Supporting Australia’s Parliament and parliamentarians through innovative, unified and client focused services. We are custodians for Parliament House as the symbol of Australian democracy and as a significant destination for our citizens and international visitors alike.
We support this vision through five pillars:
Our people
- our pride is reflected in the quality and integrity of our work
- we are a learning organisation and take personal accountability for our work, and
- we value our staff and their insights and invest in their development.
Our clients
- we are proactive and solutions oriented
- we facilitate one connected service experience, and
- we are recognised for our professionalism and ‘extra mile’ service focus.
Our colleagues
- we are collegiate and have a shared purpose
- we recognise that our individual efforts impact on all our colleagues, and
- we work collaboratively to achieve positive outcomes.
Our visitors
- we are renowned for delivering an excellent visitor experience
- we are ambassadors for our national institution and our country, and
- we are a showcase for the products of our region.
Our building
- we protect our internationally significant building and work respectfully in partnership with its designers
- we will strive to meet the accommodation needs for the whole of Parliament, and
- our workspaces will be safe, appealing and contemporary.