Footnotes

Chapter 1 - Introduction

[1]        Department of Social Services, Portfolio Budget Statements, Budget Related Paper No. 1.15A, Social Services Portfolio, p. 25 https://www.dss.gov.au/sites/default/files/documents/05_2014/2014-2015_dss_pbs.pdf (accessed 10 May 2015).

[2]        Department of Social Services, Submission 70, p. 4.

[3]        Dr Cassandra Goldie, CEO, Australian Council of Social Service,  Committee Hansard, 21 April 2015, p. 51; Ms Narelle Clay, CEO, Southern Youth and Family Services, Committee Hansard, 26 June 2015, p. 32.

[4]        The Hon. Scott Morrison, Minister for Social Services, 'Coalition Government provides further $1.7 million for Emergency Relief The Department of Social Services', Media Release 1 April 2015, http://scottmorrison.dss.gov.au/media-releases/coalition-government-provides-further-17-million-for-emergency-relief (accessed 15 July 2015)

[5]        The Hon. Scott Morrison, Minister for Social Services, 'Abbott Government invests further $40 million to address gaps in frontline community services', Media Release 10 June 2015,  http://scottmorrison.dss.gov.au/media-releases/abbott-government-invests-further-40-million-to-address-gaps-in-frontline-community-services (accessed 15 July 2015)

[6]        Journals of the Senate, No. 78–12 February 2015, p. 2159.

[7]        Journals of the Senate, 79–2 March 2015, p. 2202.

[8]        Journals of the Senate, 92–12 May 2015, p. 2555.

[9]        Journals of the Senate, 107–17 August 2015, p. 2959.

[10]      Journals of the Senate, 113-9 September 2015, p. 3070.

Chapter 2 - The analysis and impact of the tendering process on service delivery

[1]        Department of Social Services, Submission 70, p. 4, 20.

[2]        For example, Ms Susan Gray Noble, CEO, Volunteering Victoria, Committee Hansard, 21 April 2015, p. 62; Community Housing Federation of Australia. Submission 81, pp. 5-6.

[3]        Productivity Commission, Submission to the Competition Policy Review, June 2014, p. 35, http://www.pc.gov.au/research/completed/competition-policy-review/competition-policy-review-submission.pdf (accessed 1 September 2015).

[4]        Productivity Commission, Submission to the Competition Policy Review, June 2014, p. 37.

[5]        Productivity Commission, Submission to the Competition Policy Review, June 2014, p. 38.

[6]        Community Housing Federation of Australia, Submission 81, p. 5-6.

[7]        Ms Narelle Clay, Chief Executive Officer, Southern Youth and Family Services, Committee Hansard, 26 June 2015, p. 32.

[8]        Mr William Mudford, Policy and Research Officer, Homelessness Australia, Committee Hansard, 21 April 2015, p. 29.

[9]        Ms Noble, Committee Hansard, 21 April 2015, p. 62. – see http://www.pc.gov.au/research/completed/competition-policy-review

[10]      Senate Community Affairs References Committee, Impact on service quality, efficiency and sustainability of recent Commonwealth community service tendering processes by the Department of Social Services, Interim report, May 2015, pp 7–8, 19–22.

[11]      Senate Community Affairs References Committee, Impact on service quality, efficiency and sustainability of recent Commonwealth community service tendering processes by the Department of Social Services, Interim report, May 2015, pp 12–13.

[12]      Volunteering Victoria, Submission 24, p. 4.

[13]      Sector Connect is the regional peak body for community services across Macarthur and Wingecarribee.

[14]      Sector Connect, Submission 60, p. 1.

[15]      Dr Cassandra Goldie, Committee Hansard, 21 April 2015, p. 51.

[16]      Ms Narelle Clay, Chief Executive Officer, Southern Youth and Family Services, Committee Hansard, 26 June 2015, p. 32.

[17]      Senate Community Affairs References Committee, Impact on service quality, efficiency and sustainability of recent Commonwealth community service tendering processes by the Department of Social Services, Interim report, May 2015, pp 16–17.

[18]      Ms Barbara Bennett, Deputy Secretary, Families and Communities, Department of Social Services, Committee Hansard, 21 April 2015, p. 74.

[19]      Catholic Social Services Australia, Submission  31, p. 8.

[20]      Mr Twomey, Committee Hansard, 21 April 2015, p. 61.

[21]      After presenting their evidence to the committee, Karralika was offered a funding agreement through the additional gap funding. – see http://citynews.com.au/2015/zed-secures-federal-funding-for-drug-rehab/ (accessed 15 September 2015)

[22]      Mrs Camilla Rowland, Chief Executive Officer, Karralika Programs, Committee Hansard, 21 April 2015, p. 50.

[23]      Department of Social Services, Emergency Relief, July 2015, https://www.dss.gov.au/our-responsibilities/communities-and-vulnerable-people/programs-services/emergency-relief (accessed 10 August 2015).

[24]      Department of Social Services, Emergency Relief, July 2015, https://www.dss.gov.au/our-responsibilities/communities-and-vulnerable-people/programs-services/emergency-relief (accessed 10 August 2015).

[25]      Mr Evan Lewis, Group Manager, Multicultural, Settlement Services, Department of Social Services, Committee Hansard, 21 April 2015, p. 83.

[26]      Mr Twomey, Committee Hansard, 21 April 2015, p. 54.

[27]      Mr David Woodward, Treasurer, Pivot Point Community Centre, Committee Hansard, 26 June 2015, p. 35.

[28]      NSW Spanish and Latin American Association, Tabled Document, received 3 July 2015.

[29]      A wrap-around service is an individualised service delivery approach that addresses the complex needs of an individual in a holistic manner. For example, a service user may need ER such as a food parcel but they may also need financial counselling or domestic violence support to ensure their complex needs are met.

[30]      Ms Bennett, Committee Hansard, 26 June 2015, p. 10.

[31]      Ms Donadel, Committee Hansard, 3 July 2015, p. 15; Ms Leeanne Robertson, Corporate Manager, Geraldton Resource Centre Inc. Committee Hansard, 26 June, p. 45.

[32]      Chesterhill Neighbourhood Centre, Submission 47, p. 1.

[33]      Travellers Aid Australia, Submission 38, p. 3.

[34]      Western Australian Association for Mental Health, Submission 37, p. 6.

[35]      See Appendix 3 for statistics on the funding round.

[36]      Department of Social Services, answer to question on notice, (received 7 May 2015)

[37]      Community Housing Federation of Australia, Submission 81, p. 2.

[38]      Illawarra Forum, Submission 42, p. 6.

[39]      Ms Nicky Sloan, Chief Executive Officer, Illawarra Forum, Committee Hansard, 26 June 2015, p. 39.

[40]      Ms Sloan, Committee Hansard, 26 June 2015, p. 39.

[41]      Illawarra Forum, Submission 42, p. 5.

[42]      Chesterhill Neighbourhood Centre, Submission 47, p. 1.

[43]      Mr Maroun Germanos, Team Leader, Financial Counselling Service, Illawarra Legal Centre, Committee Hansard, 26 June 2015, p. 34.

[44]      Mr Twomey, Committee Hansard, 21 April 2015, p. 54.

[45]      The department provided the criteria used for the gap analysis:

The focus of the analysis was to identify where service gaps have emerged as a result of withdrawal of funding to a particular geographic location or there are no like services where existing clients can be referred (including those provided through other Commonwealth programmes or by state and territory governments).

Analysis of service gaps was made using:

Mapping of existing service coverage.

The policy objectives of each activity.

Metrics on the applications received in the 2014 selection processes.

Service challenges highlighted through discussions with service providers.

Local knowledge and advice provided by the Department’s state and territory offices.

Assessment of the impact and consequences of redesign of some programmes.

Weighing of treatment options, including cost analysis.

Answer to written question on notice, 7 May 2015 (received 22 May 2015).

[46]      The Hon. Scott Morrison, Minister for Social Services, 'Coalition Government provides further $1.7 million for Emergency Relief The Department of Social Services', Media Release 1 April 2015, http://scottmorrison.dss.gov.au/media-releases/coalition-government-provides-further-17-million-for-emergency-relief (accessed 15 July 2015)

[47]      The Hon. Scott Morrison, Minister for Social Services, 'Abbott Government invests further $40 million to address gaps in frontline community services', Media Release 10 June 2015,  http://scottmorrison.dss.gov.au/media-releases/abbott-government-invests-further-40-million-to-address-gaps-in-frontline-community-services (accessed 15 July 2015)

[48]      Ms Lara Purdy, Branch Manager, Financial Wellbeing and Children's Policy, Department of Social Srevices, Committee Hansard, 26 June 2015, p. 11.

[49]      'SA4 location' refers to the Statistical Area region.  Service areas were mapped by the department into standardised regional boundaries based on the Australian Bureau of Statistics model of statistical area profiling. This was a new approach to service area mapping. 

[50]      Ms Christine Bruce, Branch Manager, Program Design and Policy, Department of Social Services, Committee Hansard, 26 June 2015, p. 12.

[51]      Ms Bennett, Committee Hansard, 26 June 2015, p. 18.

[52]      Catholic Social Services Australia, Submission 31, p. 19.

[53]      This claim was refuted by the department in an answer to a question on notice, 7 May 2015 (received 22 May 2015).

[54]      Mr Twomey, Committee Hansard, 21 April 2015, p. 54.

[55]      See Anglicare Australia, Submission 46, p. 7; Fairfield City Council, Submission 54, Community Organisations from the Fairfield Local Government Area, Submission 55, Illawarra Forum, Submission 42; Shelter WA, Submission 56.

[56]      Ms Sloan, Committee Hansard, 26 June 2015, p. 31.

[57]      Volunteering Victoria, Submission 24, p. 6.

[58]      Ms Susan Heylar, Director, ACT Council of Social Service, Committee Hansard, 21 April 2015, p. 52.

[59]      Ms Gibbeson, Committee Hansard, 3 July 2015, p. 5.

[60]      Ms Steffanie von Helle, Director, Policy and Community Relations, Multicultural New South Wales, Committee Hansard, 3 July 2015, pp 16–17.

[61]      Ms von Helle, Committee Hansard, 3 July 2015, p. 16.

[62]      Mr Maroun Germanos, Team Leader, Financial Counselling Service, Illawarra Legal Centre, Committee Hansard, 26 June 2015, p. 40.

[63]      Ms Bennett, Committee Hansard, 26 June 2015, p. 9.

[64]      The Department of Social Services, answer to question on notice, 7 May 2015 (received 22 May 2015). Their own external review would later suggest that this needn't have been 'black and white' – see paragraph 2.88 of this report.

[65]      The Department of Social Services, answer to question on notice, 7 May 2015 (received 22 May 2015)

[66]      Sector Connect, Submission 60, p. 3.

[67]      Mr David Thompson, CEO, Jobs Australia, Committee Hansard, 21 April 2015, p. 24.

[68]      Ms Sloan, Committee Hansard, 26 June 2015, p. 39.

[69]      Dads in Distress Support Services, Submission 39, pp 2–3.

[70]      Ms Dale Donadel, Manager, Chester Hill Neighbourhood Centre, Committee Hansard, 3 July 2015, p. 15.

[71]      Whittlesea Community Connections, Submission  57, p. 6.

[72]      Ms Susan Gibbeson, Manager Social Development, Fairfield City Council, Committee Hansard, 3 July 2015, p. 3.

[73]      Whittlesea Community Connections, Submission 57, pp 3–4.

[74]      Ms Gibbeson, Committee Hansard, 3 July 2015, p. 2.

[75]      Ms Ronda McIntyre, Territorial Community Services/Doorways Co-ordinator, The Salvation Army, Committee Hansard, 3 July 2015, p. 25 and answer to question on notice, 3 July 2015 (received 27 July 2015).

[76]      Ms McIntyre, Committee Hansard, 3 July 2015, p. 24.

[77]      WACOSS, Submission 68, p. 7.

[78]      The general grant conditions related to subcontracting are:

• You must ensure any subcontract entered into for the purposes of this Agreement is consistent with your obligations binding on you under this Agreement.

Department of Social Services, 'Application pack for ER', answer to question on notice, 26 February 2015, (received 7 April  2015)

[79]      Ms Gibbeson, Committee Hansard, 3 July 2015, p. 2.

[80]      Family and Relationship Services Australia, Submission 59, p. 5

[81]      Ms Purdy, Committee Hansard, 26 June 2015, p. 17.

[82]      Ms Gibbeson, Committee Hansard, 3 July 2015, p. 2.

[83]      Ms Bennett, Committee Hansard, 26 June 2015, p. 18.

[84]      Ms Bennett, Committee Hansard, 26 June 2015, p. 18.

[85]      Ms McIntyre, Committee Hansard, 3 July 2015, p. 21, 23.

[86]      Senate Community Affairs References Committee, Impact on service quality, efficiency and sustainability of recent Commonwealth community service tendering processes by the Department of Social Services, Interim report, May 2015, pp 13–14.

[87]      In a question on notice the department identified where bridging funding was allocated:

Bridging funding was offered to organisations delivering critical front line services within the following activities:

a. Emergency Relief

b. Food Relief

c. Communities for Children Direct

d. Family and Relationship Services for Humanitarian Entrants

e. Kids in Focus

f. Specialist Family Violence

g. Commonwealth Financial Counselling

h. Money Management Services

i. Family Mental Health Support Services

j. Settlement Grants*

k. Community Development and Participation/Community Capacity Building*

*Note: not all activities were considered to be critical services.

The Department of Social Services, answer to written question on notice, Additional Estimates 2014–15, question number SQ15-000204  (received 9 September 2015)

[88]      Committee Hansard, 26 June 2015, p. 31.

[89]      Illawarra Forum, Submission  42, p. 6.

[90]      Dr Tessa Boyd-Caine, Deputy Chief Executive Officer, Australian Council of Social Service Committee Hansard, 21 April, p. 53.

[91]      WACOSS, Submission  68, p. 2.

[92]      Ms Sue Ludwig, Director, Member and Network Support, Catholic Social Services Australia, Committee Hansard, 21 April 2015, p. 8.

[93]      Ms Purdy, Committee Hansard, 26 June 2015, p. 17.

[94]      Chester Hill Neighbourhood Centre Inc, Submission 47, p. 1.

[95]      Victorian Arabic Social Services, Submission 36, p. 2. Also see: Submission 66 which provides a detailed case study of a defunded CALD project in Darwin.

[96]      Whittlesea Community Connections, Submission  57, p. 6.

[97]      Federation of Ethnic Communities' Council of Australia, Submission  41, p. 4.

[98]      Mr Gerard Brody, Chief Executive Officer, Consumer Action Law Centre, Committee Hansard, 21 April 2015, p. 14.

[99]      Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[100]    Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[101]    Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[102]    Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[103]    Mr Brody, Committee Hansard, 21 April 2015, p. 15.

[104]    Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[105]    http://www.privacy.vic.gov.au/privacy/web2.nsf/files/data-matching-in-the-public-interest-a-guide/$file/guideline_08_09_no1.pdf

[106]    Mr Brody, Committee Hansard, 21 April 2015, p. 14.

[107]    Consumer Action Law Centre, Submission 17, p. 4.

[108]    Consumer Action Law Centre, Submission 17, p. 4.

[109]    The Government determined that some grant agreements will be shorter than originally intended. As Minister Morrison stated in a media release:

As a result of developments in the background law and the High Court’s Pape and Williams decisions; some programs will require redesign to ensure conformity with the law. Some grant agreements will be of two years duration as that redesign process takes place. This will help to ensure service providers have the scope and flexibility to be responsive, innovative and creative in meeting the needs of the community (23 December 2014) - The Department of Social Services, Submission 70, p. 22

See also: Department of Social Services, Submission 70, p. 8; Australian Services Union, Submission 34, pp 6–7; Volunteering Victoria, Submission 24, pp 12–13.

[110]    Mr Finn Pratt, Secretary, Department of Social Services, Committee Hansard, 23 October 2014, p. 38.

[111]    DANA, Submission 79, pp 9–10.

[112]    Department of Social Services, answer to question on notice, 7 May 2015  (received 22 May 2015)

[113]    Department of Social Services, answer to question on notice, 7 May 2015 (received 22 May 2015)

[114]    Community Employers WA, Submission 21, p. [3].

[115]    Ms Sloan, Committee Hansard, 26 June 2015, p. 42

[116]    Ms Sloan, Committee Hansard, 26 June 2015, p. 42.

[117]    Ms Thompson, Committee Hansard, 21 April 2015, p. 21.

[118]    Ms Sloan, Committee Hansard, 26 June 2015, p. 31.

[119]    Ms Clay, Committee Hansard, 26 June 2015, p. 38.

[120]    Ms Bennett, Committee Hansard, 26 June 2015, p. 29

[121]    Ms Ryan, Committee Hansard, 21 April 2015, p. 41.

[122]    Department of Social Services, answer to question on notice, 26 June 2015 (received 3 August 2015)

[123]    Ms Bennett, Committee Hansard, 26 June 2015, p. 28; Ms Helen Board, Branch Manager, Program Performance, Department of Social Services, Committee Hansard, 26 June 2015, p. 28.

[124]    Ms Bennett, Committee Hansard, 26 June 2015, p. 28.

[125]    Ms Ryan, Committee Hansard, 21 April 2015, p. 41; Jobs Australia, Submission 67, p. 6.

[126]    Ms Clay, Committee Hansard, 26 June 2015, p. 38.

[127]    Ms Clay, Committee Hansard, 26 June 2015, p. 38.

[128]    Western Australian Association for Mental Health, Submission 37, p. 9; ACOSS, Submission 65 p. 7.

[129]    Queensland Advocacy Incorporated, Submission 18, p. 3.

[130]    Advocacy for Inclusion, Submission 05, pp 1–2.

[131]    Ms Clay, Committee Hansard, 26 June 2015, p. 40.

[132]    Mrs Terrie Leoleos, General Manager, Multicultural Communities Council of Illawarra, Committee Hansard, 26 June 2015, p. 40.

[133]    CHFA, Submission 81, p. 8.

[134]    CHFA, Submission 81, p. 6.

[135]    Mr Mudford, Committee Hansard, 21 April 2015, p. 29.

[136]    Disability Advocacy Network of Australia, Submission 79, p. 3.

[137]    Disability Advocacy Network of Australia, Submission 79, p. 13.

[138]    Ms Christina Ryan, General Manager, Advocacy for Inclusion, Committee Hansard, 21 April 2015, p. 42.

[139]    Ms Clay, Committee Hansard, 26 June 2015, p. 42.

[140]    Department of Social Services, Submission 70, p. 31.

[141]    Department of Social Services, answer to question on notice 29, 24 April 2015, received 7 May 2015.

[142]    Department of Social Services, answer to question on notice, 21 April 2015 (received 7 May 2015)

[143]    Dr Tim Reddel, Group Manager, Program Office, Department of Social Services, Committee Hansard, 26 June 2015, p. 2.

[144]    Dr Reddel, Committee Hansard, 21 April 2015, p. 79; Ms Bennett, Committee Hansard, 21 April 2015, p. 80.

[145]    Ms Bennett, Committee Hansard, 21 April 2015, p. 80.

[146]    Ms Bennett, Committee Hansard, 26 June 2015, p. 4.

[147]    Ms Bennett, Committee Hansard, 26 June 2015, p. 9.

[148]    Ms Bennett, Committee Hansard, 21 April 2015, p. 80.

[149]    Senate Community Affairs References Committee, Impact on service quality, efficiency and sustainability of recent Commonwealth community service tendering processes by the Department of Social Services, Interim report, May 2015, pp 14–15, 20–21.

[150]    See Ms Donadel, Committee Hansard, 3 July 2015, p. 19; Ms Lisa MacLeod, Program Manager, Southern Youth and Family Services, Committee Hansard, 3 July 2015, pp 34–35.

[151]    Disability Advocacy Network of Australia, Submission 79, p. 12.

[152]    Disability Advocacy Network of Australia, Submission 79, p. 12.

[153]    Illawarra Forum, Submission 42, p. 6.

[154]    Ms Noble, Committee Hansard, 21 April 2015, p. 58; Dr Caroline Lambert, Executive Officer, YWCA Australia, Committee Hansard, 21 April 2015, p. 67; Mrs Evelyn O'Loughlin, Chief Executive Officer, Volunteering South Australia and Northern Territory Committee Hansard, 21 April 2015, p. 69.

[155]    Ms Noble, Committee Hansard, 21 April 2015, p. 64.

[156]    Ms Clay, Committee Hansard , 26 June 2015, p. 36.

[157]    Ms Clay, Committee Hansard , 26 June 2015, p. 36.

[158]    Ms Sloan, Committee Hansard, 26 June 2015, p. 37.

APPENDIX 3 - Funding round statistics[1]

[1]        Department of Social Services, Submission 70, Appendix J

APPENDIX 4 - Terms of Reference for Nous Review[1]

[1]        Department of Social Services, answer to question on notice, 21 April 2015 (received 7 May 2015)