RECOMMENDATIONS
Recommendation 1
3.18 The committee recommends that the Department
consider exploring alternative purchasing models for DES-ESS, especially in
relation to the purchasing of specialist provider services.
Recommendation 2
3.25 The committee recommends that any purchasing process
for DES-ESS, including competitive tendering, be delayed by a further 12 months
to avoid unnecessarily disrupting service provision during a time of improving
performance.
Recommendation 3
3.35 The committee recommends that the contract duration
be extended from three- to five-years. The contract should include a mid-point
review to ensure that consistent poor performance is identified and addressed.
Recommendation 4
3.54 The committee recommends that the scale of the
proposed tender be limited to service providers below the national star-rating
median.
Recommendation 5
3.58 The committee recommends that a transition strategy
for clients be released at the same time as the Exposure Draft Request for
Tender to allow interested parties to provide feedback at an early stage to the
Department.
Recommendation 6
4.14 The committee recommends that the Department, in
consultation with key stakeholders, consider the DES performance framework
regression modelling information with a view to public release in ways that are
accessible, meaningful and helpful to advancing program objectives.
Recommendation 7
4.26 The committee recommends that the Department
develop a robust and quantifiable quality assessment mechanism for services
under the DES-ESS, and incorporate that assessment mechanism into the
performance framework.
Recommendation 8
4.27 The committee recommends that the Department
consider a trial monitoring program of 52-week employment outcomes for clients
of DES-ESS providers.
Recommendation 9
4.40 The committee recommends that the Department
establish regular, proactive monitoring practices to identify incidents where
the star-rating system is manipulated by providers.
Recommendation 10
4.41 The committee recommends that the Department
include in the Disability Employment Services – Employment Support Services
contract:
- Definitions of inappropriate practices; and
- Provision for the removal of providers who are found to engage
in any practices listed in the included definitions.
Recommendation 11
4.42 The committee recommends that the Department
collect and publish statistics regarding:
- the number of reports of alleged inappropriate practice;
- action taken in response to these reports; and
- the number of providers found to have engaged in inappropriate
practices.
Navigation: Previous Page | Contents | Next Page