Introduction
DPS is the primary provider and broker of ICT services for Parliament. DPS
manages the ICT infrastructure, support and delivery of a range of information,
telecommunication and broadcasting services inside Parliament House, to
parliamentarians’ electorate offices, to Commonwealth Parliament Offices, to the
public and to users of the Parliament of Australia website.
A new Chief Information Officer was appointed to DPS in November 2017, who will
lead the Information Services Division to develop and implement an Australian
Parliament Digital Strategy 2019–22 (the digital
strategy). The digital strategy will replace the current Parliament of
Australia ICT Strategic Plan 2013–18.
The existing ICT strategy has delivered service improvements across the areas of
infrastructure, major projects, service delivery, architecture, security,
Hansard and broadcasting.
The digital strategy will build on these strengths, providing a vision of what a
‘digital parliament’ will look like and how it will be achieved. The Information
Services Division will work in partnership with the whole-of-government
direction and broker the integration of appropriate new ICT services as they are
made available by industry.
Divisional highlights
ICT Planning and Applications Branch
The ICT Planning and Applications Branch is primarily responsible for the
delivery of strategic ICT capability as outlined in the Parliament of
Australia ICT Strategic Plan 2013–18. This is
achieved through an architectural approach, enabling improved access to
parliamentary information and services through state-of-the-art technology. The
branch is also responsible for the cyber security operations of the Parliament.
The branch is made up of three sections which report to the Assistant
Secretary:
- Enterprise Architecture
- Cyber Security, and
- ICT Project Management Office.
Key highlights of the branch include:
- the launch of an innovative pilot which investigates new ways of leveraging
cloud-based mobility services to enable flexible and secure ways of working
for parliamentarians and their staff anywhere, any time, on a range of
devices
- continued improvements to the cyber security of the Parliament, through
network design changes to harden the internal ICT network against cyber
attack and the implementation of advanced denial-of-service attack
preventions on the agency’s internet gateway. This work was complemented by
the launch of a number of online and face-to-face cyber security awareness
and simulation programs for Parliament House staff, to improve their
understanding and ability to identify threats in cyber space
- delivery of significant enhancements to the Parliament of Australia website
to improve the availability of information and enable the public to actively
engage with the Parliament and its committees, and
- system upgrade, replacement and enhancement programs for ICT business
systems within DPS, the Department of the House of Representatives, the
Department of the Senate and the Parliamentary Budget Office, to facilitate
operations and progress the digital transformation of services.
ICT Infrastructure and Services Branch
The ICT Infrastructure and Services Branch provides key operational support
services as well as the management and maintenance of IT systems supporting the
functioning of the Parliament, federal electorate offices and Commonwealth
Parliament Offices across the country.
The branch is made up of four sections which report to the Assistant
Secretary:
- ICT Network Operations
- ICT Support Services (2020 Service Desk, ICT Training, ParlICT for
parliamentarians, Second Level Support)
- ICT Infrastructure Operations, and
- Web and Mobile Applications.
Key highlights of the branch include:
- a major upgrade of the underlying email infrastructure to improve the
performance and responsiveness of the email service. This upgrade will act
as a cornerstone capability for the introduction of ICT technologies and
features in future years
- a refresh of core electorate office network infrastructure to proactively
provide greater ICT resilience and future-proofing
- the launch of an e-learning pilot to parliamentarians and their staff. The
e-learning suite, which will allow training and development opportunities to
be provided to all electorate offices, comprises approximately 180,000
instructional videos and 6,000 technical, software and business-related
courses, to help staff gain new skills on demand. In particular, the pilot
will provide greater opportunities for rural and remote staff to access
training services without the cost of travelling to metropolitan areas
- implementation of an updated Parliamentary Directory, which gives building
occupants a faster and more efficient method for locating and contacting
colleagues, and
- an update to the 2018 version of the Adobe Creative Cloud suite, to give
parliamentarians and their staff the latest and most powerful multimedia
editing tools.
Parliamentary Recording and Reporting Branch
The Parliamentary Recording and Reporting Branch (PRRB) is responsible for
broadcasting and archiving the audio visual record of chamber and committee
proceedings and for producing the official written record of parliamentary
debates and committee hearings, known as Hansard.
The branch is made up of three sections which report to the Assistant
Secretary:
- Hansard
- Parliamentary Audio Visual Services (ParlAV), including Broadcasting
Infrastructure Support, and
- Enterprise Information Management
In 2017–18, the Enterprise Information Management (EIM) section and the
Broadcasting Infrastructure Support (BIS) unit were incorporated into PRRB.
EIM’s inclusion in PRRB aligns with the branch’s responsibility for
producing the two key business records of the work of the Parliament produced by
DPS—Hansard and audio-visual recordings. BIS’s location within Parliamentary
Audio Visual Services allows the section to operate self-sufficiently from both
technical and operational standpoints.
Key highlights of the branch include:
- completion of the Digital Continuity 2020 targets set out by the National
Archives of Australia (NAA) to establish an information governance committee
and framework and to designate an SES-level ‘chief information governance
officer’. All other targets relating to information assets and business
systems are in progress. In the NAA’s December 2017 snapshot of progress on
Digital Continuity 2020, DPS achieved a score of 29, with scores ranging
from 13 to 37 across 168 Commonwealth agencies
- the broadcasting of major events including state visits from the Republic of
the Union of Myanmar, the Solomon Islands, the Socialist Republic of Vietnam
and the Republic of Vanuatu, as well as celebrations and reflections on 30
years of Australian Parliament House, and
- integration of the live captioning service with Hansard’s transcription
processes, offsetting investment in new quality assurance measures and
mitigating the impact of increased committee activity on service standards.
Table 16: Hours recorded and transcribed
Activity |
Number of hours recorded and transcribed |
|
2015–16 |
2016–17 |
2017–18 |
Parliamentary proceedings in the Senate,
House of Representatives
and Federation Chamber
|
1,204 |
1,342 |
1,352 |
Parliament House committee hearings |
1,154 |
1,343 |
1,402 |
Interstate committee hearings |
1,275 |
873 |
1,327 |
Total |
3,633 |
3,558 |
4,081 |
Hansard
Hansard reports on errors in transcription notified by its customers, as a guide
to trends in the accuracy of its transcripts. Errors are notified by
parliamentarians’ offices for chamber transcripts and by committee secretariats
for committee hearings. In 2016–17, an improved process for recording and
reporting error rates gave a more accurate picture, revealing that the error
rate for committees in particular is higher than previously thought. Through
2017–18, as resources and delivery timeframes permitted, Hansard
introduced a number of additional quality assurance processes that aim to
improve the accuracy of the Hansard transcripts. Because the quality assurance
measures for committees primarily related to staff feedback and to learning and
development needs, there is expected to be a lag in the positive impact of these
quality assurance measures on Hansard error rates. However, the gap between the
2017–18 committee error result and target is significant and will be the
subject of a further review in the first quarter of 2018–19, with a view to
further quality assurance processes being implemented for continuous improvement
through the year.
Table 17: Hansard–Accuracy
Type of transcription |
Service standard target |
Error rate |
|
|
2015–16 |
2016–17 |
2017–18 |
Chamber proceedings |
5 or fewer errors
per 100 pages,
as notified
by customers
|
1.81 errors |
2.59 errors |
3.02 errors * |
Committee hearings (Parliament House and interstate) |
5 or fewer errors
per 100 pages,
as
notified by customers
|
2.33 errors |
15.81 errors |
18.1 errors ^ |
* Total pages 21,583
^ Total pages 27,057
Further analysis of Hansard is addressed in the
Annual Performance Statements.
Hansard did not achieve its target for committee transcripts, due to a spike in
committee activity between July and October 2017. In particular, the July–August
winter recess saw an increase in workload of 41 per cent relative to the last
comparable winter break (2015). In response, Hansard adjusted its resourcing and
consulted the house departments’ committee offices on expected delays in
committee transcription, to ensure priority transcripts were delivered on
time.
Table 18: Hansard–Timeliness–Committees
Committee-agreed timeframe |
Service standard target |
Percentage delivered within service
standards |
|
|
2015–16 |
2016–17 |
2017–18 |
Delivery by next business day |
95.00% |
100.00% |
100.00% |
98.07% |
Delivery within 1–3 business days |
95.00% |
98.00% |
95.61% |
88.27% |
Delivery within 3–5 business days |
95.00% |
91.00% |
97.37% |
76.92% |
Table 19: Access to ParlView on the Parliament of Australia
website
|
2015–16 |
2016–17 |
2017–18 |
Country with most views |
Australia
221,355 views
92% of total views |
Australia
243,563 views
90.2% of total views |
Australia
184,065 views
92.5% of total views |
Within Australia |
Canberra
60,826 views
27.5% of total views |
Canberra
80,895 views
33.2% of total views |
Canberra
72,757 views
39.4% of total views |
Highest daily view |
6 February 2016
7,000 views |
19 October 2016
7,359 views |
31 May 2018
2,556 views |