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1.1
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Amend the Intergovernmental Agreement so that both survivors and non-government institutions have formal input into the Nation Redress Scheme’s (NRS) operation.
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Supports
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Priority for implementation.
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2.1
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Develop and implement a Survivors’ Service Improvement Charter by the end of 2021.
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Supports
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Priority for implementation.
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3.1
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Review current application rules, including not being able to apply more than once and not being able to provide additional information.
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Notes
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This recommendation is a fundamental change and requires further consideration.
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3.2
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Amend the eligibility criteria.
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Notes
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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3.3
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Review policy guidance for child sexual abuse in a medical setting.
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Supports
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Priority for implementation.
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3.4
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Ensure that a ‘reasonable likelihood’ is the standard of proof for all decisions.
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Notes
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This recommendation is a fundamental change and requires further consideration.
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3.5
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End-to-end support for survivors from experienced, culturally appropriate, and trauma-informed professionals.
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Supports
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Priority for implementation.
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3.6
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Create a significantly simplified application form.
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Supports
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Priority for implementation.
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3.7
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Provide more outreach support for survivors making an application.
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Supports
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Priority for implementation.
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3.8
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Explore support options for more vulnerable individuals, Aboriginal and Torres Strait Islander, culturally and linguistically diverse and applicants with disability to apply.
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Supports
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The Australian Government will explore alternative mechanisms to increase access to the NRS for underrepresented groups.
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3.9
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Provide improved guidance, training and resources for Independent Decision Makers. Introduce a Chief independent decision maker.
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Supports
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Priority for implementation.
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3.10
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Improve the outcome letter and statement of reasons. The outcome letter should include the name of the independent decision maker.
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Supports in part
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Priority for implementation.
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3.11
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Change the Assessment Framework to:
- remove penetrative sexual abuse as the key indicator for extreme circumstances.
- combine the payment for the impact of sexual abuse with the recognition payment for sexual abuse.
- acknowledge severe trauma is not exclusively penetrative, but is often equally severe and life-altering.
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Notes
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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3.12
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Change the Internal Assessment Guide and the Assessment Framework Policy Guidelines so that they work together.
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Notes
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This recommendation is a fundamental change and requires further consideration.
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3.13
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Make the Assessment Framework Policy Guidelines publicly available.
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Notes
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This recommendation is a fundamental change and requires further consideration.
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3.14
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Review the scope of the protected information provisions in the NRS Law.
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Supports
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This recommendation requires agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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4.1
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Ensure prior payments, including Stolen Generation payments, are treated consistently and that only relevant prior payments are considered by decision makers.
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Supports in principle
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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4.2
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Provide advance payments of $10,000 to eligible survivors.
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Supports
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Priority for implementation.
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4.3
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Introduce a minimum monetary redress payment of $10,000.
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Notes
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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4.4
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Offer payments by instalments.
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Supports
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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4.5
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Remove the indexation of relevant prior payments.
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Notes
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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4.6
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Introduce equal and lifelong access to redress counselling for survivors and their families.
Review current support services and counselling models.
Provide culturally appropriate and diverse counselling options.
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Supports in principle
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Progressing this recommendation requires agreement by all jurisdictions, via the Ministers’ Board.
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4.7
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Improve direct personal response processes and options.
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Supports in principle
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Priority for implementation.
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5.1
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Allow survivors to provide additional information with an internal review request.
Publish a template for review requests.
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Notes
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This recommendation requires legislative change and agreement by all jurisdictions via the Ministers’ Board. Further consideration is needed.
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5.2
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Expand funder of last resort provisions.
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Supports
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Priority for implementation.
Progressing this recommendation requires agreement by all jurisdictions, via the Ministers’ Board.
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6.1
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Implement a trauma informed framework to inform all actions, policies and interactions within the Scheme.
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Supports
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Priority for implementation.
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6.2
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Analyse existing NRS staff mental health and wellbeing supports.
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Supports
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Priority for implementation.
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6.3
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Review and report on the NRS Workforce Plan, Risk Management Plan, Mental Health and Wellbeing Plan and Business Plan each year.
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Supports
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Priority for implementation.
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6.4
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Implement a clinically designed recruitment and selection process for all new NRS staff.
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Supports
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Priority for implementation.
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6.5
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Mandate training programs on trauma informed and culturally safe practices; work health, safety and wellbeing; privacy; and protected information for all NRS staff.
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Supports
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Priority for implementation.
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6.6
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Implement reflective practices supervision training for all supervisors in the NRS.
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Supports
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Priority for implementation.
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6.7
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Increase staffing levels of the NRS.
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Notes
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The Australian Government is considering current and future resourcing demands for the NRS.
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6.8
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Improve the ICT system.
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Supports
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Priority for implementation.
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6.9
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Develop an information management strategy including a Minimum Data Set to capture ‘whole of client data’ and key performance indicators.
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Supports
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Priority for implementation.
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6.10
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Develop the redress ICT system to ensure ‘whole of client data’ analytics and to enable real-time reporting and prioritisation of applications.
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Supports
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Priority for implementation.
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6.11
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Improve complaint management.
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Supports
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Priority for implementation.
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7.1
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Fund and develop a targeted communication strategy.
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Supports
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Priority for implementation.
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7.2
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Provide additional funding to improve the quality, scope and geographic spread of redress support services.
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Supports
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Priority for implementation.
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