Joint Committee of Public Accounts and Audit
Recommendations
CHAPTER TWO: AUDIT REPORT NO. 35, 1997–98, DEETYA INTERNATIONAL SERVICES,
Recommendation 1
The Committee recommends a follow-up audit of the international operations
of the Department of Education, Training and Youth Affairs (current title)
in order to assess the effectiveness of the cost recovery operational
model. (Paragraph 2.56)
CHAPTER FOUR: AUDIT REPORT NO. 39, 1997–98, SELECTED FUCNTIONS OF THE
CHILD SUPPORT AGENCY
Recommendation 2
In order to ensure that all the Child Support Agency's clients are able
to understand their letters and forms, the Agency should take immediate
action to simplify the language and style used in its publications and
should employ an outside consultant to undertake the task. (Paragraph
4.41)
Recommendation 3
The Child Support Agency should commission an expert consultant to
undertake comprehensive and regular client surveys in order to determine
the level of client awareness of the Charter and complaints service.
(Paragraph 4.60)
Recommendation 4
To ensure that equitable outcomes are delivered, the CSA should take
prompt action to ensure that the setting of levels of Employer Withholding
of Arrears reflect the annual income of the client. (Paragraph 4.99)