Chapter 1 - Introduction

[1]        Source: Telecommunications Industry Ombudsman, Submission 115, p. 2.

[2]        Senator the Hon. Mitch Fifield, Minister for Communications, 'Government releases Productivity Commission report into the Universal Service Obligation', Media release, 19 June 2017.

[3]        Senate Environment and Communications Legislation Committee, Telecommunications Legislation Amendment (Competition and Consumer) Bill 2017 [Provisions] and Telecommunications (Regional Broadband Scheme) Charge Bill 2017 [Provisions], 6 September 2017, available at: http://www.aph.gov.au/Parliamentary_Business/Committees/Senate/Environment_and_Communications/TelcoBills2017/Report.

[4]        Source: adapted from nbn 2017 Corporate Plan (pp. 12-13) and nbn The nbn Multi Technology Mix (MTM), http://www.nbnco.com.au/learn-about-the-nbn/network-technology.html.

[5]        nbn, The network explained, http://www.nbnco.com.au/learn-about-the-nbn/how-the-network-comes-together.html and nbn, How your broadband gets to you, http://www.nbnco.com.au/learn-about-the-nbn/how-the-nbn-network-gets-to-you.html.

[6]        Department of Communications and the Arts, What we do, https://www.communications.gov.au/what-we-do.

[7]        Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, p. 24.

[8]        Australian Competition and Consumer Commission, National Broadband Network (NBN), https://www.accc.gov.au/regulated-infrastructure/communications/national-broadband-network-nbn.

[9]        Australian Competition and Consumer Commission, Broadband Speed Claims—Consultation outcomes report, February 2017, p. 1.

[10]      Australian Communications and Media Authority, Introduction to the ACMA, http://www.acma.gov.au/theACMA/About/Corporate/Authority/introduction-to-the-acma.

[11]      Ms Jennifer McNeill, General Manager, Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 9.

[12]      Ms Jennifer McNeill, General Manager, Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 9.

[13]      Australian Communications and Media Authority, Migrating to the NBN, The experience of Australian consumers, December 2016, p. 1.

[14]      Senator the Hon. Mitch Fifield, Minister for Communications, Turnbull Government bolsters NBN customer experience program, Media release, 1 August 2017.

[15]      Communications Alliance, Submission 11, p. 1.

[16]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 33.

[17]      Australian Communications Consumer Action Network, About ACCAN, http://accan.org.au/about.

[18]      Telecommunications Industry Ombudsman, Submission 115, p. 6.

[19]      Telecommunications Industry Ombudsman, 'Systemic Issues', https://www.tio.com.au/about-us/policies-and-procedures/systemic-problem-investigation.

[20]      Statement of Expectations, 24 August 2016, p. 1, accessible at: https://www.communications.gov.au/file/19556/download?token=Q7Pg2NPu.

Chapter 2 - NBN Rollout Progress

[1]        Statement of Expectations, 24 August 2016, p. 1.

[2]        nbn, Corporate Plan 2018-21, p. 36.

[3]        nbn, Corporate Plan 2017, p. 19.

[4]        Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 30.

[5]        Budget Estimates 2017-18 Answers to questions on notice, provided to the Senate Environment and Communications Legislation Committee, Question 213, available at http://www.aph.gov.au/Parliamentary_Business/Senate_Estimates/ecctte/estimates/bud1718/CommunicationsandtheArts/index. nbn noted that these speed distributions are as at 18 June 2017, based on all active FTTN services where data had been successfully collected.

[6]        nbn, Corporate Plan 2017, pp. 39-40.

[7]        nbn, Half Year 2017 Presentation, 9 February 2017, http://www.nbnco.com.au/content/dam/nbnco2/documents/nbn-financial-results-HY2017-presentation.pdf.

[8]        Source: Adapted from nbn, Corporate Plan 2017, pp. 47 and 50.

[9]        Source: nbn, Full year results 2017, p. 6.

[10]      Source: nbn, Full year results 2017, p. 11.

[11]      Source: nbn, Full year results 2017, p. 9.

[12]      Source: nbn, Corporate Plan 2018-21, p. 36.

[13]      Source: nbn, Corporate Plan 2018-21, p. 39.

[14]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 51.

[15]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, pp. 81–82.

[16]      nbn, Corporate Plan 2018-21, p. 39.

[17]      Source: nbn, Full year results 2017, p. 13.

[18]      Mr Stephen Rue, Chief Financial Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 54.

[19]      Statement of Expectations, 24 August 2016, p. 1.

[20]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 40.

[21]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, p. 30.

[22]      nbn, Corporate Plan 2018-21, p. 9.

[23]      Source: nbn, Corporate Plan 2017, p. 11.

[24]      Source: nbn, Corporate Plan 2018-21, p. 9.

[25]      Source: nbn, Full year results 2017, p. 8.

[26]      Mr Stephen Rue, Chief Financial Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 74.

[27]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 54.

[28]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 52.

[29]      Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 3. See also: Professor Rodney Tucker,  Committee Hansard, 19 April 2017, p. 35.

[30]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 66.

[31]      Source: nbn, Corporate Plan 2018-21, p. 38.

[32]      Ms Kathleen Robinson, Chief Executive, Department of Corporate and Information Services, Northern Territory, Proof Committee Hansard, 28 June 2017, p. 1.

[33]      Queensland Government, Submission 21, pp. 13 and 14.

[34]      ACT Government, Submission 5, p. 2.

[35]      South Australian Government, Submission 102, pp. 2–3.

[36]      Mr Andrew Cann, Chief Technology Officer, Office of the Government Chief Information Officer, Western Australia, Proof Committee Hansard, 17 July 2017, p. 46.

[37]      Australian Bureau of Statistics, Internet Activity, December 2016, Type of Access Connection, available at: http://www.abs.gov.au/AUSSTATS/abs@.nsf/Latestproducts/8153.0Main%20Features1December%202016?opendocument&tabname=Summary&prodno=8153.0&issue=December%202016&num=&view=.

[38]      Australian Bureau of Statistics, Internet Activity, December 2016, Volume of Data Downloaded.

[39]      nbn, 'NBN connected Aussies gobble up 23 per cent more data per year than the average home', Media Release, 5 April 2017, available at: http://www.nbnco.com.au/corporate-information/media-centre/media-releases/nbn-connected-Aussies-gobble-up-23-per-cent-more-data-per-year-than-the-average-home.html.

[40]      See for example, Mr Andrew Russell, Submission 148, p. 2, Mr Andre Biganovsky, Business Technology Adviser, Plastyk Studios, Proof Committee Hansard, 27 June 2017, pp. 16–17, State Library of Queensland, answers to questions on notice, 6 April 2017, (received on 6 and 27 April 2017).

[41]      Queensland Government, Submission 21, p. 15.

[42]      Mr Bruce Bebbington, Submission 151, pp. 8–9.

[43]      Ms Louise Denoon, Executive Director, Regional Access and Public Libraries, State Library of Queensland, Committee Hansard, 6 April 2017, p. 3.

[44]      Adapted from: nbn, Full year results 2017, p. 10.

[45]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 45.

[46]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 47.

[47]      The Telecommunications infrastructure in new developments policy (effective from 1 March 2015) sets out the Australian Government's revised policy on the provision of telecommunications infrastructure in new developments. The policy's fundamental objective is to increase efficiency and broaden choice in the provision of telecommunications in these areas by encouraging fair competition and ensuring some recovery of costs up front.

[48]      nbn, Corporate Plan 2017, August 2016, p. 49.

[49]      nbn, Corporate Plan 2017, p. 40.

[50]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 53; See also: nbn, answer to questions on notice, 1 August 2017 (received 28 August 2017), Question No. 6, pp. 1–8 for a list of areas likely to be served with FTTC.

[51]      nbn, Corporate Plan 2018-2021, p. 44

[52]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 77.

[53]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, pp. 60–61.

[54]      ACT Government, Submission 5, p. 2.

[55]      ACT Government, Submission 5, p. 2.

[56]      ACT Government, Submission 5, p. 3.

[57]      Miss Lara Kirkwood, Vice President, Community of Aubin Grove, Proof Committee Hansard, 17 July 2017, p. 21.

[58]      Miss Lara Kirkwood, Vice President, Community of Aubin Grove, Proof Committee Hansard, 17 July 2017, p. 24.

[59]      State Library of Queensland, Submission 6, p. 2.

[60]      See for example: Mr Darren Alexander, AuTech, Proof Committee Hansard, 25 July 2017, p. 42.

[61]      Mr Andre Biganovsky, Plastyk Studios, Proof Committee Hansard, 27 June 2017, p. 24.

[62]      Western Australian Government, Submission 180, p. 4.

[63]      Mr Wayne Carter, Member, Morley Internet Action Group, Proof Committee Hansard, 17 July 2017, pp. 26–27.

[64]      Statement of Expectations, 24 August 2016, p. 1.

[65]      A DSLAM is a network device, usually at a telephone company central office, that receives signals from multiple customer Digital Subscriber Line (DSL) connections and puts the signals on a high-speed backbone line using multiplexing techniques.

[66]      VDSL is a form of broadband internet that runs over existing copper phone lines.

[67]      Dr Paul Brooks, Vice Chair, Internet Australia, Proof Committee Hansard, 1 August 2017, p. 21.

[68]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 42.

[69]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 52.

[70]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 52.

[71]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 52.

[72]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, p. 29.

[73]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 57.

[74]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 57.

[75]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 58.

[76]      Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 1. The committee draws on comparisons with the New Zealand model in relation to specific aspects of the customer experience in Chapter 3.

[77]      Ms Rosalie Nelson, Head of Insights, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 2.

[78]      Associate Professor Mark Gregory, Committee Hansard, 19 April 2017, p. 15.

[79]      See, for example: City of Adelaide, Submission 179, p. 4; ACT Government, Submission 5, p. 1.

[80]      ACT Government, Submission 5, p. 1.

[81]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 34.

[82]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 34.

Chapter 3 - Overview of the NBN Customer Experience

[1]        Department of Communications and the Arts, answers to questions on notice, 23 June 2017 (received 28 July 2017), question no. 9, p. 1.

[2]        Australian Communications Consumer Action Network (ACCAN), Submission 22, p. 4.

[3]        Ms Mary Balzary, First Assistant Secretary, Infrastructure and Consumer Division, Department of Communications and the Arts, Senate Environment and Communications Committee Estimates Transcript, 24 May 2017, p. 13.

[4]        Telecommunications Industry Ombudsman, Submission 115, p. 10.

[5]        Telecommunications Industry Ombudsman, Submission 115, p. 11.

[6]        Source: Telecommunications Industry Ombudsman, Submission 115, p. 11.

[7]        Better Internet for Regional, Rural and Remote Australia, Submission 101, p. 28.

[8]        ACCAN, Submission 22, p. 10.

[9]        ACCAN, Submission 22, p. 10.

[10]      Queensland Government, Submission 12, p. 7.

[11]      Ms Teresa Corbin, CEO, ACCAN, Committee Hansard, 19 April 2017, p. 5.

[12]      Ms Jo Shannon, Secretariat, Rural Councils Victoria, Committee Hansard, 20 April 2017, p. 48.

[13]      Ms Jo Shannon, Secretariat, Rural Councils Victoria, Committee Hansard, 20 April 2017, pp. 48-49.

[14]      Mr Andrew Connor, Spokesperson, Digital Tasmania, Proof Committee Hansard, 25 July 2017, p. 61.

[15]      Mr Matthew Leggett, Submission 99, p. 1.

[16]      Mr Matthew Leggett, Submission 99, p. 2.

[17]      Mr Matthew Leggett, Submission 99, p. 3; Mr Matthew Leggett, Committee Hansard, 20 April 2017, p. 59.

[18]      Mr Matthew Leggett, Submission 99, p. 3.

[19]      Mr Damian Ivereigh, Chief Executive Officer, Launtel, Proof Committee Hansard, 25 July 2017, pp. 13–14.

[20]      Service Class 0 (SC0) relates to premises due to receive a FTTP premises, while SC10 is the equivalent class for premises in FTTN/FTTB areas and Service Class 20 is the equivalent for premises in HFC areas.

[21]      Mr Mike Hendry, South West Independent National Broadband Network Adviser, Regional Development Australia-South West, Proof Committee Hansard, 17 July 2017, p. 39.

[22]      ACCAN, Submission 22, p. 7.

[23]      Mr Andrew Connor, Spokesperson, Digital Tasmania, Proof Committee Hansard, 25 July 2017, p. 59.

[24]      See, for example: Mr John Banks, Chief Executive Officer, Port Augusta City Council, Proof Committee Hansard, 26 June 2017, pp. 1-2; Mr Andrew Cottrill, Team Leader Economic Development Team, Albury City, Committee Hansard, 20 April 2017, pp. 11-12; Mr Mike Hendry, South West Independent National Broadband Network Adviser, Regional Development Australia-South West, Proof Committee Hansard, 17 July 2017, p. 39; Mr Brett Smith, CEO, Cradle Coast Authority, Proof Committee Hansard, 26 July 2017, p. 5.

[25]      Mr Kenneth Knight, Proof Committee Hansard, 2 August 2017, p. 18.

[26]      Mr Kenneth Knight, Proof Committee Hansard, 2 August 2017, p. 18.

[27]      Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Committee Estimates Transcript, 15 June 2017, p. 39.

[28]      Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Committee Estimates Transcript, 15 June 2017, p. 39.

[29]      Budget Estimates 2017-18 Answers to questions on notice, provided to the Senate Environment and Communications Legislation Committee, Question 274, available at http://www.aph.gov.au/Parliamentary_Business/Senate_Estimates/ecctte/estimates/bud1718/CommunicationsandtheArts/index.

[30]      Department of Communications and the Arts, answers to questions on notice, 1 August 2017 (received 16 August 2017), Question 13, p. 1.

[31]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 42.

[32]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 37.

[33]      Mr Michael Schuman, Chief Information Officer, Townsville City Council, Committee Hansard, 7 April 2017, p. 2.

[34]      Mr Keith Green, Manager, Arid Land Communications, Proof Committee Hansard, 26 June 2017, p. 41.

[35]      Mr John Banks, Chief Executive Officer, Port Augusta City Council, Proof Committee Hansard, 26 June 2017, p. 7.

[36]      Mrs Joanna Gibson, Communications Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 22.

[37]      Mr Kurt Rodgers, Network Strategy Manager and Ms Rosalie Nelson, Head of Insights, Chorus NZ, Proof Committee Hansard, 23 June 2017, pp. 3-4.

[38]      Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 4.

[39]      Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 7.

[40]      Associate Professor Mark Gregory, Committee Hansard, 19 April 2017, p. 15.

[41]      Associate Professor Mark Gregory, Committee Hansard, 19 April 2017, p. 15.

[42]      Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Transcript, 15 June 2017, p. 25.

[43]      Department of Communications and the Arts, 'Migration Assurance Framework', https://www.communications.gov.au/have-your-say/migration-assurance-framework.

[44]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, pp. 33.

[45]      Department of Communications and the Arts, answers to questions on notice, 1 August 2017, (received 16 August 2017). Question 13, p. 1.

[46]      Telecommunications Industry Ombudsman, Submission 115, p. 10.

[47]      Telecommunications Industry Ombudsman, Submission 115, p. 10.

[48]      Source: Telecommunications Industry Ombudsman, Submission 115, p. 12.

[49]      Mr Neil Keele, Proof Committee Hansard, 2 August 2017, p. 9. For other examples, see: Ms Lee Longmire, Narrandera Shire Council, Committee Hansard, 20 April 2017, p. 25; Mr Barry Egan, Proof Committee Hansard, 2 August 2017, p. 14; Mr Damian Ivereigh, Chief Executive Officer, Launtel, Proof Committee Hansard, 25 July 2017, p. 10.

[50]      Figure 3.3 also available at: Mr Bill Morrow, 'Understanding the nbn network model', http://www.nbnco.com.au/blog/the-nbn-project/understanding-the-nbn-network-model.html.

[51]      Mr John Simon, Chief Customer Officer, nbn, Senate Environment and Communications Committee Estimates Transcript, 25 May 2017, p. 116.

[52]      Mr John Simon, Chief Customer Officer, nbn, Senate Environment and Communications Committee Estimates Transcript, 25 May 2017, p. 141.

[53]      Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Committee Estimates Transcript, 25 May 2017, p. 154.

[54]      Budget Estimates 2017-18 Answers to questions on notice, provided to the Senate Environment and Communications Legislation Committee, Question 213, available at http://www.aph.gov.au/Parliamentary_Business/Senate_Estimates/ecctte/estimates/bud1718/CommunicationsandtheArts/index. nbn noted that these speed distributions are as at 18 June 2017, based on all active FTTN services where data had been successfully collected.

[55]      Budget Estimates 2017-18 Answers to questions on notice, provided to the Senate Environment and Communications Legislation Committee, Question 213.

[56]      Patrick Hatch, 'ACCC expects to take NBN providers to court over slow broadband', The Canberra Times, 1 June 2017, http://www.canberratimes.com.au/business/consumer-affairs/accc-expects-to-take-nbn-providers-to-court-over-slow-broadband-20170531-gwh99j.html.

[57]      Mr John Simon, Chief Customer Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Transcript, 25 May 2017, p. 154.

[58]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 41.

[59]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 56.

[60]      Mr John Simon, Chief Customer Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Transcript, 25 May 2017, p. 117.

[61]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 63.

[62]      See, for example: Mr Greg Williams, Business Development Manager, Regional Development Australia Far North, Proof Committee Hansard, 26 June 2017, p. 30.

[63]      Mr Casey Farrell, Proof Committee Hansard, 24 July 2017, p. 30.

[64]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, pp. 62 and 64.

[65]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 62.

[66]      Dr Craig Watkins, answers to question on notice, 19 April 2017 (received 24 May 2017), p. 2.

[67]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 13.

[68]      Mr Robert Smallwood, Digital Economy Strategy Manager, Mid West Development Commission, Proof Committee Hansard, 17 July 2017, p. 33.

[69]      Mr Andrew Cann, Chief Technology Officer, Office of the Government Chief Information Officer, Proof Committee Hansard, 17 July 2017, p. 46. See also: Councillor Donald Thwaites, Mayor, Kentish Council, Proof Committee Hansard, 25 July 2017, p. 20.

[70]      Mr Andrew Cann, Chief Technology Officer, Office of the Government Chief Information Officer, Proof Committee Hansard, 17 July 2017, p. 53.

[71]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 13.

[72]      Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 35.

[73]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 34.

[74]      Mr Rob Van Der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 26.

[75]      Telecommunications Industry Ombudsman, Submission 115, p. 1.

[76]      Source: Telecommunications Industry Ombudsman, Submission 115, p. 9.

[77]      Telecommunications Industry Ombudsman, Submission 115, p. 9.

[78]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 4.

[79]      Telecommunications Industry Ombudsman, Submission 115, p. 8.

[80]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 6.

[81]      Telecommunications Industry Ombudsman, Submission 115, p. 3.

[82]      Telecommunications Industry Ombudsman, Submission 115, p. 3.

[83]      Telecommunications Industry Ombudsman, 'About Us', https://www.tio.com.au/about-us.

[84]      Mrs Judith Charlton, Chief Executive Officer, Narrandera Shire Council, Committee Hansard, 20 April 2017, p. 25. See also: Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 35.

[85]      Ms Teresa Corbin, Chief Executive Officer, ACCAN, Committee Hansard, 19 April 2017, p. 6.

[86]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 13.

[87]      See, for example: Mr Barry Egan and Mr Gary Jackson, Proof Committee Hansard, 2 August 2017, p. 11.

[88]      See, for example: Mr Neil Keele, Proof Committee Hansard, 2 August 2017, p. 11.

[89]      Mr Kenneth Knight, Proof Committee Hansard, 2 August 2017, p. 18.

[90]      Mr Laurie O'Brien and Mr Mark Beatson, Proof Committee Hansard, 2 August 2017, pp. 18 and 26.

[91]      Mr Mark Beatson, Proof Committee Hansard, 2 August 2017, p. 20.

[92]      Mr Laurie O'Brien, Proof Committee Hansard, 2 August 2017, p. 21.

[93]      Mrs Belinda Mabbott, Proof Committee Hansard, 2 August 2017, p. 29.

[94]      Mrs Belinda Mabbott, Proof Committee Hansard, 2 August 2017, p. 32.

Chapter 4 - Sky Muster

[1]        nbn, The new nbn Sky Muster service Fact Sheet, 2016.

[2]        Department of Communications and the Arts, answers to questions on notice, (received 6 February 2017), p. 11.

[3]        The NSS provided satellite services for households and business during the period after the ISS had reached its capacity and before the Sky Muster service was operational.

[4]        Source: nbn, Third Quarter Results 2017 and Full year results 2017.

[5]        Source: nbn, nbn Weekly Progress Report as of 31 August 2017.

[6]        Mr Michael Hendry, South West Independent National Broadband Network Adviser, Regional Development Australia – South West, Proof Committee Hansard, 17 July 2017, p. 42.

[7]        Mrs Rachel Hay, Data Analyst, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 36.

[8]        nbn, Choose a provider, http://www.nbnco.com.au/connect-home-or-business/check-your-address/choose-a-provider-sky-muster.html.

[9]        nbn, User Guide Sky Muster service, 2016, p. 4

[10]      Source: nbn, User Guide Sky Muster service, 2016.

[11]      nbn, User Guide Sky Muster service, 2016, p. 4

[12]      See for example, Mrs Joanna Gibson, Communications Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 17.

[13]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 17.

[14]      See, for example, Mr Rob van der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 32, Ms Jo Shannon, Secretariat, Rural Councils Victoria, Committee Hansard, 20 April 2017, p. 48,

[15]      Ms Susan Parsons, Senior Engagement Officer, Mareeba Shire Council, Committee Hansard, 7 April 2017, p. 15.

[16]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 20.

[17]      Mrs Joanna Gibson, Communications Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, pp. 17-18.

[18]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 19. There were a total of 989 responses to the survey. See: Better Internet for Rural, Regional and Remote Australia, Sky Muster Survey Results, 2017, p. 4.

[19]      Better Internet for Rural, Regional and Remote Australia, Submission 101, pp. 17–21, Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 31.

[20]      Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 37.

[21]      Dr Greg Leach, Senior Policy Adviser, AgForce Queensland, Committee Hansard, 6 April 2017, p. 27.

[22]      See, for example, Mr Robert Paton, Submission 71, p. 1, Mr Martin Nichols, Submission 75, p. 1,

[23]      Northern Territory Government, Submission 2, p. 1. See also, Queensland Government, Submission 21, p. 30.

[24]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 44.

[25]      Mr Rob van der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 24.

[26]      Adapted from, nbn, Full year results 2017, p. 10.

[27]      nbn, Fair Use Policy, Wholesale Broadband Agreement, 2016.

[28]      nbn, The new nbn Sky Muster service Fact Sheet, 2016, p. 2.

[29]      nbn, Fair Use Policy, Wholesale Broadband Agreement, 2016, p. 6.

[30]      Ms Jo Shannon, Secretariat, Rural Councils Victoria, Committee Hansard, 20 April 2017, p. 49.

[31]      See for example, NSW Farmers' Association, Submission 104, p. 9.

[32]      Regional, Rural and Remote Communications Coalition, Submission 44, p. 3.

[33]      See for example, ACCAN, Submission 22, p. 15; Regional, Rural and Remote Communications Coalition, Submission 44, p. 3; Grain Growers Limited, Submission 82, p.3; Cotton Australia, Submission 46, p. 1.

[34]      Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 31.

[35]      Mrs Rachel Hay, Data Analyst, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 37.

[36]      Ms Teresa Corbin, Chief Executive Officer, Australian Communications Consumer Action Network, Committee Hansard, 19 April 2017, p. 8.

[37]      See for example, Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 32.

[38]      See for example, Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 37.

[39]      Ms Lee Longmire, Community Member, Committee Hansard, 20 April 2017, p. 28.

[40]      Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia Committee Hansard, 7 April 2017, p. 35.

[41]      Dr Greg Leach, Senior Policy Adviser, AgForce Queensland, Committee Hansard, 6 April 2017, p. 25.

[42]      Mr Peter Johnson, Manager, Information, Communications and Technology, Western Australian Local Government Association, Proof Committee Hansard, 17 July 2017, p. 2.

[43]      Mrs Joanna Gibson, Communications Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 18.

[44]      Ms Lee Longmire, Community Member, Committee Hansard, 20 April 2017, p. 25. See also, Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 13, who highlighted challenges with establishing fixed wireless connections.

[45]      West Wimmera Shire Council, Submission 165 and Proof Committee Hansard, 27 June 2017, pp. 60-67.

[46]      Councillor Bruce Meyer, Mayor, West Wimmera Shire Council, Proof Committee Hansard, 27 June 2017, p. 62.

[47]      Mr Robert Smallwood, Digital Economy Strategy Manager, Mid West Development Commission, Proof Committee Hansard, 17 July 2017, p. 34.

[48]      Mr Rob van der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 31.

[49]      See for example, Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 35.

[50]      See for example, Mr Daniel Featherstone, General Manager, Indigenous Remote Communications Association, and Director, Broadband for the Bush Alliance, Proof Committee Hansard, 17 July 2017, p. 12,

[51]      Mr Rob van der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 24.

[52]      Mr Tony Bundrock, Chief Executive Officer, Activ8me, Committee Hansard, 19 April 2017, p. 24.

[53]      Mr Rob van der End, Chief Executive Officer, Clear Networks, Committee Hansard, 19 April 2017, p. 30.

[54]      Ms Cherie Gerlach, Manager, Media and Communications, Port Augusta City Council, Committee Hansard, 26 June 2017, p. 6.

[55]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 9.

[56]      Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 6 April 2017, p. 34.

[57]      nbn, 'nbn increases peak downloads by up to 50% and doubles the maximum plan limits on Sky Muster satellite service', Media Release, 27 June 2017.

[58]      Senator the Hon. Fiona Nash, Minister for Regional Communications, 'Sky Muster retailers will pass on data; customers will pay very little extra', Media Release, 13 July 2017.

[59]      Mr Peter Girvan, Asia Pacific Vice President, ViaSat, Proof Committee Hansard, 1 August 2017, p. 3.

[60]      See for example, Dr Nicole Spurrier, Proof Committee Hansard, 27 June 2017, p. 32.

[61]      Regional, Rural and Remote Communications Coalition, Submission 44, p. 3.

[62]      Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 34.

[63]      Mrs Judith Charlton, Chief Executive Officer, Narranderra Shire Council, Committee Hansard, 20 April 2017, p. 30.

[64]      Ms Lee Longmire, Community Member, Narranderra Shire Council, Committee Hansard, 20 April 2017, p. 31.

[65]      Mr John Simon, Chief Customer Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Hansard, 25 May 2017, p. 126.

[66]      South Australian Government, Submission 102, p. 4.

[67]      See for example, NSW Farmers' Association, Submission 104, p. 12.

[68]      Professor Reginald Coutts, Managing Director, Coutts Communications, Proof Committee Hansard, 27 June 2017, p. 9.

[69]      Professor Reginald Coutts, Managing Director, Coutts Communications, Proof Committee Hansard, 27 June 2017, p. 11.

[70]      Ms Lee Longmire, Community Member, Narranderra Shire Council, Committee Hansard, 20 April 2017, p. 25.

[71]      Australian Medical Association, Submission 3, p. 2.

[72]      Mr Peter Girvan, Asia Pacific Vice President, ViaSat, Proof Committee Hansard, 1 August 2017, p. 2.

[73]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 66.

[74]      Associate Professor Mark Gregory, Committee Hansard, 19 April 2017, p. 17.

[75]      Mr Peter Girvan, Asia Pacific Vice President, ViaSat, Proof Committee Hansard, 1 August 2017, p. 1.

[76]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 47.

Chapter 5 - Improving the NBN Customer Experience

[1]        Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, pp. 51–52.

[2]        Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 40.

[3]        Ms Mary Balzary, First Assistant Secretary, Infrastructure and Consumer Division, Department of Communications and the Arts, Senate Environment and Communications Committee Estimates Transcript, 24 May 2017, p. 13.

[4]        Regional, Rural and Remote Communications Coalition, Submission 44, p. 2.

[5]        ACCAN, Submission 22, p. 9.

[6]        ACCAN, Submission 22, p. 9.

[7]        Ms Rachel Thomas, Policy Officer, ACCAN, Committee Hansard, 19 April 2017, p. 3.

[8]        See: The Australian Communications and Media Authority (ACMA), 'About the Customer Service Guarantee', http://www.acma.gov.au/Industry/Telco/Carriers-and-service-providers/Obligations/about-the-customer-service-guarantee-carriers-service-providers-acma.

[9]        Queensland Government, Submission 21, p. 8. See also: ACCAN, Submission 22, p. 9; Regional, Rural and Remote Communications Coalition, Submission 44, p. 1; National Farmers Federation, Submission 45, p. 3; Cotton Australia, Submission 46, pp. 1–2.

[10]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 5.

[11]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Senate Environment and Communications Legislation Committee Estimates Hansard, 24 May 2017, pp. 15–16.

[12]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Senate Environment and Communications Legislation Committee Estimates Hansard, 24 May 2017, p. 16.

[13]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 22.

[14]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 13.

[15]      Telecommunications Industry Ombudsman, answers to questions on notice, 24 March 2017, (received 1 May 2017), p. 5.

[16]      Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 38.

[17]      Ms Jennifer McNeill, General Manager Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 12.

[18]      Telecommunications Industry Ombudsman, Submission 115, p. 6.

[19]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 1.

[20]      See, for example: Ms Kathie Heyman, Business Manager, Albury Northside Chamber of Commerce, Committee Hansard, 20 April 2017, p. 14.

[21]      Mrs Kylie Stretton, Co-Founder, Better Internet for Rural, Regional and Remote Australia, Committee Hansard, 7 April 2017, p. 32.

[22]      The ACMA's submission to the Independent review of the Telecommunications Industry Ombudsman, June 2017, p. 2, available at https://www.tio.com.au/about-us/independent-review.

[23]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, pp. 47–48.

[24]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 48.

[25]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 49.

[26]      Telecommunications Industry Ombudsman, 'Independent Review', https://www.tio.com.au/about-us/independent-review.

[27]      Telecommunications Industry Ombudsman, Telecommunications Industry Ombudsman Independent Review Issues Paper, May 2017, pp. 1–2.

[28]      Telecommunications Industry Ombudsman, 'Independent Review', https://www.tio.com.au/about-us/independent-review.

[29]      Telecommunications Industry Ombudsman, 'Terms of Reference Change', 23 August 2017, https://www.tio.com.au/publications/news/terms-of-reference-change.

[30]      Telecommunications Industry Ombudsman, Proposed changes to the Telecommunications Industry Ombudsman's Terms of Reference Consultation Paper, p. 3.

[31]      Telecommunications Industry Ombudsman, Proposed changes to the Telecommunications Industry Ombudsman's Terms of Reference Consultation Paper, p. 3.

[32]      The current provisions of the TCP Code state that an RSP must advise the customer of the availability of the TIO scheme: if its expects the customer's complaint will take more than 25 working days to resolve; if the customer is unhappy with the internal prioritisation and escalation processes already used by the RSP in relation to the complaint; or if the customer specifically tells the supplier that they are dissatisfied with the progress or resolution of a complaint or asks about their options to pursue a complaint further . See section 8.2.1 of the TCP Code, available at http://www.acma.gov.au/Industry/Telco/Reconnecting-the-customer/TCP-code/the-tcp-code-telecommunications-consumer-protections-code-acma.

[33]      Australian Competition and Consumer Commission, Broadband Speed Claims: Consultation outcomes report, February 2017, p. 1.

[34]      Australian Competition and Consumer Commission, Broadband Speed Claims: Consultation outcomes report, February 2017, p. 1.

[35]      Mr Sean Riordan, General Manager, Industry Structure and Compliance, Australian Competition and Consumer Commission, Committee Hansard, 23 March 2017, pp. 35–36.

[36]      Mr Michael Cosgrave, Executive General Manager, Infrastructure Regulation Division, Australian Competition and Consumer Commission, Committee Hansard, 23 March 2017, p. 36.

[37]      Ms Clare O'Reilly, General Manager, Mobiles, Transmission and Consumer, Australian Competition and Consumer Commission, Committee Hansard, 24 March 2017, p. 33.

[38]      Ms Jennifer McNeill, General Manager Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 10.

[39]      Ms Jennifer McNeill, General Manager Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 10.

[40]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 52.

[41]      ACCC, Broadband Speed Claims Industry Guidance, August 2017, p. 1.

[42]      ACCC, Broadband Speed Claims Industry Guidance, August 2017, p. 1.

[43]      ACCC, Broadband Speed Claims Industry Guidance, August 2017, p. 17.

[44]      ACCAN, Submission 22, pp. 10-11. The ACMA determination is the Telecommunications (Battery Power and Informed Decisions) Service Provider Determination 2014, available at https://www.legislation.gov.au/Details/F2014L01097.

[45]      ACCAN, Submission 22, p. 11.

[46]      Senator the Hon. Mitch Fifield, Minister for Communications, 'ACCC to monitor broadband performance', Media Release, 7 April 2017.

[47]      Senator the Hon. Mitch Fifield, Minister for Communications, 'ACCC to monitor broadband performance', Media Release, 7 April 2017.

[48]      Mr Sean Riordan, Executive General Manager, Competition Enforcement, ACCC, Committee Hansard, 19 April 2017, p. 55.

[49]      Mr Sean Riordan, Executive General Manager, Competition Enforcement, ACCC, Committee Hansard, 19 April 2017, p. 55.

[50]      Mr Sean Riordan, Executive General Manager, Competition Enforcement, ACCC, Committee Hansard, 19 April 2017, p. 53.

[51]      Mr Michael Cosgrave, Executive General Manager, Infrastructure Regulation Division, ACCC, Committee Hansard, 19 April 2017, p. 53.

[52]      Mr Sean Riordan, Executive General Manager, Competition Enforcement, ACCC, Committee Hansard, 19 April 2017, p. 53.

[53]      Mr Sean Riordan, Executive General Manager, Competition Enforcement, ACCC, Committee Hansard, 19 April 2017, p. 53.

[54]      See: ACCC website, Broadband performance monitoring and reporting program: Request for Tender published on Austender, 30 May 2017, available at: https://www.accc.gov.au/regulated-infrastructure/communications/monitoring-reporting/broadband-performance-monitoring-reporting-program/request-for-tender-published-on-austender.

[55]      ACCC, 'ACCC calls on Australians to sign up for broadband speed testing', Media Release, 16 June 2017, available at: https://www.accc.gov.au/media-release/accc-calls-on-australians-to-sign-up-for-broadband-speed-testing. 

[56]      ACCAN, Submission 22, pp. 12-13; Ms Teresa Corbin, Chief Executive Officer, ACCAN, Committee Hansard, 19 April 2017, p. 3.

[57]      Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 35.

[58]      ACCAN, Submission 22, p. 18.

[59]      Mr John Stanton, CEO, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 33. The Communication Alliance's broadband education package is available at: http://www.commsalliance.com.au/BEP.

[60]      For example: 'What affects the quality of my broadband?' ACCAN, tabled by ACCAN at a Public hearing in Melbourne on 19 April 2017.

[61]      nbn, 'Ready, set, connect: how to get up to speed on the nbn network', http://www.nbnco.com.au/corporate-information/media-centre/media-releases/ready-set-connect.html.

[62]      nbn, nbn's guide to Australia's new broadband, available at http://www.nbnco.com.au/.

[63]      Ms Teresa Corbin, Chief Executive Officer, ACCAN, Committee Hansard, 19 April 2017, p. 3.

[64]      ACCAN, Submission 22, p. 18.

[65]      Mr Michael Hendry, South West Independent National Broadband Network Adviser, Regional Development Australia-South West, Proof Committee Hansard, 17 July 2017, p. 39.

[66]      Mr Michael Hendry, South West Independent National Broadband Network Adviser, Regional Development Australia-South West, Proof Committee Hansard, 17 July 2017, p. 39.

[67]      Mr Damien Ivereigh, Chief Executive Officer, Launtel, Proof Committee Hansard, 25 July 2017, pp 13–14.

[68]      Mr Rodney Greene, Director, Community and Economic Development, Burnie City Council, and Chair, Tas Communications, Proof Committee Hansard, 26 July 2017, p. 27.

[69]      Mr David Abrahams, President, Central Coast Start IT, Proof Committee Hansard, 2 August 2017, p. 23.

Chapter 6 - Data collection about customer satisfaction and network performance

[1]        See, for example: Mr John Stanton, Chief Executive Officer, Communications Alliance, Proof Committee Hansard, 23 June 2017, p. 34; Regional Development Australia Midwest Gascoyne, Submission 25, p. 1.

[2]        Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Transcript, 25 May 2017, p. 56.

[3]        Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Transcript, 25 May 2017, p. 56.

[4]        Mr Bill Morrow, Chief Executive Officer and Mr Stephen Rue, Chief Financial Officer, nbn, Proof Committee Hansard, 1 August, p. 60.

[5]        Mr Bill Morrow, Chief Executive Officer nbn, Proof Committee Hansard, 1 August, p. 60.

[6]        ACCAN, Submission 22, p. 13.

[7]        Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 49.

[8]        Department of Communications and the Arts, answers to questions on notice, 23 June 2017 (received 28 July 2017), Question no. 1, p. 1.

[9]        Department of Communications and the Arts, answers to questions on notice, 23 June 2017 (received 28 July 2017), Question no. 1, pp. 1–2.

[10]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 59.

[11]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 50.

[12]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, p. 32.

[13]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 49.

[14]      Mr Andrew Madsen, Assistant Secretary, Broadband Implementation Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 50.

[15]      Telecommunications Industry Ombudsman, Submission 115, p. 10.

[16]      Telecommunications Industry Ombudsman, Submission 115, p. 4.

[17]      Telecommunications Industry Ombudsman, Submission 115, p. 4.

[18]      Ms Teresa Corbin, Chief Executive Officer, ACCAN, Committee Hansard, 19 April 2017, p. 6.

[19]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 5.

[20]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 5.

[21]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 9.

[22]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 11.

[23]      Telecommunications Industry Ombudsman, answers to questions on notice, 24 March 2017 (received 1 May 2017), p. 1.

[24]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 64.

[25]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 64.

[26]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Proof Committee Hansard, 1 August 2017, p. 23.

[27]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 7.

[28]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 7.

[29]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, pp. 3 and 16.

[30]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 16.

[31]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 16

[32]      Telecommunications Industry Ombudsman, Submission 115, p. 7.

[33]      Ms Jennifer McNeill, General Manager Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 11.

[34]      Ms Kathleen Silleri, Assistant Secretary, Consumer Safeguards Branch, Department of Communications and the Arts, Proof Committee Hansard, 23 June 2017, p. 64.

[35]      Ms Jennifer McNeill, General Manager Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 11.

[36]      Ms Judi Jones, Ombudsman, Telecommunications Industry Ombudsman, Committee Hansard, 24 March 2017, p. 6.

[37]      Telecommunications Industry Ombudsman, additional answers to questions on notice, 24 March 2017 (received 1 May 2017), Question no. 20, p. 6.

[38]      Telecommunications Industry Ombudsman, Submission 115, p. 12.

[39]      Telecommunications Industry Ombudsman, Submission 115, p. 12.

[40]      The ACMA, Migrating to the NBN—The experience of Australian consumers, December 2016, p. 2.

[41]      The ACMA, Migrating to the NBN—The experience of Australian consumers, December 2016, p. 2.

[42]      Ms Jennifer McNeill, General Manager, Content Consumer and Citizen Division, Australian Communications and Media Authority, Proof Committee Hansard, 1 August 2017, p. 9.

[43]      Department of Communications and the Arts, Answers to questions on notice from a public hearing on 1 August 2017, (question number 11).

Chapter 7 - Industry, market and regulatory characteristics of the NBN rollout

[1]        See: nbn, Annual Report 2015-16, p. 149.

[2]        See, for example: Regional Development Australia Midwest Gascoyne, Submission 25, p. 2; Mr Peter Uzelac, Committee Hansard, 6 April 2017, p. 14; and Mr Keith Green, Arid Land Communications, Proof Committee Hansard, 26 June 2017, pp. 41-46.

[3]        Regional Development Australia Midwest Gascoyne, Submission 25, p. 2.

[4]        Mr Leif Karlsson, Committee Hansard, 6 April 2017, pp. 12-13.

[5]        Correspondence from Mr Nicholas Yates, Chief Executive Officer of BSA, to the Chair of the Joint Standing Committee on the NBN, dated 26 May 2017.

[6]        Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Hansard , 25 May 2017, p. 123.

[7]        Mr Bill Morrow, Chief Executive Officer, nbn, Senate Environment and Communications Legislation Committee Estimates Hansard, 25 May 2017, p. 124.

[8]        Mr Keith Green, Manager, Arid Land Communications, Proof Committee Hansard, 26 June 2017, p. 41.

[9]        Mr Michael Schuman, Chief Information Officer, Townsville City Council, Committee Hansard, 7 April 2017, p. 2. See also:  Regional Development Australia Midwest Gascoyne, Submission 25, p. 2.

[10]      Ms Debbie Hart, Committee Hansard, 6 April 2017, p. 11.

[11]      Ms Debbie Hart, Committee Hansard, 6 April 2017, p. 11.

[12]      Ms Debbie Hart, Committee Hansard, 6 April 2017, p. 11.

[13]      Mr Keith Green, Arid Land Communications, Proof Committee Hansard, 26 June 2017, p. 44.

[14]      Australian Communications and Media Authority, answers to questions on notice, 1 August 2017 (received 23 August 2017), Question no. 11, p. 1.

[15]      Australian Communications and Media Authority, answers to questions on notice, 1 August 2017 (received 28 August 2017), Question No. 2, p. 1.

[16]      Australian Communications and Media Authority, answers to questions on notice, 1 August 2017 (received 28 August 2017), Question No. 2, p. 2.

[17]      Australian Communications and Media Authority, answers to questions on notice, 1 August 2017 (received 28 August 2017), Question No. 11, p.2.

[18]      Ms Rosalie Nelson, Head of Insights, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 8.

[19]      Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 8.

[20]      nbn, Corporate Plan 2017, p. 7.

[21]      nbn, Our pricing approach, http://www.nbnco.com.au/sell-nbn-services/products-services-pricing/our-pricing-approach.html.

[22]      Mr Bill Morrow, Chief Executive Officer of nbn, Why are data speeds sometimes lower than what consumers were expecting? Is nbn to blame with its infamous CVC charge?, Position Paper, 1 August 2017, p. 2.

[23]      Mr Bill Morrow, Chief Executive Officer of nbn, Why are data speeds sometimes lower than what consumers were expecting? Is nbn to blame with its infamous CVC charge?, Position Paper, 1 August 2017, p. 2.

[24]      Mr Michael Cosgrave, Executive General Manager, Infrastructure Regulation Division, Australian Competition and Consumer Commission, Committee Hansard, 19 April 2017, p. 58.

[25]      Australian Competition and Consumer Commission, answers to questions on notice, 24 March 2017, (received 9 June 2017), p. 3.

[26]      Australian Competition and Consumer Commission, answers to questions on notice, 24 March 2017, (received 9 June 2017), pp. 3–4.

[27]      Mr Bill Morrow, Chief Executive Officer of nbn, Why are data speeds sometimes lower than what consumers were expecting? Is nbn to blame with its infamous CVC charge?, Position Paper, 1 August 2017, p. 2.

[28]      Mr Bill Morrow, Chief Executive Officer of nbn, Why are data speeds sometimes lower than what consumers were expecting? Is nbn to blame with its infamous CVC charge?, Position Paper, 1 August 2017, p. 2.

[29]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 41.

[30]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 41.

[31]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 63.

[32]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 63.

[33]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 42.

[34]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 42.

[35]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 62.

[36]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 64.

[37]      Macquarie Telecom Group, Submission 10, p. 2.

[38]      Queensland Government, Submission 21, p. 9.

[39]      Mr Dan Lloyd, Chief Strategy Officer and Corporate Affairs Director, Vodafone Hutchison Australia, Proof Committee Hansard, 1 August 2017, p. 1.

[40]      Mr Dan Lloyd, Chief Strategy Officer and Corporate Affairs Director, Vodafone Hutchison Australia, Proof Committee Hansard, 1 August 2017, p. 4.

[41]      Mr Dan Lloyd, Chief Strategy Officer and Corporate Affairs Director, Vodafone Hutchison Australia, Proof Committee Hansard, 1 August 2017, p. 4, See also Mr Kurt Rodgers, Network Strategy Manager, Chorus NZ, Proof Committee Hansard, 23 June 2017, p. 8 who explained that NZ telecommunications carriers decided that the AVC-CVC pricing model was overcomplicated and would create barriers to drive bandwith usage.

[42]      nbn, 'New CVC pricing model to drive enhanced broadband service', Media Release, 17 February 2017, available at: http://www.nbnco.com.au/corporate-information/media-centre/media-releases/New-CVC-pricing-model-to-drive-enhanced-broadband-service.html.

[43]      nbn, 'nbn's new CVC pricing model set to help improve consumer experience', Blog post, 5 July 2017, http://www.nbnco.com.au/blog/the-nbn-project/nbns-new-cvc-pricing-model.html. 

[44]      nbn, ' Discounting model set to help improve consumer experience', Media Release, 1 June 2017, available at: http://www.nbnco.com.au/corporate-information/media-centre/media-releases/nbn-launches-new-cvc-pricing-model.html.

[45]      Mr Bill Morrow, Chief Executive Officer of nbn, Why are data speeds sometimes lower than what consumers were expecting? Is nbn to blame with its infamous CVC charge?, Position Paper, 1 August 2017, p. 2.

[46]      nbn, 'nbn's new CVC pricing model set to help improve consumer experience', Blog post, 5 July 2017.

[47]      Ms Caroline Lovell, Chief Regulatory Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 51. The committee notes that the ACCC is currently considering a variation to the SAU from nbn. This variation is not related to the CVC charge and the ACCC review process is ongoing.

[48]      Vodafone Hutchison Australia, Submission 47, pp. 3-4.

[49]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 42.

[50]      nbn, Corporate Plan 2017, p. 54.

[51]      Mr Bill Morrow, Chief Executive Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 46.

Chapter 8 - Opportunities for the NBN to provide economic and social benefits

[1]        nbn, Annual Report 2015-16, p. 9.

[2]        Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 23. See also: National Farmers' Federation, Submission 45, p. 1, which set out a projection for Australian agricultural to become a $100 billion industry by 2030.

[3]        NSW Farmers' Association, Submission 104, p. 4.

[4]        Cotton Australia, Submission 46, p. 2.

[5]        See, for example: Queensland Government, Submission 21, p. 32; and GrainGrowers, Submission 82, p. 2.

[6]        Professor Ian Atkinson, Committee Hansard, 7 April 2017, p. 18.

[7]        Professor Ian Atkinson, Committee Hansard, 7 April 2017, p. 18.

[8]        Professor Ian Atkinson, Committee Hansard, 7 April 2017, p. 20.

[9]        Cotton Australia, Submission 46, p. 2. See also: Mr Alex Green, Chief Executive Officer, Mansfield Shire Council, Committee Hansard, 20 April 2017, p. 34.

[10]      Mr Andrew Cottrill, Team Leader, Economic Development Team, Albury City Council, Committee Hansard, 20 April 2017, p. 7. See also: Mrs Lynette Craigie, President, Western Australian Local Government Association, Proof Committee Hansard, 17 July 2017, p. 2.

[11]      Ms Robyn Downham, Advocate, Spencer community, Proof Committee Hansard, 2 August 2017, pp 49-50.

[12]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, p. 17. iAuditor allows workers to conduct inspections and assessments to manage safety and quality in their workplaces. The app is used by 7,000 companies in 80 different countries. Customers use the products to do things such as inspect the London City Airport each day; inspect Starbucks stores across the world for quality, safety and condition the Royal Flying Doctor Service uses the app to inspect their aircrafts and equipment each day; researchers in Antarctica inspect the equipment they use; and as of February 2019 the products will be used on the International Space Station.

[13]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, p. 17.

[14]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, p. 17.

[15]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, p. 17.

[16]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, p. 19.

[17]      Mr Luke Anear, Chief Executive Officer, SafetyCulture, Committee Hansard, 7 April 2017, pp 25-26.

[18]      Mr Alan Williams, Chair and Chief Executive Officer, BlinkMobile, Proof Committee Hansard, 2 August 2017, p. 1.

[19]      Mr Alan Williams, Chair and Chief Executive Officer, BlinkMobile, Proof Committee Hansard, 2 August 2017, p. 6.

[20]      Mr Alan Williams, Chair and Chief Executive Officer, BlinkMobile, Proof Committee Hansard, 2 August 2017, pp 1 and 6. See also: Mr John Simpson, Submission 173, p. 1.

[21]      Mr Damien Ivereigh, Chief Executive Officer, Launtel, Proof Committee Hansard, 25 July 2017, p. 10.

[22]      Mr Damien Ivereigh, Chief Executive Officer, Launtel, Proof Committee Hansard, 25 July 2017, p. 10.

[23]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 32.

[24]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 37.

[25]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 37.

[26]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 35.

[27]      Dr Mohanraj Karunanithi, Group Leader, Australian e-Health Research Centre, Health and Biosecurity, Commonwealth Scientific and Industrial Research Organisation, Committee Hansard, 6 April 2017, p. 32. See also: Mr Alan Taylor, Submission 147, which describes the Flinders Telehealth in the Home (FTH trial) trial conducted in South Australia during 2013-14. The FTH trial involved clinical care delivered from the hospital to the participant via video conferencing and compared connections provided over the NBN with connections via mobile data services.

[28]      A Royal Flying Doctors Services' medical chest comprises over 100 commonly used medicines that are able to be prescribed by RFDS doctors over the phone. There are 3,500 locations with an RFDS medical chest, including property and station owners and post offices. See, Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, p. 10.

[29]      Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, pp 9-10.

[30]      See: Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, pp 10 and 14.

[31]      Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, p. 14.

[32]      Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, p. 13. See also: Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 35.

[33]      Mr Martin Laverty, Chief Executive Officer, Royal Flying Doctor Service, Proof Committee Hansard, 26 June 2017, p. 9.

[34]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 36.

[35]      Dr Mohanraj Karunanithi, Group Leader, Australian e-Health Research Centre, Health and Biosecurity, Commonwealth Scientific and Industrial Research Organisation, Committee Hansard, 6 April 2017, p. 32. See also: Mr Alan Taylor, Submission 147, which describes the Flinders Telehealth in the Home (FTH trial) trial conducted in South Australia during 2013-14. The FTH trial involved clinical care delivered from the hospital to the participant via video conferencing and compared connections provided over the NBN with connections via mobile data services.

[36]      Mr Alan Taylor, Submission 147, p. 5.

[37]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 34.

[38]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017.

[39]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, pp 39-40.

[40]      Professor Ian Atkinson, Committee Hansard, 7 April 2017, p. 18. See also: Professor Ian Atkinson, Committee Hansard, 7 April 2017, p. 21, describing another example of stroke patients being provided with ongoing monitoring and support via video, fitbits and other devices, once they have returned home after an initial intensive six month rehabilitation period in the Townsville hospital.

[41]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 35.

[42]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 38.

[43]      Dr Anthony Smith, Associate Professor and Deputy Director, Centre for Online Health, University of Queensland, Committee Hansard, 6 April 2017, p. 37.

[44]      See: Ms Louise Denoon, Executive Director, Regional Access and Public Libraries, State Library of Queensland, Committee Hansard, 6 April 2017, pp 1-2; Ms Teresa Corbin, Chief Executive Officer, Australian Communications Consumer Action Network, Committee Hansard, 19 April 2016, p. 12; State Library of Queensland, Submission 6, pp 1-2; and Queensland Government, Submission 21, p. 23. See also: Mr Daniel Featherstone, General Manager, Indigenous Remote Communications Association, and Director, Broadband for the Bush Alliance, Proof Committee Hansard, 17 July 2017, p. 9, who also noted the limitations in data collection of the Australian Digital Inclusion Index in terms of picking up the inclusion or exclusion of remote Indigenous people.

[45]      Queensland Government, Submission 21, p. 23. See also: Ms Louise Denoon, Executive Director, Regional Access and Public Libraries, State Library of Queensland, Committee Hansard, 6 April 2017, pp 1-2.

[46]      Mr Daniel Featherstone, General Manager, Indigenous Remote Communications Association, and Director, Broadband for the Bush Alliance, Proof Committee Hansard, 17 July 2017, p. 8. See also: Ms Teresa Corbin, Chief Executive Officer, Australian Communications Consumer Action Network, Committee Hansard, 19 April 2016, p. 2.

[47]      Northern Territory Government, Submission 2, p. 2.

[48]      Mr Daniel Featherstone, General Manager, Indigenous Remote Communications Association, and Director, Broadband for the Bush Alliance, Proof Committee Hansard, 17 July 2017, p. 8.

[49]      Mr Daniel Featherstone, General Manager, Indigenous Remote Communications Association, and Director, Broadband for the Bush Alliance, Proof Committee Hansard, 17 July 2017, p. 11.

[50]      Ms Louise Denoon, Executive Director, Regional Access and Public Libraries, State Library of Queensland, Committee Hansard, 6 April 2017, p. 3.

[51]      Mr David Soede, Director of ICT, Central Coast Grammar School and Educational Infrastructure Spokesperson, Managers of IT in Education, Proof Committee Hansard, 2 August 2017, p. 36.

[52]      Ms Susan Parsons, Senior Engagement Officer, Mareeba Shire Council, Committee Hansard, 7 April 2017, p. 14.

[53]      Professor Shane Dawson, Teaching Innovation Unit, University of South Australia, Proof Committee Hansard, 27 June 2017, p. 36.

[54]      Mr Chris Walpole, Pharmacist, QMU Pharmacy, Proof Committee Hansard, 26 July 2017, p. 39.  See also: Mr Warwick Hough, Director, Workplace Policy, General Practice and Legal Services Department, Australian Medical Association, Proof Committee Hansard, 23 June 2017, p. 27, discussing the same point in relation to the training and professional development of rural doctors.

[55]      Mrs Joanna Gibson, Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 17.

[56]      Mrs Joanna Gibson, Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 17.

[57]      Mrs Joanna Gibson, Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, pp 17-18.

[58]      Mrs Joanna Gibson, Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 19.

[59]      Mrs Joanna Gibson, Portfolio Leader, Federal Council, Isolated Children's Parents' Association of Australia, Proof Committee Hansard, 26 June 2017, p. 18. See also: Better Internet for Rural, Regional and Remote Australia, Submission 101, pp 51-52.

[60]      Better Internet for Rural, Regional and Remote Australia, Submission 101, p. 52.

[61]      Ms Lee Longmire, Community Member, Narrandera Shire Council, Committee Hansard, 20 April 2017, p. 23.

[62]      Ms Lee Longmire, Community Member, Narrandera Shire Council, Committee Hansard, 20 April 2017, p. 27.

[63]      Ms Lee Longmire, Community Member, Narrandera Shire Council, Committee Hansard, 20 April 2017, p. 26.

[64]      Arabella Zocher, Proof Committee Hansard, 2 August 2017, pp 55 and 56.

Chair's dissenting report

[1]        See: nbn Weekly Progress Report, available at http://www.nbnco.com.au/corporate-information/about-nbn-co/corporate-plan/weekly-progress-report.html.

[2]        nbn, Corporate Plan 2018-21, available at http://www.nbnco.com.au/content/dam/nbnco2/documents/Corporate-Plan-2018-2021.pdf.  

[3]        Senator the Hon. Mitch Fifield, Minister for Communications, Media Release, 'nbn Corporate Plan confirms record performance', 31 August 2017, available at http://www.mitchfifield.com/Media/MediaReleases/tabid/70/articleType/ArticleView/articleId/1430/Joint-Minister-for-Finance--nbn-Corporate-Plan-confirms-record-performance.aspx.

[4]        See http://iview.abc.net.au/support/hq.

[5]        Mr Stephen Rue, Chief Financial Officer, nbn, Proof Committee Hansard, 1 August 2017, p. 70.

[6]        Ovum, Satellite Broadband: A Global Comparison, April 2016, available at http://www.nbnco.com.au/content/dam/nbnco2/documents/Satellite%20Broadband%20-%20A%20Global%20Comparison%20-%20FINAL.pdf