List of Recommendations

Recommendation 1

4.7

The committee recommends that NDIA staff have comprehensive training in disability awareness and anti-discrimination, and that the government support planners and other NDIA staff, including contact centre staff, to develop specialist skills in specific areas of disability and participants' needs, so the Scheme can serve the diversity of NDIS participants.

Recommendation 2

4.9

The committee recommends that the government lift staffing caps and improve workplace culture to reduce staff turnover and improve the experience of participants through continuity of relationships.

Recommendation 3

4.10

The committee recommends that the government invest in training NDIA staff and updating systems to improve the quality and transparency of decision-making, and to ensure that decisions consistently meet the requirements of the NDIS Act, so participants do not have to tell their stories again and again to multiple people.

Recommendation 4

4.12

The committee recommends that the NDIA adopt a participant-led, user-centred design approach to improve the participant experience, including better supporting participants at life-changing events.

Recommendation 5

4.14

The committee recommends that the government address the concerns of participants that a plan underspend might lead to reduced funding in their next plan.

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