Chapter 1 - Introduction

[1]        Journals of the Senate, No. 2, 31 August 2016, pp. 75–76.

[2]        Senate Hansard, 8 December 1987, pp 2632–45.

[3]        Senate Environment and Communications Legislation Committee, Annual Reports (No. 1 of 2016), March 2016, pp 4–7.

[4]        Senate Hansard, 8 February 2017, pp. 89–90.

[5]        Australian National Audit Office, Audits of the Financial Statements of Australian Government Entities for the Period Ended 30 June 2016, Report No. 33 2016–17, January 2017, p. 9.

[6]        Senate Hansard, Senator the Hon Mitch Fifield, Minister for Communications, 9 February 2017, p. 51.

[7]        Committee Hansard, Mr John Stanhope AM, 28 February 2017, p. 40.  

[8]        See PGPA Rule 2014, sections 17AB, 17BC and 28C.

[9]        Department of the Prime Minister and Cabinet, Guidelines for the Presentation of Documents to the Parliament (including Government Documents, Government Responses to Committee Reports, Ministerial Statements, Annual Reports and other Instruments), August 2016, pp. 4–5.

Chapter 2 - Review of departments and selected agencies

[1]        Department of the Environment and Energy, Annual Report 2015–16, pp. 2–6

[2]        Department of the Environment and Energy, Annual Report 2015–16, p. 32.

[3]        Department of the Environment and Energy, Annual Report 2015–16, p. 9.

[4]        Bureau of Meteorology, Annual Report 2015–16, p. 5.

[5]        Bureau of Meteorology, Annual Report 2015–16, pp. 2–4.

[6]        Bureau of Meteorology, Annual Report 2015–16, p. 6.

[7]        Clean Energy Regulator, Annual Report 2015–16, pp. 4–6.

[8]        Clean Energy Regulator, Annual Report 2015–16, p. 116.

[9]        Department of Communications and the Arts, Annual Report 2015–16, pp. 2–4.

[10]      Department of Communications and the Arts, Annual Report 2015–16, p. 40.

[11]      Department of Communications and the Arts, Annual Report 2015–16, p. 72.

[12]      Australia Post, Annual Report 2015–16, p. 7.

[13]      Australia Post, Annual Report 2015–16, p. 34.

[14]      See Senate Environment and Communications Legislation Committee, Annual Reports (No.1 of 2016), p. 13.

[15]      Australia Post, Annual Report 2015–16, p. 6.

[16]      Australia Post, Annual Report 2015–16, p. 67.

[17]      Australia Post, Annual Report 2015–16, p. 2.

[18]      The Retail Customer Experience Program provides bi-monthly feedback to Australia Post from customers about their in-store experience.

[19]      See Senate Environment and Communications Legislation Committee, Annual reports (No. 1 of 2016), p. 13.

[20]      The NPS tracks the experience of Australia Post's customers by measuring customer advocacy.

[21]      See for example, Australia Post, Annual Report 2014–15, p. 38.

[22]      Australia Post, Annual Report 2015–16, p. 17.

[23]      Australia Post, Annual Report 2015–16, pp. 3, 7.

[24]      Australia Post, Annual Report 2014–15, p. 30.

[25]      Australia Post, Annual Report 2015–16, p. 10.

[26]      National Portrait Gallery of Australia, Annual Report 2015–16, p. 3.

[27]      National Portrait Gallery of Australia, Annual Report 2015–16, p. 4.