The Initiative and its implementation
Introduction
A period of reform in the APS
The importance of cost savings
The cluster model
Central control and agency resistance
Implementing the Initiative—agencies’ need for control
The 1997 experience
Unrealistic objectives and timeframes
The Auditor-General’s Report
The Humphry Review
Summary

CHAPTER FOUR [PDF format] [Word format]

Effective and efficient tendering process
IT outsourcing—a maturing market
A complex process
Roles of OASITO and agencies in the tender process
The tendering process
General concerns
Planning
Advanced notice of the Commonwealth’s intention to outsource
Specifications
Evaluation
Summary of the findings on the rigour of the tendering process
Expertise in the tendering process

CHAPTER FIVE [PDF format] [Word format]

Probity issues
Introduction
Record keeping and accountability
Fairness in dealing with the public
The probity auditor
Probity and government contracting: State issues
Probity issues raised by the Australian Auditor-General
Probity and the Initiative
Summary of process
Revising the schedule of services
Probity auditor or probity adviser?
Independence of probity auditor
The probity report
Promoting a culture of probity for devolved IT outsourcing
Summary

CHAPTER SIX [PDF format] [Word format]

Contract Management
Introduction
Responsibility for managing the contract
Negotiation
The Services Agreement
Need for experts
Allow for changes
Transition period
Management structure
Time for adjustment
Hidden costs
Staff during transition
Impact on the quality and effectiveness of the IT workforce
Management of the transition for IT personnel
Approaches to managing the transition
Private sector conditions
Preparing the organisation for change
Contract management
Skilled staff
Summary—workplace and staffing matters
Building a partnership

CHAPTER SEVEN [PDF format] [Word format]

Contract provisions
Incentives and sanctions
Privacy
Current legislative arrangements
Privacy and the IT outsourcing initiative
Privacy Amendment (Private Sector) Act 2000
Data security
Data security clauses in contracts
ANAO Report No. 9 2000-200
Concerns surrounding data security under IT outsourcing
Intellectual Property
Contractual Provisions
Science agency concerns
Effective succession plan at the conclusion of the contract

CHAPTER EIGHT [PDF format] [Word]

Accountability and transparency
Transparency in Government contracting
Underlying principles
Deciding what is genuinely confidential
Current Commonwealth reporting requirements
Other Government approaches to openness in contracting
Accountability to Parliament and parliamentary committees
Public servants, ministers and evidence to committees
The experience of this inquiry
Summary

CHAPTER NINE [PDF format] [Word format]

Industry Development
Introduction
Background
The ID framework for the Initiative
Reported ID achievements under the Initiative
Compliance monitoring process
Reporting ID outcomes
Weaknesses in reporting procedures
OASITO and DOCITA: roles and responsibilities
Agency involvement in the ID process
Humphry Review: findings on ID
Industry response to the Humphry Review
Industry development framework: April 2001
Objectives and process
Unresolved issues
Compliance monitoring under the new framework
Responses to the new ID framework: strengths and weaknesses

CHAPTER TEN [PDF format] [Word format]

Cost savings
Introduction
Cost savings as an objective in IT outsourcing
Substantiating claims of savings
Financial methodology
Savings in the broader context
Agency and department views on savings
Introduction
Evidence

CHAPTER ELEVEN [PDF format] [Word format]

The new IT outsourcing environment
Introduction
Guidelines and best practice
The probity auditor
Contract management
Privacy
Data Security
Intellectual Property
Succession plan
Objectives of the Initiative
Industry Development
Savings
Transparency and Accountability
The devolved environment
Agencies need guidance from a centre of expertise
Partnership with business
Restoring confidence

GOVERNMENT SENATORS' MINORITY REPORT [PDF format] [Word format]

AUSTRALIAN DEMOCRATS SUPPLEMENTARY REPORT [PDF format] [Word format]

APPENDIX 1 [PDF format] [Word format]

Submissions

APPENDIX 2 [PDF format] [Word format]

Hearings and witnesses

APPENDIX 3 [PDF format] [Word format]

Submissions to the humphry review

APPENDIX 4 [PDF format] [Word format]

Auditor-general audit report No. 9 of 2000-2001
ANAO recommendations and Department of Finance and Administration
whole-of-government response

TABLE OF CONTENTS

Re-booting the IT agenda in the Australian Public Service - Final Report on the Government’s Information Technology Outsourcing Initiative

TABLE OF CONTENTS