Contracting out of Government Services - Information Technology

TABLE OF CONTENTS

Preface

Executive Summary

CHAPTER 1 - THE DECISION TO OUTSOURCE

Introduction
Considering Outsourcing
What should be Outsourced
Getting the Process Right

CHAPTER 2 - COMMONWEALTH IT REQUIREMENTS

The Commonwealth's IT Environment
Service Requirements

CHAPTER 3 - MANAGING COMMONWEALTH IT OUTSOURCING

The Approach to Outsourcing
Savings Estimates
Clusters
Failure to Acknowledge the Risks Involved
Managing the Process
Tendering
In-house Bids
Consultation
Conclusion

CHAPTER 4 - EMPLOYMENT ISSUES

Unemployment
Arrangements for the Transition of Staff
Transitional Costs
Employment Conditions

CHAPTER 5 - INDUSTRY ISSUES

The Government as Client
Opportunities for Australian SMEs
The Government's Industry Development Position

CHAPTER 6 - PRIVACY ISSUES

Introduction
The Current Situation
Current Levels of Abuse of Privacy in the IT Area
Potential Problems in an Outsourced IT Environment
Options for the Future

CHAPTER 7 - ACCOUNTABILITY ISSUES

Introduction
The Accountability Chain
Accountability and Audit
Accountability and the Right to Redress
Accountability and Commercial Confidentiality
Conclusions

Appendix A Terms of Reference

Appendix B Public Hearings Program

DISSENTING REPORT FROM SENATORS FERRIS, LIGHTFOOT AND WATSON