commission, NDIS Costs Position Paper, June 2017, p. 46.

[111]    Disability Reform Council, Terms of Reference, April 2017, p. 1.

[112]    Department of Social Services, Disability Reform Council, https://www.dss.gov.au/our-responsibilities/disability-and-carers/programmes-services/government-international/disability-reform-council (accessed 23 June 2016).

[113]    Department of Social Services, NDIS Quality and Safeguarding Framework, December 2016, p. 4.

[114]    Department of Social Services, NDIS Quality and Safeguarding Framework, December 2016, pp. 7–8.

[115]    Department of Social Services, NDIS Quality and Safeguarding Framework, December 2016, p. 13.

[116]    Department of Social Services, NDIS Quality and Safeguarding Framework, December 2016, pp. 19–97.

[117]    Disability Reform Council, Terms of Reference, April 2017, p. 3.

[118]    Department of Social Services, Summary of the NDIS Quality and Safeguarding Framework, January 2017, p. 2.

[119]    Department of Social Services, Summary of the NDIS Quality and Safeguarding Framework, January 2017, p. 1.

[120]    Department of Social Services, NDIS Quality and Safeguarding Framework, December 2016, pp. 16–17.

[121]    Disability Reform Council, Communiqué, 2 September 2016, p. 3.

[122]    Disability Reform Council, Communiqué, 3 March 2017, p. 1.

[123]    Department of Finance, DisabilityCare Australia Fund – Overview, https://www.finance.gov.au/investment-funds/disabilitycare-australia-fund-overview/ (accessed 4 July 2017).

[124]    Disability Reform Council, Communiqué, 16 June 2017, p. 2.

[125]    Disability Reform Council, Terms of Reference, April 2017, p. 3.

[126]    Disability Reform Council, Communiqué, 2 September 2016, p. 2.

[127]    National Disability and Carer Advisory Council, Communiqué, 14 December 2016, p. 1.

[128]    National Disability and Carer Advisory Council, Communiqué, 14 December 2016, pp. 1–2.

[129]    National Disability and Carer Advisory Council, Communiqué, 3 May 2017, p. 2.

[130]    Explanatory Memorandum, p. 1.

[131]    Explanatory Memorandum, p. 12.

[132]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, p. 50.

[133]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, p. 52.

[134]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, p. 53.

[135]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, pp. 52–53.

[136]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, p. 54.

[137]    Senate Scrutiny of Bills Committee, Scrutiny Digest 6 of 2017, 14 June 2017, pp. 54–55.

[138]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 1.

[139]    Explanatory Memorandum, p. 12.

[140]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 1.

[141]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 2.

[142]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 3.

[143]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 4.

[144]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 5.

[145]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 6.

[146]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 7.

[147]    The Hon. Christian Porter MP, Minister for Social Services, Response to the Scrutiny of Bills Committee, 27 June 2017, p. 8.

[148]    Senate Scrutiny of Bills Committee, Scrutiny Digest 8 of 2017, 9 August 2017.

[149]    Australian Government, Budget 2017–18, http://budget.gov.au/2017-18/content/glossies/essentials/html/essentials-02.htm (accessed 4 July 2017).

[150]    Department of Human Services, NDIS Quality and Safeguards Commission—establishment, https://www.humanservices.gov.au/corporate/budget/budget-2017-18/disability-and-carers/national-disability-insurance-scheme-quality-and-safeguards-commission-establishment (accessed 18 July 2017).

[151]    Australian Government, Budget 2017–18, http://budget.gov.au/2017-18/content/speech/html/speech.htm (accessed 4 July 2017).

[152]    Department of Health, Prioritising Mental Health—Psychosocial Support Services—funding, http://www.health.gov.au/internet/budget/publishing.nsf/Content/budget2017-factsheet28.htm (accessed 1 July 2017).

[153]    The Hon. Christian Porter MP, Minister for Social Services, 'Guaranteeing the NDIS and providing stronger support for people with disability', Media release, 9 May 2017.

[154]    The Hon. Christian Porter MP, Minister for Social Services, 'Guaranteeing the NDIS and providing stronger support for people with disability', Media release, 9 May 2017.

[155]    The Hon. Christian Porter MP, Minister for Social Services, 'Guaranteeing the NDIS and providing stronger support for people with disability', Media release, 9 May 2017.

Chapter 3 - Issues raised in evidence

[1]        National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, p. 3.

[2]        National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, Appendix B, p. 48.

[3]        National Disability Insurance Scheme, 4th Quarterly Report, 30 June 2017, Appendix C, p. 50.

[4]        For example: Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017,
pp. 48–49; Ms Giselle Burningham, Private capacity, Proof Committee Hansard, 12 May 2017, p. 47.

[5]        For example: Ms Pamela Rutledge, Chief Executive Officer, Flourish Australia, Proof Committee Hansard, 12 May 2017, p. 15; Ms Pamela Boyer, Director, Mental Health and Housing, Woden Community Service, Proof Committee Hansard, 12 May 2017, p. 33;
Miss Michel Hansen, Partner and Social Worker, Making Connections Together, Proof Committee Hansard, 12 May 2017, p. 52; Dr Jim Hungerford, Chief Executive Officer, The Shepherd Centre, Committee Hansard, 17 May 2017, p. 25; Ms Grace Fava, Founder and Chief Executive Officer, Autism Advisory and Support Service, Committee Hansard, 17 May 2017, p. 29.

[6]        For example: Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 44; Ms Georgina Ovin, Private capacity, Proof Committee Hansard, 12 May 2017, p. 46;
Mr Bob Buckley, Private capacity, Proof Committee Hansard, 12 May 2017, p. 55; Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, pp. 56–57; Ms Ruth Callaghan, General Manager, Stakeholder Relations, Northcott, Committee Hansard, 17 May 2017, p. 27; Ms Grace Fava, Founder and Chief Executive Officer, Autism Advisory and Support Service, Committee Hansard, 17 May 2017, p. 28; Ms Andrea Ingram, Private capacity, Committee Hansard, 17 May 2017, p. 37.

[7]        For example: Ms Lisa Kelly, Chief Executive Officer, Carers ACT, Proof Committee Hansard, 12 May 2017, p. 60; Ms Grace Fava, Founder and Chief Executive Officer, Autism Advisory and Support Service, Committee Hansard, 17 May 2017, pp. 28–29; Ms Narelle Dale, Executive Officer, EMPOWERability, Committee Hansard, 17 May 2017, p. 32.

[8]        Mr Robert Altamore, Executive Officer, People with Disabilities ACT Inc, Proof Committee Hansard, 12 May 2017, p. 51.

[9]        Ms Georgina Ovin, Private capacity, Proof Committee Hansard, 12 May 2017, p. 46.

[10]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 57.

[11]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 57.

[12]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Supplementary Submission 8.1, p. 2.   

[13]      National Disability Insurance Agency, IAC advice on reasonable and necessary support across the lifespan: An ordinary life for people with disability. Available at: https://www.ndis.gov.au/about-us/governance/IAC/iac-reasonable-necessary-lifespan.html#exec (accessed 17 August 2017).

[14]      Mr Bob Buckley, Private capacity, Proof Committee Hansard, 12 May 2017, p. 55.

[15]      Mr Kevin Rangi, Director, Therapies for Kids, Committee Hansard, 17 May 2017, p. 27.

[16]      For example: Mr Bob Buckley, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 55; Ms Kylie Wicks, General Manager Clinical Services, ParaQuad NSW and BrightSky Australia, additional information received 24 May 2017, p. 2.

[17]      For example: Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 44; Ms Emilia Della Torre, Private capacity, Proof Committee Hansard, 12 May 2017, p. 45; Mr Robert Altamore, Executive Officer, People with Disabilities ACT Inc, Proof Committee Hansard, 12 May 2017, p. 51; Mrs Clare Steve, Private capacity, Proof Committee Hansard,
12 May 2017, p. 59; and Ms Roslyn Emerick, Private capacity, Proof Committee Hansard,
12 May 2017, p. 61.

[18]      Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017, p. 61.

[19]      Mr Bob Buckley, Submission 11, p. 4.

[20]      Mr Kevin Rangi, Director, Therapies for Kids, Committee Hansard, 17 May 2017, p. 27.

[21]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, pp. 56–57.

[22]      Ms Lisa Kelly, Chief Executive Officer, Proof Committee Hansard, 12 May 2017, pp. 60–61.

[23]      Ms Lisa Kelly, Chief Executive Officer, Carers ACT, Proof Committee Hansard, 12 May 2017, p. 60.

[24]      For example: Riverlink Interchange Inc, Submission 4, p. 2; Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017, p. 44; Ms Grace Fava, Founder and Chief Executive Officer, Autism Advisory and Support Service, Proof Committee Hansard, 17 May 2017, p. 28; Ms Caroline Cuddihy, Chief Executive Officer, Sunnyfield Proof Committee Hansard,
17 May 2017, p. 30.

[25]      Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017, p. 44.

[26]      For example: Riverlink Interchange Inc, Submission 4, p. 3; Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017, p. 44; Ms Emilia Della Torre, Private capacity, Proof Committee Hansard, 12 May 2017, p. 45; Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, p. 25; Ms Susan Tame, Senior Manager, MS Care, MS Australia, Committee Hansard, 17 May 2017, p. 27; Mr Kevin Rangi, Director, Therapies for Kids, Committee Hansard, 17 May 2017, p. 27; Ms Grace Fava, Founder and Chief Executive Officer, Autism Advisory and Support Service, Committee Hansard, 17 May 2017, p. 28; Ms Sue Werner, Networks Manager, Community Connections Australia, Committee Hansard, 17 May 2017, p. 33; Ms Kylie Wicks, General Manager, ParaQuad New South Wales, ParaQuad Northern Territory, BrightSky Australia, Proof Committee Hansard, 17 May 2017, p. 35; Ms Cathy Milne, Team Leader, Autism Behavioural Intervention NSW, Assessments and Behaviour Interventions, Committee Hansard, 17 May 2017,
p. 39.

[27]      Ms Melissa Way, General Manager, Community Connections Australia, Committee Hansard, 17 May 2017, p. 41.

[28]      Mrs Clare Steve, Private capacity, Proof Committee Hansard, 12 May 2017, p. 59.

[29]      Mr Kevin Rangi, Director, Therapies for Kids, Committee Hansard, 17 May 2017, p. 27.

[30]      Ms Donna-Maree Law, NDIS Specialist, Disability, Ageing and Community Care Service, Proof Committee Hansard, 12 May 2017, p. 55.

[31]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 56.

[32]      Fox example: Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 44; Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017, pp. 48–49; Ms Giselle Burningham, Private capacity, Proof Committee Hansard, 12 May 2017,
 p. 47; Ms Donna-Maree Law, NDIS Specialist, Disability, Ageing and Community Care Service, Proof Committee Hansard, 12 May 2017, p. 55; Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 56 and Mr George Ayoub, Partner, Lifestyle Directions Pty Ltd and Private capacity, Committee Hansard, 17 May 2017, p. 26.

[33]      For example: Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017,
pp. 48–49; Ms Giselle Burningham, Private capacity, Proof Committee Hansard, 12 May 2017, p. 47.

[34]      For example: Anowah Community Living Inc, Submission 5, p. 4; Therapy 4 Kids, Submission 12, p. 1.

[35]      Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 57.

[36]      For example: Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017,
pp. 48–49; Ms Giselle Burningham, Private capacity, Proof Committee Hansard, 12 May 2017, p. 47; Mr Richard Goward, Director, Orthotist and Prosthetist, Momentum Sports and Rehabilitation Services, Proof Committee Hansard, 12 May 2017, p. 56.

[37]      Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017, p. 61.

[38]      For example: Anowah Community Living Inc, Submission 5, p. 5; Mr Bob Buckley, Submission 11, p. 4; Ms Fiona Keary, Private capacity, Proof Committee Hansard,
12 May 2017, p. 44; Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, pp. 25–26; Ms Sue Werner, Networks Manager, Community Connections Australia, Proof Committee Hansard, 17 May 2017, p. 33; Ms Kylie Wicks, General Manager Clinical Services, ParaQuad NSW and BrightSky Australia, additional information received
24 May 2017, p. 2.

[39]      For example: Mr Bob Buckley, Submission 11, p. 4; Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, pp. 25–26; Ms Kylie Wicks, General Manager Clinical Services, ParaQuad NSW and BrightSky Australia, additional information received 24 May 2017, p. 2.

[40]      Dr Damien Palmer, Private capacity, Proof Committee Hansard, 17 May 2017, pp. 25–26.

[41]      For example: Mr Bob Buckley, Submission 11, p. 4; Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, p. 26.

[42]      Mr Bob Buckley, Submission 11, p. 4.

[43]      For example: Anowah Community Living Inc, Submission 5, p. 5; Mr Bob Buckley, Submission 11, p. 4; Ms Fiona Keary, Private capacity, Proof Committee Hansard,
12 May 2017, p. 44; Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, pp. 25–26; Ms Sue Werner, Networks Manager, Community Connections Australia, Committee Hansard, 17 May 2017, p. 33.

[44]      Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017, p. 44.

[45]      Ms Sue Werner, Networks Manager, Community Connections Australia, Committee Hansard, 17 May 2017, p. 33.

[46]      Ms Sue Werner, Networks Manager, Community Connections Australia, Committee Hansard, 17 May 2017, pp. 33–34.

[47]      Dr Damien Palmer, Private capacity, Committee Hansard, 17 May 2017, p. 26.

[48]      For example: Ms Cassandra Hanbridge, Partner and Social Worker, Making Connections Together, Proof Committee Hansard, 12 May 2017, p. 48; Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017, pp. 48–49; Ms Donna-Maree Law, NDIS Specialist, Disability, Ageing and Community Care Service, Proof Committee Hansard, 12 May 2017,
p. 55; Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Dr Jim Hungerford, Chief Executive Office, The Shepherd Centre, Proof Committee Hansard, 12 May 2017, pp. 58–59; Mrs Clare Steve, Private capacity, Proof Committee Hansard, 12 May 2017, p. 59; and Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 63; Ms Narelle Dale, Executive Officer, EMPOWERability,  Committee Hansard, 17 May 2017, p. 32.

[49]      For example: Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017,
pp. 48–49; Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 62; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 63.

[50]      Ms Cassandra Hanbridge, Partner and Social Worker, Making Connections Together, Proof Committee Hansard, 12 May 2017, p. 48.

[51]      Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64.

[52]      Ms Samantha Taylor, Executive Director NDIS Implementation, NSW Department of Family and Community Services, Committee Hansard, 17 May 2017, p. 21.

[53]      Ms Giang Tan, Private capacity, Proof Committee Hansard, 12 May 2017, pp. 49.

[54]      National Disability Insurance Agency, Letter to Registered NDIS Providers from CEO David Bowen, https://www.ndis.gov.au/news/letter-to-ndia-registered-providers.html (accessed 5 July 2017).

[55]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[56]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[57]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[58]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 5.

[59]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer—Participants and Planning Group, National Disability Insurance Agency, Proof Committee Hansard, 28 July 2017, p. 6.

[60]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer—Participants and Planning Group, National Disability Insurance Agency, Proof Committee Hansard, 28 July 2017, p. 7.

[61]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 6.

[62]      Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 7.

[63]      Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 7.

[64]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 11.

[65]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 11.

[66]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 11.

[67]      Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[68]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[69]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[70]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[71]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[72]      Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 9.

[73]      Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, pp. 9–10.

[74]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[75]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, pp. 10–11.

[76]      Ms Stephanie Gunn, Acting Deputy Chief Executive Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 11.

[77]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 8.

[78]      Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 15.

[79]      For example: Ms Emilia Della Torre, Private capacity, Proof Committee Hansard, 12 May 2017, p. 45; Mrs Trish Reeve, Private capacity, Proof Committee Hansard, 12 May 2017, p. 49; Ms Karna O'Dea, Private capacity, Proof Committee Hansard, 12 May 2017, p. 54; Mr Stephen Fox, ACT Manager, National Disability Services, Proof Committee Hansard, 12 May 2017,
p. 60; Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017, p. 61.

[80]      For example:  Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017,
p. 44; Ms Burningham Proof Committee Hansard, 12 May 2017, pp. 60–61; Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017, p. 61. Ms Roslyn Emerick, Private capacity, Proof Committee Hansard, 12 May 2017, p. 61; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 63.

[81]      For example: Ms Fiona Keary, Private capacity, Proof Committee Hansard, 12 May 2017, p. 44; Ms Emilia Della Torre, Private capacity, Proof Committee Hansard, 12 May 2017, p. 45; Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 63; Mrs Rachel Hodson, Treasurer, ACT Branch Australian Psychological Society, pp. 63–64; Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64; Ms Ruth Callaghan, General Manager, Stakeholder Relations, Northcott, Committee Hansard, 17 May 2017, p. 28; Ms Caroline Cuddihy, Chief Executive Officer, Sunnyfield Committee Hansard, 17 May 2017, p. 31.

[82]      Mr Robert Altamore, Executive Officer, People with Disabilities ACT Inc, Proof Committee Hansard, 12 May 2017, p. 51.

[83]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[84]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[85]      National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[86]      For example: Richmond Fellowship, Submission 1, p. 1; Riverlink Interchange Inc, Submission 4, pp. 1–2; Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 62;
Mrs Rachel Hodson, Treasurer, ACT Branch Australian Psychological Society, pp. 63–64;
Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64; Mr Craig Moore, Chief Executive Officer, Interaction Disability Services, Committee Hansard, 17 May 2017, p. 24; Mr Bart Cavalletto, Director, Services, Royal Institute for Deaf and Blind Children, Committee Hansard, 17 May 2017, p. 27; Ms Ruth Callaghan, General Manager, Stakeholder Relations, Northcott, Committee Hansard, 17 May 2017, p. 28; Ms Caroline Cuddihy, Chief Executive Officer, Sunnyfield, Committee Hansard, 17 May 2017, p. 31; Ms Narelle Dale, Executive Officer, EMPOWERability, Committee Hansard, 17 May 2017, p. 32; Ms Cathy Milne, Team Leader, Autism Behavioural Intervention NSW, Assessments and Behaviour Interventions, Committee Hansard, 17 May 2017, p. 39.

[87]      Ms Cathy Milne, Team Leader, Autism Behavioural Intervention NSW, Assessments and Behaviour Interventions, Committee Hansard, 17 May 2017, p. 39.

[88]      Ms Cathy Milne, Team Leader, Autism Behavioural Intervention NSW, Assessments and Behaviour Interventions, Committee Hansard, 17 May 2017, p. 40.

[89]      Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, pp. 57–58.

[90]      For example: Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 62;
Mrs Rachel Hodson, Treasurer, ACT Branch Australian Psychological Society, p. 64; and
Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64.

[91]      Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64.

[92]      Mr Craig Moore, Chief Executive Officer, Interaction Disability Services, Committee Hansard, 17 May 2017, p. 24.

[93]      Mr Craig Moore, Chief Executive Officer, Interaction Disability Services, Committee Hansard, 17 May 2017, p. 25.

[94]      Mr Craig Moore, Chief Executive Officer, Interaction Disability Services, Committee Hansard, 17 May 2017, p. 25.

[95]      Mr Craig Moore, Chief Executive Officer, Interaction Disability Services, Committee Hansard, 17 May 2017, p. 24.

[96]      Ms Caroline Cuddihy, Chief Executive Officer, Sunnyfield, Committee Hansard, 17 May 2017, p. 31.

[97]      Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64.

[98]      National Disability Service, How to get the NDIS on track, May 2017, pp. 3–4.

[99]      For example: Ms Nerida Richters, Private capacity, Proof Committee Hansard, 12 May 2017, p. 48; Mr Robert Jeffrey Altamore, Executive Officer, People with Disabilities ACT Inc, Proof Committee Hansard, 12 May 2017, p. 51; Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58.

[100]    For example: Richmond Fellowship, Submission 1, p. 1; Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 62; Mrs Rachel Hodson, Treasurer, ACT Branch Australian Psychological Society, p. 64; and Ms Anne Kirwan, Chief Executive Officer, CatholicCare Canberra and Goulburn, Proof Committee Hansard, 12 May 2017, p. 64; Ms Stephanie Cusack, Accountant, Autism Advisory and Support Service, Committee Hansard, 17 May 2017, p. 34.

[101]    For example: Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58; Ms Jennifer Merriman, Executive Director, Technical Aid to the Disabled ACT Inc, Proof Committee Hansard, 12 May 2017, p. 62.

[102]    Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58.

[103]    Ms Cheryl Pollard, Chief Executive Officer, DUO Services Australia Ltd, Proof Committee Hansard, 12 May 2017, p. 58.

[104]    For example: Richmond Fellowship, Submission 1, p. 4; Anowah Community Living Inc, Submission 5, p. 6.

[105]    Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 16.

[106]    Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 16.

[107]    Mr Grant Tidswell, Chief Operating Officer, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 16.

[108]    Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 17.

[109]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[110]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[111]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[112]    Mr Peter Kavanagh, Government Relations Manager, Bus Association Victoria, Proof Committee Hansard, 12 May 2017, p. 37.

[113]    Mr Peter Kavanagh, Government Relations Manager, Bus Association Victoria, Proof Committee Hansard, 12 May 2017, p. 37.

[114]    Mr Peter Kavanagh, Government Relations Manager, Bus Association Victoria, Proof Committee Hansard, 12 May 2017, pp. 37–38.

[115]    Mr Peter Kavanagh, Government Relations Manager, Bus Association Victoria, Proof Committee Hansard, 12 May 2017, p. 37.

[116]    Mr Peter Kavanagh, Government Relations Manager, Bus Association Victoria, Proof Committee Hansard, 12 May 2017, p. 37.

[117]    Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 18.

[118]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[119]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[120]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[121]    Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 19.

[122]    National Disability Insurance Agency, answers to questions on notice, 1 August 2017 (received 4 August 2017).

[123]    Ms Vicki Rundle, Acting Deputy Chief Executive Officer—Markets and Supports, National Disability Insurance Agency, Committee Hansard, 28 July 2017, p. 18.