Footnotes

Executive Summary

[1]        PricewaterhouseCoopers, Disability expectations: Investing in a better life, a stronger Australia, 2011, p. 21.

[2]        Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 1.

Chapter 1 - Introduction

[1]        As of 13 December 2013, COAG agreed to streamline the COAG Council system and refocus on COAG’s priorities. There is no longer a distinction between Standing and Select Councils, as all Councils are time-limited as such, the former Standing Council on Disability Reform is now referred to as the Disability Reform Council.

[2]        Section 172 of the National Disability Insurance Scheme Act 2013 sets out the requirement for the Board to provide an Annual Report on the NDIA's activities to the Minister and the Ministerial Council. Section 174 of the Act requires the NDIA Board to prepare a report on the operations of the NDIA for each period of three months.

[3]        Mr Kurt Fearnley, Committee Hansard, 5 May 2014, p. 30.

[4]        The Senate, Standing Orders and other orders of the Senate, November 2009, SO 37.

[5]        Tier 2 is defined later in this chapter of the report. See pp 8 – 9.

[6]        Dr Bruce Bonyhady, The NDIS-The Legacy Social and Economic Policy Reform of Our Time Public Lecture at the University of New England, 12 May 2014.

[7]        Dr Bruce Bonyhady, The NDIS-The Legacy Social and Economic Policy Reform of Our Time Public Lecture at the University of New England, 12 May 2014.

[8]        Productivity Commission, Disability Care and Support, 10 August 2011, p. 608.

[9]        Senate Standing Committee on Community Affairs, Funding and operation of the Commonwealth State/Territory Disability Agreement, February 2007, p. 5.

[10]      Senate Standing Committee on Community Affairs, Funding and operation of the Commonwealth State/Territory Disability Agreement, February 2007, p. 21.

[11]      Senate Standing Committee on Community Affairs, Funding and operation of the Commonwealth State/Territory Disability Agreement, February 2007.

[12]      National Disability Agreement, http://www.dss.gov.au/our-responsibilities/disability-and-carers/program-services/government-international/national-disability-agreement, (accessed 5 June 2014).

[13]      Senate Standing Committee on Community Affairs, Funding and operation of the Commonwealth State/Territory Disability Agreement, February 2007, p. 21; see also recommendation 4, p. 40.

[14]      Productivity Commission, Disability Care and Support, 10 August 2011.

[15]      Productivity Commission, Disability Care and Support, 10 August 2011, p. 158.

[16]      Productivity Commission, Disability Care and Support, 10 August 2011, p. 158.

Chapter 2 - The Barwon trial site

[1]        National Disability Insurance Agency, National Disability Insurance Scheme Sector Development Fund, Program Guidelines, p. 3.

[2]        Department of Human Services, Victorian Government, Disability Support Register, http://www.dhs.vic.gov.au/for-individuals/disability/start-here/disability-support-register, (accessed 21 July 2014).

[3]        Department of Education and Early Childhood Development, Early Childhood Intervention Services, http://www.education.vic.gov.au/childhood/parents/needs/pages/ecis.aspx (accessed 1 July 2014).

[4]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 28.

[5]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 13.

[6]        State-Wide Equipment Program, Frequently Asked Questions, http://swep.bhs.org.au/national-disability-insurance-scheme/frequently-asked-questions-ndia (accessed 16 June 2014).

[7]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 13.

[8]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 28.

[9]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 14.

[10]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 13.

[11]      Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 2.

[12]      Ms Simone Stevens, Committee Hansard, 14 April 2014, p. 5.

[13]      Ms Simone Stevens, Committee Hansard, 14 April 2014, p. 6.

[14]      Ms Bianca Brant, Committee Hansard, 14 April 2014, p. 10.

[15]      Ms Bianca Brant, Committee Hansard, 14 April 2014, p. 11.

[16]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 13.

[17]      Not all witnesses at the Geelong hearing on 14 April were critical of the lack of flexibility in plans. Indeed, two witnesses highlighted the flexibility of plans as a major benefit of the NDIS. See the comments of Ms Jane Crouch, Committee Hansard, 14 April 2014, p. 19 and Miss Kirrily Hayward, Committee Hansard, 14 April 2014, p. 22.

[18]      Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 2.

[19]      Ms Marge Knight, Committee Hansard, 14 April 2014, p. 14.

[20]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 16.

[21]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 14.

[22]      Ms Marge Knight, Committee Hansard, 14 April 2014, p. 15.

[23]      Ms Bianca Brant, Committee Hansard, 14 April 2014, p. 10.

[24]      Ms Jacqueline Pierce, Committee Hansard, 14 April 2014, p. 25.

[25]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 13.

[26]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 14.

[27]      See Appendix 3 of this report.

[28]      National Disability Insurance Agency, Response to question number 2 on notice, see Appendix 3.

[29]      National Disability Insurance Agency, Response to question number 2 on notice, see Appendix 3.

[30]      Ms Krystyna Croft, Committee Hansard, 14 April 2014, p. 24.

[31]      Victorian Department of Human Services, Individual Support Packages, http://www.dhs.vic.gov.au/for-individuals/disability/individual-support-packages (accessed 19 June 2014).

[32]      Intergovernmental Agreement for the launch of the National Disability Insurance Scheme, pp 12–13.

[33]      Ms Vanda Fear and Ms Jacqui Pierce, Correspondence received, 14 April 2014.

[34]      Ms Vanda Fear, Committee Hansard, 14 April 2014, p. 6.

[35]      Ms Vanda Fear, Committee Hansard, 14 April 2014, p. 9.

[36]      Ms Vanda Fear, Committee Hansard, 14 April 2014, p. 8.

[37]      Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 2.

[38]      Mr Alf Francett, Committee Hansard, 14 April 2014, p. 12. It should be noted that not all witnesses held this view. Miss Kirrily Hayward was critical of ISPs describing the format as 'extremely restrictive' where people were automatically put into categories. Committee Hansard, 14 April 2014, p. 22.

[39]      National Disability Insurance Agency, Response to question number 1 on notice, see Appendix 3.

[40]      Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 2.

[41]      Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 3.

[42]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, pp 27–28.

[43]      Ms Marge Knight, Committee Hansard, 14 April 2014, p. 16.

[44]      Mr Steven Hurd, Committee Hansard, 14 April 2014, p. 10.

[45]      Mr Rodney Harris, Committee Hansard, 14 April 2014, p. 32.

[46]      Mr Steven Hurd, Committee Hansard, 14 April 2014, p. 10.

[47]      Letter from Mr David Bowen to Committee Chair the Hon. Mal Brough MP, correspondence received 8 July 2014.

[48]      Mrs Jayne Crouch, Committee Hansard, 14 April 2014, p. 18.

[49]      Ms Krystyna Croft, Committee Hansard, 14 April 2014, p. 24.

[50]      Mr Peter Valentine, Committee Hansard, 14 April 2014, p. 33.

[51]      Mr Peter Valentine, Committee Hansard, 14 April 2014, pp 33–34.

[52]      Mr Peter Valentine, Committee Hansard, 14 April 2014, p. 34.

[53]      Mr Peter Valentine, Committee Hansard, 14 April 2014, p. 34.

[54]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 30.

[55]      Ms Libby Mears, Committee Hansard, 14 April 2014, p. 36.

[56]      Ms Rosemary Malone, Committee Hansard, 14 April 2014, p. 38.

[57]      In the Agency's response to question 10 (see Appendix 3), it was noted that the NDIA has encouraged providers to adopt 'reminder' systems used by other service sectors which have a model that accommodates 'no-shows'. It also notes that the subject of cancellations and 'no shows' will be discussed during a joint National Disability Services/NDIS joint working party on pricing for personal care/community access. This working party is due to report to the NDIA Executive 'in the middle of the year' (2014). See also National Disability Insurance Agency, Support clusters and pricing for Victoria, Released 12 May 2014.

[58]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 30.

[59]      Ms Rosemary Malone, Committee Hansard, 14 April 2014, p. 38.

[60]      Ms Anne Congleton, Executive Director, West Division, Department of Human Services, Committee Hansard, 15 April 2014, pp 5–6.

[61]      Ms Amanda Samek, Committee Hansard, 14 April 2014, pp 12–13.

[62]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 30.

[63]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 30.

[64]      Ms Rosemary Malone, Committee Hansard, 14 April 2014, p. 38.

[65]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 31.

[66]      Mr Tony Still, Committee Hansard, 14 April 2014, p. 31.

[67]      Mr Maxwell Reid, Committee Hansard, 14 April 2014, p. 27.

[68]      Mr Maxwell Reid, Committee Hansard, 14 April 2014, p. 27.

[69]      National Disability Insurance Agency, Former mental health commissioner to advise NDIA, http://www.ndis.gov.au/former-mental-health-commissioner-advise-ndia (accessed 20 June 2014).

[70]      Mr Felix Firgaira, Committee Hansard, 14 April 2014, p. 14.

[71]      Mr Reid Maxwell, Committee Hansard, 14 April 2014, p. 28.

[72]      Ms Anne Congleton, Executive Director, West Division, Department of Human Services, Committee Hansard, 15 April 2014, p. 5.

[73]      Ms Chris Faulkner, Committee Hansard, 15 April 2014, p. 5.

[74]      The committee clarified this point with the NDIA. The Agency responded that while providers in the Barwon region are now subject to the NDIA arrangements which differ in detail from those under the Psychiatric Disability Rehabilitation and Support Service (DRSS) contracts with the Victorian Government, this does not in itself create a disadvantage for providers. Further, the NDIA noted that there are ongoing regular discussions with providers locally to assist them to understand the structure of supports and prices available to the funded by the NDIA. Correspondence received 25 July 2014.

[75]      Correspondence from Ms Kim Koop, Psychiatric Disability Services of Victoria, dated 12 June 2014, received 12 June 2014.

[76]      Mr Rodney Harris, Committee Hansard, 14 April 2014, p. 32.

[77]      Mr Rodney Harris, Committee Hansard, 14 April 2014, p. 32.

[78]      Ms Libby Mears, Committee Hansard, 14 April 2014, p. 36.

[79]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, pp 3-4.

[80]      Miss Kirrily Hayward, Committee Hansard, 14 April 2014, pp 22–23.

[81]      Department of Human Services, Answers to questions on Notice, received 5 June 2014, p. 3.

[82]      Department of Human Services, Answers to questions on Notice, received 5 June 2014, p. 3.

[83]      Ms Krystyna Croft, Committee Hansard, 14 April 2014, p. 23.

[84]      Ms Krystyna Croft, Committee Hansard, 14 April 2014, p. 24.

Chapter 3 - The Tasmanian trial site

[1]        National Disability Insurance Agency, National Disability Insurance Scheme Sector Development Fund Program Guidelines, February 2014, p. 4, http://www.ndis.gov.au/document/764 (accessed 23 July 2014).

[2]        Seventy-four per cent of the planned intake for 2013–14 had been achieved after nine months of the trial. See Table 3.1.

[3]        Ms Sue Ham, Tasmanian trial site Manager Committee Hansard, 17 April 2014, p. 15. The intake number in the bilateral agreement in Tasmania for 2013–14 is 792 people.

[4]        Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[5]        Ms Sue Ham, Committee Hansard, 17 April 2014, p. 23.

[6]        Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[7]        Ms Sue Ham, Committee Hansard, 17 April 2014, p. 15.

[8]        Ms Marita Scott, General Manager, Baptcare, Committee Hansard, 17 April 2014, p. 2.

[9]        Ms Marita Scott, Committee Hansard, 17 April 2014, p. 2.

[10]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 15.

[11]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 15. The complaints pertained to the planning process, issue of funded supports in plans and timeliness of responses and providers.

[12]      Mr John Coyle, Committee Hansard, 16 April 2014, pp 1–2.

[13]      Mr John Coyle, Committee Hansard, 16 April 2014, pp 1–2.

[14]      Mr John Coyle, Committee Hansard, 16 April 2014, pp 1–2.

[15]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 2.

[16]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 23.

[17]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 16.

[18]      Tasmanian Department of Health and Human Services, response to question on notice number 2, received 23 June 2014.

[19]      Mrs Ingrid Ganley, Director, Disability and Community Services, Tasmanian Department of Health and Human Services, Committee Hansard, 17 April 2014, p. 8.

[20]      ProBono, NDIS Gateway model already operating in Tasmania, http://www.probonoaustralia.com.au/news/2011/08/ndis-gateway-model-already-operating-tasmania# (accessed 14 February 2014).

[21]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 15. Baptcare and Mission Australia act as a partnership to serve different regions of the State. Baptcare provides Disability Gateway services in the South West and North regions of Tasmania while Mission Australia provides these services in the South East and North West regions of the State.

[22]      Tasmanian Department of Health and Human Services, Mid-term Review of Disability Gateway Review Report, November 2013, p 6.

[23]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 15.

[24]      Ms Marita Scott, Committee Hansard, 17 April 2014, pp 1–2.

[25]      National Disability Insurance Scheme, Quarterly report to COAG Disability Reform, 31 March 2014, p. 34.

[26]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[27]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[28]      National Disability Insurance Agency, response to question on notice no 11, received 16 June 2014, p. 12.

[29]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 21.

[30]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 21.

[31]      National Disability Insurance Agency, response to question on notice no. 11, received 16 June 2014.

[32]      Mr Drew Beswick, Committee Hansard, 16 April 2014, p. 24.

[33]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[34]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[35]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[36]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 18.

[37]      Ms Louise Sullivan, Committee Hansard, 16 April 2014, p. 22.

[38]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 5.

[39]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 6.

[40]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 5.

[41]      Mr Daniel English, Committee Hansard, 16 April 2014, p. 33.

[42]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 6.

[43]      Ms Sue Ham, Committee Hansard, 17 April 2014, pp 22–23. Ms Sue Ham also discussed a small project that has been funded in the non-government sector to build the capacity for self-management which will be another resource. Mrs Edwards noted the role of the LACs and the NDIA in providing assistance for self-managers.

[44]      Mrs Linda Glover, Committee Hansard, 16 April 2014, p. 25.

[45]      Mr Peter Symonds, Committee Hansard, 16 April 2014, p. 25.

[46]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[47]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 16.

[48]      Mr John Paton, Committee Hansard, 16 April 2014, p. 26.

[49]      Mr Ralph Doedens, Chief Executive Officer, STAR Tasmania, Committee Hansard, 16 April 2014, p. 30.

[50]      Mr Ralph Doedens, Committee Hansard, 16 April 2014, p. 30.

[51]      Ms Tracey Mackey, Committee Hansard, 16 April 2014, p. 29.

[52]      Mr Dale Eastley, Chief Executive Officer, Multiple Sclerosis Society of Tasmania, Committee Hansard, 16 April 2014, p. 28.

[53]      Mr Daniel English, Chief Executive Officer, Guide Dogs Tasmania, Committee Hansard, 16 April 2014, p. 32.

[54]      Ms Cathy Bantick, Office Administrator, Riding for the Disabled Association of Tasmania, Committee Hansard, 16 April 2014, p. 21.

[55]      Telephone conversation with Ms Cathy Bantick, 3 July 2014.

[56]      Telephone conversation with Ms Cathy Bantick, 3 July 2014.

[57]      Mr Scott Harvey, COSMOS, Committee Hansard, 16 April 2014, p. 26.

[58]      Mr Scott Harvey, Committee Hansard, 16 April 2014, p. 34.

[59]      Mr Glenn Campbell, Chief Executive Officer, Optia, Committee Hansard, 16 April 2014, p. 26.

[60]      Mr Glenn Campbell, Chief Executive Officer, Optia, Committee Hansard, 16 April 2014, p. 27.

[61]      Ms Sue Ham, Committee Hansard, 17 April 2014, pp 16–17.

[62]      NDIA, answer to question on notice number 12, 22 May 2014 (received 16 June 2014).

[63]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 21.

[64]      Mr Glen Cockerell, Committee Hansard, 16 April 2014, p. 11.

[65]      Ms Sue Ham, Committee Hansard, 17 April 2014, p. 22.

[66]      Mrs Jenny Edwards, Director of Service Delivery, National Disability Insurance Agency, Tasmania, Committee Hansard, 17 April 2014 p. 22.

[67]      Ms Donna Bain, President, Tasmanian Association of Disability Employment Services, Committee Hansard, 16 April 2014, p. 19.

[68]      Ms Donna Bain, Committee Hansard, 16 April 2014, p. 20.

[69]      Ms Donna Bain, Committee Hansard, 16 April 2014, p. 20.

[70]      Ms Donna Bain, Committee Hansard, 16 April 2014, p. 20.

[71]      Mr Peter Symonds, Chief Executive Officer, Ability Tasmania Group, Committee Hansard, 16 April 2014, p. 15.

[72]      Mr Peter Symonds, Chief Executive Officer, Ability Tasmania Group, Committee Hansard, 16 April 2014, p. 16.

[73]      Mr Peter Symonds, Chief Executive Officer, Ability Tasmania Group, Committee Hansard, 16 April 2014, p. 15.

[74]      National Disability Insurance Scheme, 'Employment Opportunities through NDIS', response provided to committee on 10 July 2014.

[75]      Mr John Ferguson, Committee Hansard, 16 April 2014, pp 8–9.

[76]      Mr Nathan Balcombe, Committee Hansard, 16 April 2014, p. 12.

[77]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 19.

[78]      See the evidence of Ms Sue Ham and Mrs Edwards, Committee Hansard, 17 April 2014, pp 18–19.

[79]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 17.

[80]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 18.

[81]      Mrs Edwards, Committee Hansard, 17 April 2014 p. 19.

[82]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 19.

[83]      Ms Sue Ham, Committee Hansard, 17 April 2014 p. 19.

[84]      NDIA, answer to question on notice, 22 May 2014 (received 16 June 2014), p. 11.

[85]      Mr John Coyle, Committee Hansard, 16 April 2014, p. 2.

[86]      Mr Glen Cockerell, Committee Hansard, 16 April 2014, p. 11.

[87]      The Hon. Mal Brough, Committee Hansard, 16 April 2014, p. 11.

[88]      Mrs Ingrid Ganley, Director, Disability and Community Services, Tasmanian Department of Health and Human Services, Committee Hansard, 17 April 2014, p. 12.

[89]      Mrs Ingrid Ganley, Committee Hansard, 17 April 2014, p. 12.

[90]      Mr Noel Mundy, Committee Hansard, 17 April 2014, p. 12.

Chapter 4 - The Hunter trial site

[1]        National Disability Insurance Agency, Fact Sheet: Entry for existing clients of Australian and State Government funded disability programs – New South Wales, http://www.ndis.gov.au/document/237 (accessed 21 July 2014).

[2]        Ms Laurel Lambert, Committee Hansard, 5 May 2014, p. 9.

[3]        Ms Laurel Lambert, Committee Hansard, 5 May 2014, p. 9.

[4]        Mr Mike Fitzpatrick, Committee Hansard, 5 May 2014, p. 16.

[5]        Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 16.

[6]        Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 17.

[7]        Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 16.

[8]        Mr James Bailey, Committee Hansard, 5 May 2014, p. 20.

[9]        Ms Carole Bailey, Committee Hansard, 5 May 2014, p. 20.

[10]      Mr Cain Beckett, Committee Hansard, 5 May 2014, p. 23.

[11]      Mr Cain Beckett, Committee Hansard, 5 May 2014, p. 23.

[12]      Mr Cain Beckett, Committee Hansard, 5 May 2014, p. 23.

[13]      Ms Beth Gwalter, Managing Director, Recovery Station, Committee Hansard, 5 May 2014,
p. 35.

[14]      Ms Laurel Lambert, Committee Hansard, 5 May 2014, p. 8.

[15]      Mr David Bowen, Transcript of meeting with NDIA, 8 July 2014, p. 3.

[16]      Ms Carole Bailey, Committee Hansard, 5 May 2014, p. 20.

[17]      Mrs Maree Salzano, Committee Hansard, 5 May 2014, p. 21.

[18]      Ms Melanie Schlager, Committee Hansard, 5 May 2014, p. 30.

[19]      Mr Ken Clift, Committee Hansard, 5 May 2014, p. 24.

[20]      Dr Geoff Rigby, Chairman, Hunter Friends of L'arche, Committee Hansard, 5 May 2014, p. 36.

[21]      Ms Caroline Daley, Committee Hansard, 5 May 2014, pp 13–14.

[22]      Ms Caroline Daley, Committee Hansard, 5 May 2014, p. 14. The Community Disability Alliance Hunter was established in 2013 as a user led disability support organisation. It was established through some funding from the Practical Design Fund.

[23]      Ms Caroline Daley, correspondence received 8 July 2014, available at http://www.aph.gov.au/Parliamentary_Business/Committees/Joint/National_Disability_Insurance_Scheme/Correspondence_received

[24]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 19.

[25]      Ms Catherine Mahony, Committee Hansard, 5 May 2014, p. 9.

[26]      Ms Beth Gwalter, Committee Hansard, 5 May 2014, p. 35.

[27]      Ms Beth Gwalter, Committee Hansard, 5 May 2014, p. 35.

[28]      Ms Laurel Lambert, Committee Hansard, 5 May 2014, p. 9.

[29]      Ms Laurel Lambert, Committee Hansard, 5 May 2014, p. 9.

[30]      Ms Caroline Daley, Committee Hansard, 5 May 2014, p. 12.

[31]      Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 16.

[32]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 18.

[33]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 18.

[34]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 19.

[35]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 18.

[36]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 18.

[37]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 4.

[38]      Mr Cain Beckett, Committee Hansard, 5 May 2014, pp 23–24.

[39]      Mr Michael Fitzpatrick, Committee Hansard, 5 May 2014, p. 15.

[40]      Ms Linda Hughes, Committee Hansard, 5 May 2014, p. 19.

[41]      Dr Bruce Bonyhady, Board Chairman, National Disability Insurance Scheme, Address to the National Press Club, 9 July 2014.

[42]      Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 17.

[43]      Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 18.

[44]      Community Services for ParaQuad New South Wales is a peak disability organisation providing clinical support and personal care for people with spinal-cord injuries and other high-level physical disabilities. Community Services for ParaQuad New South Wales also operates a subsidiary company in Newcastle called BrightSky Australia, which offer equipment, incontinence and women's care products for people who live independently at home.

[45]      Ms Tonina Harvey, Committee Hansard, 5 May 2014, p. 40.

[46]      See 'Registered Service Providers', http://www.ndis.gov.au/providers/registered-service-providers (accessed 10 July 2014).

[47]      Mr Kevin Parsons, Committee Hansard, 5 May 2014, p. 17.

[48]      Ms Jean Koshemakin, Correspondence received, 12 February 2014.

[49]      Mr Ron Sharkey, Committee Hansard, 6 May 2014, p. 8. See also comments of Mr Kurt Fearnley, Disability Advocate & member of the Independent Advisory Council, Committee Hansard, 6 May 2014, p. 10.

[50]      Mr Jim Longley, Chief Executive, Ageing, Disability and Home Care, Department of Family and Community Services, Committee Hansard, 6 May 2014, p. 23.

[51]      Ms Louise Glanville, National Disability Insurance Agency, Correspondence received on 25 July 2014.

[52]      The Hon. Andrew Constance, Treasurer, New South Wales Government, Budget Speech, http://www.budget.nsw.gov.au/__data/assets/pdf_file/0020/124328/2014-15_Budget_Speech_-_Budget_Paper_No.1.pdf (accessed 15 July 2014).

[53]      Mr Jim Longley, Chief Executive, Ageing, Disability and Home Care, Department of Family and Community Services, Committee Hansard, 6 May 2014, p. 22.

[54]      Mr John Ryan, Ageing, Disability and Home Care, Department of Family and Community Services, New South Wales, Committee Hansard, 6 May 2014, pp 21–22.

[55]      Mr Colin Brodie, Committee Hansard, 5 May 2014, p. 27.

[56]      Mr Colin Brodie, Committee Hansard, 5 May 2014, p. 27.

[57]      Ms Penny Paul, Committee Hansard, 5 May 2014, p. 28.

[58]      Ms Penny Paul, Committee Hansard, 5 May 2014, p. 28.

[59]      This rule states that after being absent from a residential aged care facility for a total of 52 days in any one financial year, if there any further absences required the resident pays the full-bed fees. The rule applies to all permanent residents of aged care.

[60]      Ms Penny Paul, Committee Hansard, 5 May 2014, p. 28.

[61]      New South Wales Government, Family and Community Services, response to question on notice number 7, received 23 June 2014.

[62]      Ms Caroline Daley, Committee Hansard, 5 May 2014, p. 14.

[63]      Ms Caroline Daley, Committee Hansard, 5 May 2014, p. 13.

[64]      Mr Michael Fitzpatrick, Committee Hansard, 5 May 2014, p. 15.

[65]      Mr Michael Fitzpatrick, Committee Hansard, 5 May 2014, p. 15.

[66]       Insurance Council of Australia, Correspondence received, 26 June 2014

[67]      National Disability Insurance Agency, response to question on notice number 18, received 16 June 2014.

[68]      National Disability Insurance Agency, Information provided to the Parliamentary Joint Standing Committee on the National Disability Insurance Scheme, received 8 July 2014

[69]      Mr Jim Hungerford, Committee Hansard, 5 May 2014, p. 34.

[70]      Mr Jim Hungerford, Committee Hansard, 5 May 2014, p. 34.

[71]      Mr Jim Hungerford, Committee Hansard, 5 May 2014, p. 34.

[72]      Mr Jim Hungerford, Committee Hansard, 5 May 2014, p. 34.

[73]      Mr Jim Hungerford, Committee Hansard, 5 May 2014, p. 34.

[74]      Mr Rob Hardy, Committee Hansard, 5 May 2014, p. 37.

[75]      Mr Rob Hardy, Committee Hansard, 5 May 2014, p. 37.

Chapter 5 - The South Australian trial site

[1]        National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 12.

[2]        Schedule C: Bilateral Agreement for NDIS Launch between the Commonwealth and South Australia, 7 December 2012, p. 7.

[3]        Mrs Michaela Dollard, Committee Hansard, 7 May 2014, p. 10.

[4]        Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 20.

[5]        Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 20. *[This percentage is based on a pro-rata figure of the bilateral agreement for the 2013–14 year].

[6]        National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 15.

[7]        Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[8]        Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[9]        Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[10]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[11]      National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 18.

[12]      Mrs Michaela Dollard, Committee Hansard, 7 May 2014, p. 12.

[13]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 20.

[14]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 22.

[15]      Mr David Caudrey, Committee Hansard, 8 May 2014, p. 3.

[16]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 22.

[17]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 22.

[18]      Ms Diana Ots, Committee Hansard, 7 May 2014, p. 4.

[19]      Ms Mia Lester, Committee Hansard, 7 May 2014, p. 8.

[20]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 24.

[21]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 3.

[22]      Ms Liz Cairns, Transcript of meeting with the NDIA, 8 July 2014, p. 4.

[23]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 20.

[24]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 20.

[25]      Mr Philip Martin, Committee Hansard, 7 May 2014, p. 30.

[26]      National Disability Insurance Agency, Planning guide, 16 June 2014, p. 13.

[27]      National Disability Insurance Agency, Planning guide and workbook, 20 June 2014, p. 13.

[28]      Ms Anna Van Den Brook, Committee Hansard, 7 May 2014, p. 6.

[29]      Mrs Louise Trinkle, Committee Hansard, 7 May 2014, p. 20.

[30]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[31]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, p. 1.

[32]      Ms Mia Lester, Committee Hansard, 7 May 2014, p. 8.

[33]      Ms Mia Lester, Committee Hansard, 7 May 2014, p. 8.

[34]      Mrs Dollard, Committee Hansard, 7 May 2014, p. 14.

[35]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 23.

[36]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 24.

[37]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 29.

[38]      Ms Liz Cairns, Committee Hansard, 8 May 2014, p. 29.

[39]      Mr Jon Martin, Committee Hansard, 7 May 2014, p. 32.

[40]      Mr Jon Martin, Committee Hansard, 7 May 2014, p. 32.

[41]      Mr Jon Martin, Committee Hansard, 7 May 2014, p. 32.

[42]      Ms Liz Cairns, Committee Hansard, 8 May 2014, p. 26.

[43]      National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 13.

[44]      National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 33.

[45]      Productivity Commission, Disability Care and Support, 10 August 2011, pp 608 – 609.

[46]      National Disability Insurance Agency, Early childhood intervention – transdisciplinary approach to service provision, Information for NDIA staff, service providers participant families, 2 October 2013, p. 1.

[47]      National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 March 2014, p. 13.

[48]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[49]      National Disability Insurance Agency, Quarterly Report to COAG Disability Reform Council, 31 December, 2014, pp 14-15.

[50]      Mrs Michaela Dollard, Committee Hansard, 7 May 2014, p. 14.

[51]      Mrs Michaela Dollard, Committee Hansard, 7 May 2014, p. 14.

[52]      Mrs Wendy Hosking, Committee Hansard, 7 May 2014, p. 16.

[53]      Ms Diana Ots, Committee Hansard, 7 May 2014, p. 21.

[54]      Mrs Cohen, Committee Hansard, 7 May 2014 p. 33. NDIA state in their Pricing, Payments and Supports document that travel costs are to be included in the cost quoted for a program of supports, such as trans-disciplinary early childhood intervention, and are not payable as additional items.

[55]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 27.

[56]      National Disability Insurance Agency, Individualised transdisciplinary services for children with disability, Fact sheet: NDIA staff, service providers participant families, 6 May 2014, p. 2. See also National Disability Insurance Agency, Operational Guideline – Planning and Assessment – Supports in the Plan – Supports for Early Childhood (v 1.0), 11 March 2014, http://www.ndis.gov.au/sites/default/files/documents/og_plan_assess_supports_early_childhood.pdf (accessed 22 July 2014).

[57]      Ms Liz Cairns, Committee Hansard, 8 May 2014, p. 24.

[58]      Mr Bruce Bonyhady, Committee Hansard, 14 May 2014, p. 4.

[59]      Mrs Amanda Haskard, Committee Hansard, 7 May 2014, p. 26.

[60]      Ms Van Den Brook, Committee Hansard, 7 May 2014, p. 7.

[61]      Mr David Bowen, Correspondence with Committee, 8 July 2014, p 3.

[62]      Mr Michael Forwood, Committee Hansard, 7 May 2014, p. 28.

[63]      Mr Michael Forwood, Committee Hansard, 7 May 2014, pp 28–29.

[64]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 8.

[65]      Mr David Bowen, Correspondence received, 8 July 2014, p. 3.

[66]      Ms Mia Lester, Committee Hansard, 7 May 2014, p. 11.

[67]      Ms Mia Lester, Committee Hansard, 7 May 2014, p. 11.

[68]      Mrs Amanda Haskard, Committee Hansard, 7 May 2014, p. 27.

[69]      Mr Phillip Martin, Committee Hansard, 7 May 2014, p. 31.

[70]      Mr Jon Martin, Committee Hansard, 7 May 2014, p. 32.

[71]      Mr Jon Martin, Chief Executive Officer, Autism SA, Committee Hansard, 7 May 2014, p. 32.

[72]      Ms Liz Cairns, Committee Hansard, 8 May 2014, p. 26.

Chapter 6 - Challenges facing the Agency and the Scheme

[1]        Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 1.

[2]        National Disability Insurance Agency, Strategic Plan 2013–2016, p. 5.

[3]        See the comments of Mr Kevin Stone, Committee Hansard, 14 April 2014, p. 2; Ms Dianna Ots, Committee Hansard, 7 May 2014, p. 4.

[4]        Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 14; Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 23.

[5]        Mr Jeff Whalan AO, Dr Peter Acton and Dr Jeff Harmer AO, A review of the capability of the National Insurance Disability Agency, January 2014, p. 23.

[6]        See the comments of Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 2.

[7]        See the comments of Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 11.

[8]        Mr Michael Fitzpatrick, Committee Hansard, 5 May 2014, pp 15–16.

[9]        Ms Anna Van Den Broek, Committee Hansard, 7 May 2014, p. 6.

[10]      See chapter 5.

[11]      The Hon. Kelly Vincent MLC, Committee Hansard, 7 May 2014, p. 1.

[12]      The committee understands that the Agency has engaged external consultants to assist with re-writing some of its public materials.

[13]      Mr Anthony Still, Committee Hansard, 14 April 2014, p. 30.

[14]      Mrs Liz Cohen, Committee Hansard, 7 May 2014 p. 33.

[15]      Mrs Michaela Dollard, Committee Hansard, 7 May 2014, p. 14.

[16]      Mrs Amanda Haskard, Committee Hansard, 7 May 2014, p. 25.

[17]      National Disability Insurance Agency, Further guidance on NDIS planning decisions, 11 March 2014, http://www.ndis.gov.au/sites/default/files/documents/further_guidance_planning_decisions_0.pdf, (accessed 22 July 2014).

[18]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 1.

[19]      Ms Liz Cairns, Transcript of meeting with the NDIA, 8 July 2014, p. 4.

[20]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, p. 14.

[21]      Mr Kevin Stone, Executive Officer, VALID Inc., Committee Hansard, 14 April 2014, p. 2.

[22]      Mr Drew Beswick, Committee Hansard, 16 April 2014, p. 24.

[23]      Ms Sue Ham, Tasmanian trail site manager, NDIA, Committee Hansard, 17 April 2014, p. 23.

[24]      Ms Beth Gwalter, Managing Director, Recovery Station, Committee Hansard, 5 May 2014, p. 35.

[25]      Mrs Louise Trinkle, Committee Hansard, 7 May 2014, p. 20.

[26]      Ms Van Den Broek, Committee Hansard, 7 May 2014, p. 20.

[27]      Ms Liz Cairns, Transcript of meeting with the NDIA, 8 July 2014, p. 3.

[28]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 3.

[29]      National Disability Insurance Agency, response to question on notice number 37, received 16 June 2014, Appendix 3.

[30]      National Disability Insurance Agency, response to question on notice number 37, received 16 June 2014.

[31]      See the comments of Miss Gwalter from Recovery Station and Occupational Therapy Australia, Committee Hansard, 5 May 2014, p. 35.

[32]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 1.

[33]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 1.

[34]      Ms Stephanie Gunn, Barwon trail site manager, NDIA, Committee Hansard, 15 April 2014, pp 18–19.

[35]      Ms Stephanie Gunn, Committee Hansard, 15 April 2014, pp 18–19.

[36]      Mr Jeff Whalan AO, Dr Peter Acton and Dr Jeff Harmer AO, A review of the capability of the National Insurance Disability Agency, January 2014, p. 30.

[37]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 4.

[38]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 4.

[39]      Mr David Bowen, Correspondence with Committee, 8 July 2014, pp 1–2.

[40]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 15.

[41]      KPMG, Review of the optimal approach to transition to the full NDIS , 16 July 2014, p. 10.

[42]      KPMG, Review of the optimal approach to transition to the full NDIS, 16 July 2014, p. 10.

[43]      National Disability Insurance Agency, The NDIS and mainstream interfaces, How the NDIS works with other mainstream system, 16 January 2014, p. 2.

[44]      Mr Michael Forwood, Committee Hansard, 7 May 2014, p. 29.

[45]      Ms Meryl Zweck, Committee Hansard, 8 May 2014, p. 21.

[46]      Ageing, Disability and Home Care, response to question on notice number 4, received 29 May 2014. See also Ms Samantha Taylor, Committee Hansard, 6 May 2014, p. 20.

[47]      Mr David Caudrey, Committee Hansard, 8 May 2014, p. 8.

[48]      Mr David Caudrey, Committee Hansard, 8 May 2014, p. 9.

[49]      KPMG, Interim report: Review of the optimal approach to transition to the full NDIS, 16 July 2014, p. 8.

[50]      Dr Bruce Bonyhady, Transcript of meeting with the NDIA, 8 July 2014, p. 15.

[51]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 13.

[52]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, pp 13–14.

[53]      Psychiatric Disability Services of Victoria, Correspondence received 12 June 2014, p. 2.

[54]      Mr Reid Maxwell, Committee Hansard, 14 April 2014, p. 26.

[55]      Ms Chris Faulkner, Committee Hansard, 15 April 2014, p. 5.

[56]      KPMG, Interim report: Review of the optimal approach to transition to the full NDIS, 16 July 2014, p. 8.

[57]      National Respite Association, Correspondence provided to the committee on 14 July 2014, p. 1.

[58]      National Respite Association, Correspondence provided to the committee on 14 July 2014, p. 1.

[59]      PricewaterhouseCoopers, Planning for a sustainable disability sector, November 2012, p. 16.

[60]      National Disability Services, National Workforce Strategy Project, http://www.nds.org.au/projects/article/179 (accessed 14 July 2014).

[61]      This issue was flagged in evidence to the committee by Ms Margaret Kime, Committee Hansard, 5 May 2014, p. 49.

[62]      National Disability Services, Forming a National Disability Workforce Strategy, April 2014, pp 8–9.

[63]      KPMG, July 2014, p. 11.

[64]      See comments of Mrs Faulkner, Victorian Department of Health and Human Services, Committee Hansard, 15 April 2014, p. *.

[65]      Section 180 of the Act establishes a scheme actuary. Ms Sarah Johnson was appointed on 4 November 2013 for a period of three years. Subsection 180(1) states that the actuary's annual report must contain an assessment of the financial sustainability of the Scheme, the risks to that sustainability, and any trends in provision of supports to people with disability other than through the NDIS. The annual report must also consider the causes of those risks and trends, and make estimates of future NDIS expenditure.

[66]      Scheme Actuary, National Disability Insurance Agency, updated responses to questions on notice, question number 5, received 7 July 2014.

[67]      Scheme Actuary, National Disability Insurance Agency, updated responses to questions on notice, question number 4, received 7 July 2014.

[68]      Scheme Actuary, National Disability Insurance Agency, updated responses to questions on notice, question number 9, received 7 July 2014.

[69]      National Disability Insurance Agency, Progress Report: Year One, July 2014, p. 11.

[70]      See National Disability Insurance Agency, Quarterly Report to the COAG Disability Reform Council, 31 December 2013, p. 5.The report stated:

'The Productivity Commission report (released in August 2011) estimated that the number of participants in Tier 3 of the NDIS was 411,250 and the cost of providing care and support to these participants was $12.8 billion in 2011 values. Projecting the expected number of Tier 3 participants using population projections, and cost using inflation (including the increase in the SaCS award), results in an estimated 419,516 Tier 3 participants and full scheme cost of $14.7 billion in 2013/14 (which equates to an average cost of $35,000 per participant per annum).'

[71]      National Disability Insurance Agency, Report on the sustainability of the Scheme, 1 July 2013 to 31 March 2014, p. 10.

[72]      See Table 3, National Disability Insurance Agency, Report on the sustainability of the Scheme, 1 July 2013 to 31 March 2014, p. 10.

[73]      Scheme Actuary, National Disability Insurance Agency, updated responses to questions on notice, question number 16, received 7 July 2014.

[74]      National Disability Insurance Agency, Correspondence received 21 July 2014.

[75]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 11.

[76]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 11.

[77]      Mr David Bowen, Transcript of meeting with the NDIA, 8 July 2014, p. 11.