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Insurers' responses to 2022 major flood claims survey
The survey is now closed.
Thank you to those who shared their experience with the Committee.
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Following a reference from the House of Representatives on 7 August 2023, the House of Representatives Standing Committee on Economics commenced an inquiry into insurers’ responses to 2022 major floods claims, including for the:
- south-east Queensland and northern NSW floods of February and March 2022
- Hunter and greater Sydney floods of July 2022
- Victorian, NSW and Tasmanian floods of October 2022, and
- central west NSW floods of November and December 2022.
The full Terms of Reference are here.
Public hearings, submissions and the online survey for the inquiry have now concluded. Thank you to those who participated in the inquiry and shared their experience with the Committee.
On 3 July 2024 the House of Representatives extended the reporting date. The committee is to report by 18 October 2024.
Inquiry contacts: (02) 6277 4707 or floodinsurance.reps@aph.gov.au
It is important to note that the committee cannot advise on, advocate for, or take action on individual matters. If you need information on resolving insurance claims or disputes processes, please see the Insurance: Additional Information list below.
Insurance: Additional information
The Insurance Council of Australia (ICA) outlines on its website the processes for making a complaint in relation to insurance, including the avenues for Internal Dispute Resolution (with the insurance company) and External Dispute Resolution (through AFCA – see below). It is important to note that while the ICA provides information, it does not offer direct consumer advice or services in relation to complaints.
The General Insurance Code of Practice outlines requirements for insurers in relation to dealing with customers and standards of service.
The Australian Financial Complaints Authority (AFCA) can consider a complaint you have about an insurance product.
You can also contact the Australian Securities and Investments Commission (ASIC) to complain about your insurer if you believe the insurer’s conduct could affect other customers.
The Financial Rights Legal Centre offers advice and advocacy for people in financial distress, including a specialist insurance law service.