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23 November 2011
© Commonwealth of Australia 2011 ISBN 978-0-642-79596-0 (Printed version) ISBN 978-0-642-79597-7 (HTML version)
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IntroductionConduct of the hearingKey themes of the reportTheme 1: The level of service providedComplaints handlingChange programCompromised Tax File Numbers (TFN)Organisational CultureTheme 2: ComplianceMaking compliance easierCost of compliance on small businessThe tax gap and random auditsTax base integrityImproving communicationsTheme 3: Consultation on policy issues Level of consultationTimeliness, transparency and breadth of consultationTheme 4: External scrutiny and reviewThe role of scrutiny bodiesThe ATO’s relationships with scrutiny bodiesRecommendations made by scrutiny bodiesCo-ordination between the scrutiny bodies The role of professional bodiesThe ATO’s relationship with professional bodiesOther IssuesThe administration of self managed super funds (SMSFs)The administration of inefficient taxesThe governance structure of the ATOConcluding Comments
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