View the report as separate downloadable parts:

Members

List of Recommendations

Chapter 1—Introduction

  Terms of reference
  Conduct of the inquiry
  Acknowledgement
  Notes on references
  Structure of the report

Chapter 2—Impacts of outsourcing and privatisation

  Constitutional/democratic responsibilities
  Stability and security of outsourced services
  Service quality
  Oversight and quality control
  Public interest test
  Economic impacts
  Transparency
  Automation and robodebt
  Average Staffing Level cap
  Committee view

Chapter 3—Outsourcing Australia's visa processing system

  Is visa processing being outsourced?
  Appropriateness of outsourcing visa processing
  Service quality
  Impacts on specific sectors
  Asylum seekers
  UK experience
  The tender process
  Risk, data and security
  Job losses
  Transparency
  Progress of the tender
  Committee view

Coalition Senators' dissenting report

Appendix 1—Submissions, tabled documents, answers to questions on notice

Appendix 2—Hearings