Documents

Questions on notice and questions in writing

Commonwealth Bank of Australia

Australia and New Zealand Banking Group Limited

National Australia Bank

Westpac


Commonwealth Bank of Australia

Q No.
  Member  Broad Topic  Proof Hansard page and Hearing date or Written question  Response
1QON Thistlethwaite Bank staff performance measures

11, 35

04/10/2016

 (PDF 23KB)
2QON Thistlethwaite Incentives and natural disasters; and CBA responses to floods in Forbes

12, 35

04/10/2016

 (PDF 43KB)
3QON Kelly Loan interest rates

12-13

04/10/2016

 (PDF 21KB)
4QON Kelly Credit card late payments - cost to bank

15

04/10/2016

 (PDF 30KB)
5QON Conroy CommInsure claims - Peta Outzen case

15

04/10/2016

 (PDF 43KB)
6QON Conroy Financial hardship - Matthews case

16, 17

04/10/2016

 (PDF 65KB)
7QON Conroy Interest rates - community of Salt Ash

17, 18

04/10/2016

 (PDF 40KB)
8QON Bandt Wholesale funding guarantees - differential rate between big and small banks

28

04/10/2016

 (PDF 34KB)
9QON Hogan Aussie home loans to Commonwealth Bank

31

04/10/2016

 (PDF 48KB)
10QON Hogan Bank account switching processes

32

04/10/2016

 (PDF 27KB)
11QON Evans Market share in key customer sections

32

04/10/2016

 (PDF 35KB)
12QON Thistlethwaite Financial planners - sacked or reported to ASIC

34

04/10/2016

 (PDF 13KB)
13QW Coleman Risk management and compliance processes Written

(PDF 89KB)

Attachment 1 (PDF 1732KB)

Attachment 2 (PDF 455KB)
14QW Coleman Internal processes for disciplining senior executives Written

(PDF 40KB)

Attachment 1 (PDF 671KB)
15QW Bandt Financing Palm Oil companies Written

(PDF 52KB)

Attachment 1 (PDF 1221KB)

Attachment 2 (PDF 1141KB)
16QW Bandt Return on equity for products Written (PDF 170KB)
17QW Thistlethwaite Financial planners: Jamieson, Kent and Locksley Written (PDF 541KB)
18QW Thistlethwaite Funding ASIC Written (PDF 57KB)
19QW Thistlethwaite Credit card profitability Written (PDF 57KB)
20QW Thistlethwaite Financial hardship arrangements Written (PDF 116KB)
21QW Thistlethwaite Financial hardship arrangements Written (PDF 26KB)

22QW

 Thistlethwaite Financial hardship arrangements Written (PDF 27KB)
23QW Thistlethwaite Credit cards and debt consolidation Written (PDF 47KB)
24QW Thistlethwaite Credit cards Written (PDF 19KB)
25QW Thistlethwaite Business tax cuts Written (PDF 32KB)
26QW Thistlethwaite Banks staff performance measures and incentives Written (PDF 21KB)
27QW Thistlethwaite Accountability - code of conduct breaches Written (PDF 101KB)
28QW Thistlethwaite Responsible lending Written (PDF 85KB)
29QW Thistlethwaite Accountability - internal reporting processes Written (PDF 94KB)
30QW Kelly Small business loans Written (PDF 82KB)
31QW Kelly Large business loans Written (PDF 58KB)
32QW Kelly Credit cards - late payments Written (PDF 17KB)
33QW Kelly Credit cards - late payments Written (PDF 14KB)
34QW Kelly Credit cards - late payments Written (PDF 14KB)
35QW Kelly Credit cards - late payments Written (PDF 18KB)
36QW Kelly Credit cards - late payments Written (PDF 13KB)
37QW Kelly Credit cards - late payments Written (PDF 16KB)
38QW Kelly Credit cards - late payments Written (PDF 13KB)
39QW Kelly Credit cards - late payments Written (PDF 32KB)
40QW Kelly Credit cards - late payments Written (PDF 49KB)
41QW Kelly Credit cards - late payments Written (PDF 21KB)
42QW Coleman CommInsure Written

(PDF 32KB)

Attachment A (PDF 8005KB)
43QW Coleman Financial planning reviews Written

(PDF 36KB)

Attachment A (PDF 2644KB)
44QW Committee Financial planner: Zaicew Written (PDF 104KB)

  

Australia and New Zealand Banking Group Limited

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Coleman OnePath breaches - internal consequences

3, 4

05/10/2016

 (PDF 12KB)
2QON Coleman Incorrect fee charging - consequences for staff

4

05/10/2016

 (PDF 6KB)
3QON Thistlethwaite Financial planning matters

8

05/10/2016

 (PDF 9KB)
4QON Banks Bank culture and training

15-16

05/10/2016

 (PDF 5KB)
5QON Conroy Compensation to bank clients

17

05/10/2016

 (PDF 4KB)
6QON Conroy Timbercorp

18

05/10/2016

 (PDF 9KB)
7QON Conroy Return on equity - credit card profitability

19

05/10/2016

(PDF 7KB)

See answer to 29QW here:

(PDF 115KB)
8QON Keogh Financial hardship arrangements

26-27

05/10/2016

 (PDF 53KB)
9QON

Hogan

 Bank account switching processes

29

05/10/2016

 (PDF 260KB)
10QON Bandt Bank donations to political parties

30

05/10/2016

 (PDF 4KB)
11QON Bandt PNG government inquiry

34

05/10/2016

 (PDF 11KB)
12QON Evans Small business

37

05/10/2016

 (PDF 3KB)
13QON Evans Financial hardship arrangements

38

05/10/2016

 (PDF 10KB)
14QON Coleman Accountability - OnePath matters

40

05/10/2016

(PDF 41KB)

See answer to 1QON here:

(PDF 12KB)
15QON Hogan Farm management bonds and loan offset

29, 30

05/10/2016

 (PDF 4KB)
16QW Hogan Farm management bonds and loan offset Written (PDF 4KB)
17QW Hogan Bank account switching processes Written (PDF 215KB)
18QW Bandt AmBank fund matters Written (PDF 3KB)
19QW Bandt Bank employee secondments Written (PDF 4KB)
20QW Bandt AmBank fund matters Written (PDF 4KB)
21QW Bandt PNG government inquiry Written (PDF 62KB)

22QW

 Bandt Asia-Pacific matters Written (PDF 39KB)
23QW Bandt AmBank board Written (PDF 3KB)
24QW Bandt AmBank fund matters Written (PDF 305KB)
25QW Bandt AmBank fund matters Written (PDF 4KB)
26QW Bandt External AmBank investigation Written (PDF 4KB)
27QW Bandt Oil for Food Written (PDF 4KB)
28QW Bandt Landmark and legal fees Written (PDF 3KB)
29QW Bandt Return on equity for products Written (PDF 115KB)
30QW Thistlethwaite Funding ASIC Written (PDF 6KB)
31QW Thistlethwaite Breach reporting framework Written (PDF 5KB)
32QW Thistlethwaite Banks staff performance measures and incentives Written (PDF 4KB)
33QW Thistlethwaite Business tax cuts Written (PDF 4KB)
34QW Thistlethwaite Retail branches and electronic banking Written (PDF 4KB)
35QW Thistlethwaite Offshore services Written (PDF 7KB)
36QW Thistlethwaite Offshore services Written (PDF 5KB)
37QW Thistlethwaite Bank workforce restructuring Written (PDF 5KB)
38QW Thistlethwaite Bank teller average salary Written (PDF 3KB)
39QW Kelly Small business loans Written (PDF 38KB)
40QW Kelly  Credit cards - late payments Written (PDF 3KB)
41QW Kelly Credit cards - late payments Written (PDF 3KB)
42QW Kelly Credit cards - late payments Written (PDF 3KB)
43QW Kelly Credit cards - late payments Written (PDF 3KB)
44QW Kelly Credit cards - late payments Written (PDF 3KB)
45QW Kelly Credit cards - late payments Written (PDF 6KB)
46QW Kelly Credit cards - late payments Written (PDF 4KB)
47QW Kelly Credit cards - late payments Written (PDF 9KB)
48QW Kelly Credit cards - late payments Written

(PDF 37KB)

See answer to previous question
49QW Kelly Credit cards - late payments Written (PDF 5KB)
50QW Kelly Credit cards - late payments Written (PDF 4KB)
51QW Bandt Ashok Ramamurthy Reporting Line Written (PDF 47KB)

 

National Australia Bank

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Coleman Financial planning matters

4

06/10/2016

 (PDF 16KB)
2QON Coleman Compensation payments and accountability

5

06/10/2016

 (PDF 19KB)
3QON Coleman Data access

7-8

06/10/2016

 (PDF 21KB)
4QON Thistlethwaite Financial planning matters

8

06/10/2016

 (PDF 15KB)
5QON Thistlethwaite Financial planning matters

9

06/10/2016

 (PDF 17KB)
6QON Thistlethwaite Financial planning matters

9-10

06/10/2016

(PDF 17KB)

See also, answer to previous question
7QON Thistlethwaite Financial planning matters

10

06/10/2016

 (PDF 12KB)
8QON Thistlethwaite Use of Veda credit check data

11-12

06/10/2016

 (PDF 20KB)
9QON

Keogh

 ATM costs

18

06/10/2016

 (PDF 21KB)
10QON Keogh ATM costs

18

06/10/2016

 (PDF 11KB)
11QON Keogh ATM costs

19-20

06/10/2016

 (PDF 15KB)
12QON Keogh Funding ASIC

22

06/10/2016

 (PDF 16KB)
13QON Keogh Funding ASIC

22-23

06/10/2016

 (PDF 31KB)
14QON Hogan Bank switching processes

30

06/10/2016

 (PDF 15KB)
15QON Hogan Farm management bonds and loan offset

30

06/10/2016

 (PDF 22KB)
16QON Kelly Competition and Consumer Act

31

06/10/2016

 (PDF 14KB)
17QON Kelly Small business lending

31

06/10/2016

 (PDF 14KB)
18QW Coleman Documents on the Wealth Management Division Written (PDF 941KB)
19QW Coleman Risk management, compliance and whistleblower processes Written

(PDF 1433KB)

Annexure A (PDF 4986KB)

Annexure B (PDF 23KB)

Annexure C (PDF 127KB)

Annexure D (PDF 203KB)
20QW Coleman Internal process for disciplining senior executives Written

(PDF 93KB)

Annexure E (PDF 3131KB)
21QW

Thistlethwaite

Keogh

Conroy

 Financial planning matters - Banning of certain planners Written

(PDF 1450KB)

Annexure EEE (PDF 726KB)

Annexure FFF (PDF 2093KB)

22QW

Thistlethwaite

Keogh

Conroy

 Financial planning matters - sacking of 37 financial planners Written

(PDF 1092KB)

For answer (c) see also answer to 21QW (b)
23QW Bandt Anti-money laundering protocols Written (PDF 364KB)
24QW Bandt Return on equity for products Written (PDF 589KB)
25QW Thistlethwaite Financial planning matters Written

(PDF 860KB)

For answer (b) see also answer to 21QW (d)
26QW Thistlethwaite Business tax cuts Written

(PDF 1007KB)

Annexure G (PDF 655KB)
27QW Thistlethwaite Bank staff performance measures and incentives Written (PDF 146KB)
28QW Thistlethwaite Bank staff performance measures and incentives - leader boards Written

(PDF 912KB)

Annexure I (PDF 3105KB)

Annexure J (PDF 72KB)
29QW Thistlethwaite Accountability Written

(PDF 122KB)

Annexure E (PDF 3131KB)
30QW Thistlethwaite Bank staff performance measures and incentives - balanced scorecards Written

(PDF 354KB)

Annexure L (PDF 316KB)

Annexure M (PDF 295KB)

Annexure N (PDF 299KB)

Annexure O (PDF 300KB)

Annexure P (PDF 309KB)

Annexure Q (PDF 277KB)

Annexure R (PDF 142KB)

Annexure S (PDF 469KB)

Annexure T (PDF 227KB)

Annexure U (PDF 240KB)
31QW Thistlethwaite Bank staff performance measures and incentives - scorecards for all customer sales Written

(PDF 153KB)

See answer to previous question
32QW Thistlethwaite Bank staff performance measures and incentives - sales ranking tables Written

(PDF 1206KB)

See also, answer to 28QW
33QW Thistlethwaite Insurance sales Written (PDF 693KB)
34QW Keogh ATM costs Written

(PDF 734KB)

For answer (b) see answer to 9QON For answer (c) see answer to 10QON
35QW Kelly Small business loans Written (PDF 476KB)
36QW Kelly Small business loans Written (PDF 826KB)
37QW Kelly Small business loans Written

(PDF 807KB)

See also, answer to previous question
38QW Kelly Small business loans Written

(PDF 208KB)

See answer to previous question
39QW Kelly Small business loans Written

(PDF 360KB)

See also, answers to 35QW - 38QW
40QW Kelly Large business loans Written (PDF 803KB)
41QW Kelly Large business loans Written (PDF 401KB)
42QW Kelly Large business loans Written (PDF 560KB)
43QW Kelly Large business loans Written

(PDF 162KB)

See answer to previous question
44QW Kelly Credit cards - late payments Written (PDF 140KB)
45QW Kelly Credit cards - late payments Written (PDF 139KB)
46QW Kelly Credit cards - late payments Written (PDF 158KB)
47QW Kelly Credit cards - late payments Written (PDF 153KB)
48QW Kelly Credit cards - late payments Written (PDF 49KB)
49QW Kelly Credit cards - late payments Written (PDF 124KB)
50QW Kelly Credit cards - late payments Written (PDF 134KB)
51QW Kelly Credit cards - late payments Written (PDF 206KB)
52QW Kelly Credit cards - late payments Written (PDF 361KB)
53QW Kelly Credit cards - late payments Written (PDF 337KB)
54QW Kelly Credit cards - late payments Written (PDF 292KB)
55QW Kelly Credit cards - late payments Written

(PDF 64KB)

See answer to previous question

 

Westpac

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
1QON Coleman Accountability - credit card limits

39, 40

06/10/2016

 (PDF 117KB)
2QON Thistlethwaite Financial planning matters

44

06/10/2016

 (PDF 142KB)
3QON Bandt Loans - Downer case

64

06/10/2016

(PDF 117KB)

See answer to 18QW
4QON Bandt Loans for fossil fuel operations

66

06/10/2016

 (PDF 127KB)
5QON Kelly High Court case on bank penalty fees

66

06/10/2016

 (PDF 148KB)
6QON Kelly Credit cards - late payments

66

06/10/2016

 (PDF 103KB)
7QON Kelly Credit cards - late payments

67

06/10/2016

 (PDF 245KB)
8QON Hogan Bank switching processes

69

06/10/2016

 (PDF 197KB)
9QON

Hogan

 Farm management bonds and loan offset

69

06/10/2016

 (PDF 282KB)
10QON Evans Bank switching processes - data portability

70-71

06/10/2016

 (PDF 263KB)
11QON Evans Bank switching

71

06/10/2016

 (PDF 143KB)
12QON Coleman Small business loans

73

06/10/2016

 (PDF 126KB)
13QW Coleman Loan insurance premiums Written (PDF 97KB)
14QW Coleman Risk management and compliance processes Written

(PDF 260KB)

Attachment 1 (PDF 2017KB)

Attachment 2 (PDF 1368KB)

Attachment 3 (PDF 901KB)
15QW Coleman Accountability processes Written (PDF 132KB)
16QW Thistlethwaite Financial planning and compliance Written (PDF 224KB)
17QW Thistlethwaite Financial planning matters Written (PDF 151KB)
18QW Bandt Loans - Downer case Written (PDF 119KB)
19QW Bandt Borrower loan applications - investigations Written (PDF 116KB)
20QW Bandt Loans - Downer case Written

(PDF 116KB)

See answer to 18QW
21QW Bandt Loans - Downer case Written

(PDF 71KB)

See answer to 18QW

22QW

 Bandt Mortgages - Sydney and Melbourne Written (PDF 99KB)
23QW Bandt Mortgage processes Written (PDF 105KB)
24QW Bandt Mortgage processes Written (PDF 121KB)
25QW Bandt Mortgage processes Written (PDF 119KB)
26QW Bandt Mortgage processes Written (PDF 54KB)
27QW Bandt Mortgage processes Written (PDF 119KB)
28QW Bandt Mortgage processes Written (PDF 74KB)
29QW Bandt Mortgages - average and median home loan size Written (PDF 112KB)
30QW Bandt Mortgage processes Written (PDF 117KB)
31QW Bandt Lending practices Written (PDF 82KB)
32QW Bandt Loan to Cargill Written (PDF 109KB)
33QW Keogh ATM costs Written (PDF 238KB)
34QW Bandt Return on equity for products Written (PDF 214KB)
35QW Thistlethwaite Financial planning matters Written (PDF 252KB)
36QW Thistlethwaite Bank staff performance measures and incentives Written (PDF 87KB)
37QW Thistlethwaite Accountability - internal reporting processes Written (PDF 167KB)
38QW Thistlethwaite Bank staff performance measures and incentives Written (PDF 114KB)
39QW Thistlethwaite Accountability - code of conduct breaches Written (PDF 191KB)
40QW Thistlethwaite Bank staff performance measures and incentives Written (PDF 183KB)
41QW Thistlethwaite Bank staff performance measures and incentives Written

(PDF 72KB)

See answer to 36QW
42QW Thistlethwaite Business tax cuts Written (PDF 184KB)
43QW Kelly Small business loans Written (PDF 259KB)
44QW Kelly Small business loans Written (PDF 259KB)
45QW Kelly Small business loans Written (PDF 259KB)
46QW Kelly Small business loans Written (PDF 260KB)
47QW Kelly Small business loans Written (PDF 92KB)
48QW Kelly Large business loans Written (PDF 119KB)
49QW Kelly Large business loans Written (PDF 119KB)
50QW Kelly Large business loans Written (PDF 119KB)
51QW Kelly Large business loans Written (PDF 119KB)
52QW Kelly Credit cards - late payments Written (PDF 73KB)
53QW Kelly Credit cards - late payments Written (PDF 70KB)
54QW Kelly Credit cards - late payments Written (PDF 71KB)
55QW Kelly Credit cards - late payments Written (PDF 81KB)
56QW Kelly Credit cards - late payments Written (PDF 68KB)
57QW Kelly Credit cards - late payments Written (PDF 75KB)
58QW Kelly Credit cards - late payments Written (PDF 80KB)
59QW Kelly Credit cards - late payments Written (PDF 131KB)
60QW Kelly Credit cards - late payments Written (PDF 132KB)
61QW Kelly Credit cards - late payments Written (PDF 81KB)
62QW Kelly Credit cards - late payments Written (PDF 118KB)
63QW Kelly Credit cards - late payments Written (PDF 54KB)
64QW Buchholz Credit card profitability Written (PDF 110KB)

 

Committee Secretariat contact:

Committee Secretary
Standing Committee on Economics
PO Box 6021
Parliament House
Canberra ACT 2600

Phone: (02) 6277 4587
economics.reps@aph.gov.au

About this inquiry

The Standing Committee on Economics will inquire into and report on a review of Australia's four major banks.



Past Public Hearings

06 Oct 2016: Canberra
05 Oct 2016: Canberra
04 Oct 2016: Canberra

more...

Inquiry Status

Completed

Accessibility

We are committed to ensuring that everyone who wishes to can participate in the Committee’s inquiry. If you have accessibility requirements, please contact the Committee Secretariat.

Further information regarding accessibility can be found at www.aph.gov.au/Help/Accessibility