Regulatory Measures Enhancing Competition and Controlling Foreign Ownership

TELSTRA (TRANSITION TO FULL PRIVATE OWNERSHIP) BILL 1998
CONTENTS

Chapter 4

Regulatory Measures Enhancing Competition
and Controlling Foreign Ownership

Term of Reference (h) :

(h) whether the privatisation of Telstra confers an unfair competitive advantage to it, in detriment to open competition and the involvement of other telecommunications companies and the implications of foreign ownership on these matters.

Introduction

4.1 In developing the Telecommunications Act 1997, the government aimed at creating an environment conducive to competition in telecommunications. The current Bill is framed in such a way as not to impede the achievement of this goal. It is premised on the fact that telecommunications is an essential public utility and regulation of the industry is essential for public interest reasons.

4.2 Most expert witnesses had no objection in principle to the sale providing the regulatory scheme was adequate to protect the public interest in promoting competition. These witnesses included both consumer groups and Telstra's competitors:

AAPT has no particular difficulty [with privatisation] providing we are able to get these additional safeguards… [1]

There has to be a very strong competitive safeguard regime put in place, and it is not there at the moment… but in principle we [Macquarie Telecommunications] have no objection whatsoever. [2]

Our opposition is similar to my colleagues here. Privatisation is a world-wide trend. For Telstra to survive in a global market - telecommunications of all markets is global instantly - Telstra has to have the ability to compete with global players that are entering this market… [3] (Global One Communications)

Ownership, to us, is secondary to the competitive environment and consumer protection rights in place in the marketplace. Our questions, therefore, are about the extent to which we are fully certain that current arrangements will deliver a competitive marketplace and safeguards for the long-term interests of consumers… [4] (Australian Consumers' Association)

Ownership of Telstra is not the relevant issue. What is most relevant is the quality and price of service and the degree of competition provided by the Telecommunications companies. [5] (National Farmers' Federation)

4.3 In his second reading speech, the Minister made it clear that the government's aim was to deliver better telecommunications services through a competitive market that is properly regulated in the public interest. The government, like the majority of witnesses before the Committee, saw government ownership as irrelevant to this aim.

Ownership of a telephone company is not a substitute for a comprehensive and transparent legislative framework which clearly establishes rights and obligations… For pro-competitive countries like the United States, Great Britain, Canada and New Zealand private ownership coupled with robust government-imposed consumer and competition safeguards are the norm… [6]

4.4 A number of key witnesses at the inquiry differed in their opinions on whether the current regulatory scheme is adequate to ensure competition. Not surprisingly, Telstra's competitors raised concerns about claimed shortcomings of the present regulatory scheme. They wished to see it strengthened before the sale, pointing to the need for certainty for investors and the possible political difficulty of increasing regulation after the sale. [7] For example:

We think that informal processes and checks that currently exist because of the nature of public ownership would disappear… Part of the problem is that it will be very difficult to implement this after privatisation precisely for some of the reasons that Mr Hutchinson [Office of Asset Sales and Information Technology Outsourcing] was referring to about the certainty of the prospectus and the interests of shareholders who have made investment choices under one set of assumptions about regulatory change. [8]

4.5 In arguing for tighter standards before privatisation, consumer groups and Telstra's competitors relied on the proposition that the government as owner, if it comes under political pressure from the electorate, can somehow moderate any unpopular behaviour by Telstra outside the formal regulatory scheme, thereby compensating for the claimed weaknesses of the regulatory scheme; but a private owner would be less likely to react to such pressure. This proposition contains an assumption that Telstra wields monopolistic power to some degree and can therefore afford to neglect quality of service. Witnesses for Telstra, on the other hand, stressed that they must act on the wishes of the public as customers no less than governments must act on the wishes of the public as electors. [9]

Adequacy of the existing regulatory scheme to promote competition

The status quo

4.6 The Trade Practices Act 1974 contains most of the relevant law against anti-competitive conduct. There are general provisions against restrictive trade practices provisions in Part IV of the Act and more detailed provisions relating to telecommunications in Parts XIB and XIC.

4.7 Part XIB of the Trade Practices Act 1974 increases the ability of the Australian Competition and Consumer Commission (ACCC) to respond where there is evidence of anti-competitive conduct, particularly (though not limited to) predatory pricing behaviour: for example, by making record-keeping rules, by ordering companies to supply details of their tariffs, or by issuing a `competition notice' - that is, a finding of anti-competitive conduct which becomes prima facie evidence of the conduct in any court action to recover damages arising from the conduct.

4.8 Part XIC establishes an industry-specific regime for regulated access to carriage services. The Part enables carriage services and services which facilitate the supply of carriage services to be declared by the ACCC. The consequence of declaration is that carriers and carriage service providers supplying declared services are, unless otherwise exempt, obliged to supply the declared services and specified ancillary services to requesting service providers. Where the parties cannot agree on the terms of access the ACCC may arbitrate.

4.9 The Telecommunications Act 1997 creates the Australian Communications Authority (ACA) as the telecommunications and radiocommunications regulator. As well as imposing important obligations on telecommunications service providers intended to benefit customers, as discussed in the previous chapter, the Act imposes several obligations of a technical character intended to promote competition (providing for the pre-selection of a particular carrier or service provider, requiring calling line identification and access rights for carriers to facilities and network information).

4.10 The Telstra Corporation Act 1991 gives the Minister powers to regulate the charges set by Telstra for its services. Under Part 3 of the Act the Minister has a general power to give directions to Telstra in the public interest.

4.11 The new telecommunications arrangements emphasise industry self-regulation, however there are safeguard provisions that enable the appropriate regulator to intervene and establish standards or arbitrate an outcome.

Is Telstra a natural monopoly?

4.12 There was some argument in evidence over whether Telstra's business, or parts of it, is a `natural monopoly.' In considering this, it is important to note that `natural monopoly' is not the same as `market dominance'. `Natural monopoly' is a well-recognised form of market failure in which, because of increasing returns to scale among producers, a market will tend to fall into the hands of one producer, who can then exploit that position to increase prices. [10] `Market dominance' is a static situation, which may be caused by the forces of natural monopoly, but may also be caused by other things such as historical inertia, the advantages of incumbency, or superior performance in competition.

4.13 For historical reasons an incumbent may have the lion's share of the market, yet if that share is being whittled away by competitors, however gradually, and if this is a stable trend having regard to the structure of the market, there is no natural monopoly. The dominance of the incumbent suggests regulation is needed to break down barriers to entry by competitors; natural monopoly suggests additional regulation is needed, either to prevent it from arising (for example, right of access by competitors to Telstra's network), or to prevent it leading to exploitation of customers (for example, price controls).

4.14 Witnesses who called for a strengthening of the regulatory scheme raised the question of `natural monopoly' as part of an argument that a fully private Telstra, wielding dominant market power, will be more aggressive in exploiting its advantages, to the detriment of competition.

4.15 Is Telstra's business (or parts of it) a natural monopoly, or does it have market dominance? The answer may be different in different parts of the business:

It is different in different markets… If you take the local core market, it is 99 [per cent to Telstra]… In the long distance market we [Optus] have about 20 per cent; and in the mobile market I think it is 46 per cent to Telstra, 36 per cent to us and the rest to Vodaphone… [11]

4.16 A 1997 estimate of market share is: [12]

1997FY (millions) Telstra Optus other total
local calls 10,800 n/a 0 10,800
STD (minutes) 10,300 2,000 0 12,300
IDD outgoing (minutes) 700 250 0 950
IDD incoming (minutes) 755 180 0 935
Mobile 2,400 1,300 300 4,000

4.17 Certainly Telstra is 99 per cent dominant in the local loop but - and this is the test of natural monopoly - how vulnerable is that dominance to competition (by wireless technology, for example)? Opinions varied from `some competition in the not-too-distant future [by wireless technology]' [13] to `no technology on the horizon that gives you one tenth the reliability or bandwidth of a twisted pair [of copper wires]' [14]. Telstra's view was that:

Overseas experience also suggests that competition comes from technological change and innovation, not solely driven by regulatory arrangements. Armstrong, Cowan and Vickers have argued that technological developments have reduced the scope of natural monopoly in industries such as telecommunications. [15]

4.18 The Department of Communications and the Arts was optimistic that a competitive market was being established:

Recent evidence suggests that the steady erosion of Telstra's market share in key sectors is continuing in the open competitive market. Telstra's half yearly results to 31 December 1997 (released in February 1998) note that its market share in long distance (domestic and international) services has declined, although market growth as a whole has meant its revenue remained flat. In the mobile services market, Telstra's market share in December 1997 was estimated to be 57.8 per cent, down from 60.0 per cent in June 1997, and forecasted to decline to 55.5 per cent by June 1998 (source: market analyst reports). [16]

4.19 Telstra's competitors raised various concerns about alleged anti-competitive behaviour on the part of Telstra. They expressed fears of reduced competition if pro-competitive controls are not strengthened. It was often unclear whether the witnesses thought that problems were allowed to persist by insufficient power in the Australian Competition and Consumer Commission (ACCC) and the Australian Communications Authority (ACA), or by insufficient energy and diligence on the part of the authorities in exercising what power they have. Suggested changes (discussed just below) involve increasing the authorities' powers; but some witnesses were also unhappy with their performance:

On balance I would say that firstly Austel was probably more proactive than the ACCC - and I do not think that is probably even arguable - and secondly it had more powers, greater powers of direction. [17]

We have been disappointed so far with the approach of the Australian Communications Authority in using the powers it does have to regulate the industry…we believe it is necessary for the industry to receive some very strong signals early on that these agreements about the ways in which new products and services will be introduced, or, indeed, the way existing services are delivered must actually be honoured and not just agreed to on paper. [18]

4.20 However, those witnesses recognised that Austel “had rather different powers” and also that Austel had “some pretty experienced staff who unfortunately did not transfer to the ACCC”. [19]

4.21 The ACCC, though not asked to reply specifically to claims of inaction, commented on the complexity of the issues:

When you are investigating complex matters with a number of industry complainants, this is not a recipe for rapid intervention. The Commission believes that competition policy investigations will normally be measured in terms of months rather than weeks. [20]

Price of access to Telstra's network

4.22 Telstra's competitors have a right to access declared parts of Telstra's network, subject to arbitration by the ACCC, if agreement on terms cannot be reached. [21] Given Telstra's dominance as owner of local network infrastructure, this is a key provision to prevent the behaviour of a natural monopolist. Concerns expressed in evidence were:

Currently access seekers cannot get access to Telstra's network elements (other than simple voice services) at other than retail prices, despite clear provision in the legislation for Telstra to supply declared services at cost-based prices. [24]

4.23 Witnesses pointed to the contrast between long-distance charges (which have become cheaper) and local call charges (which have not) as evidence of Telstra's alleged monopolistic behaviour arising from bottleneck control of the local loop. [25]

I have a view which is educated guessing based on what we know of overseas costs, and that is the real cost of Telstra's [local] telephone calls is probably in the 10c to 12c vicinity; so I think there is a 100 per cent mark-up. [26]

4.24 Telstra, on the other hand, referred to local access lines as `less profitable', [27] and commented that `for 25 cents, the local call area provides untimed call access to some of the largest call zones in the world'. [28]

4.25 The issue here is not what the true figures are, but the uncertainty about what they are. Telstra's competitors recommended that cost-based pricing of access to Telstra's network should be mandatory. [29] They argued that Telstra should be `ring-fenced' (that is, forced to account for its various business units separately) to make internal transfer prices more obvious. `Ring-fencing' was put forward as a feasible alternative to complete structural separation (which was acknowledged to be not politically feasible). It may include various other measures to achieve the same purpose - for example, prohibiting employees from working for more than one business unit of the vertically integrated company, or prohibiting exchange of certain information between business units.

4.26 On the proposal that the ACCC should have the discretion to make public the costs of bottleneck facilities (which would be part of a ring-fencing scheme), the ACCC commented that it would find that a useful power to have:

I think, by and large, yes. I would have some small reservations about it. But it seems that is essentially what happens in the UK where BT costs of bottleneck facilities are published. It does not seem to have caused any harm to BT or to investment in that regime. [30]

4.27 The ACCC's representative before the Committee felt that it was not totally clear whether the Commission already has some of these powers:

It is not totally clear that we do not have some of these powers in our power to make record keeping rules. I think what Optus is proposing [certain amendments to the bill] would make the position clearer. As I understood it, they were also adding another feature, and that was a suggestion that we be able to, as it were, direct the behaviour within Telstra of how the different areas communicate with each other. So, if you had ring fencing between, say, wholesale and retail businesses, it would not just be accounting ring fencing; it would include how those areas interacted with each other. I can see the arguments for that. [31]

Price discrimination

4.28 Competitors claimed that Telstra's vertical integration and uncertain cost structure allows other anti-competitive behaviour. According to AAPT Telecommunications:

…Telstra is well-placed to use cross-subsidisation, price discrimination and `bundling' of its offerings to form special pricing packages… apart from stifling the development of effective competition, such pricing practices may well result in customers in market segments where there is little competition (for example, residential and rural customers) cross-subsidising aggressive pricing by the incumbent in segments in which there is more robust competition…

4.29 AAPT recommended mandatory filing and publication of all Telstra's tariffs as a disincentive to this behaviour. [32]

Confidentiality of access agreements

4.30 Telstra's competitors complained that Telstra, by demanding confidentiality for access agreements, is able to play its competitors off against each other unfairly. Macquarie Corporate Telecommunications stated:

Before Telstra would commence negotiations, it required Macquarie to sign a Confidentiality Agreement which has the effect of stymieing Macquarie's ability to complain to the ACCC under Part XIB [of the Trade Practices Act 1974] or to use the access regime in Part XIC, by preventing Macquarie from divulging to the Commission what occurs during the negotiations or providing the Commission with any documents exchanged or created during the negotiations. [33]

4.31 AAPT called for all Telstra's access agreements to be published as long as Telstra enjoys substantial power in the relevant markets. `This is the situation existing in some other countries, such as New Zealand, where the publications of all interconnection agreements is mandatory'. [34] The Committee notes that such transparency was also advocated by telecommunications consumers' groups as a means of encouraging better performance standards and competitive pricing, which would benefit consumers.

Right of action under Part XIB of the Trade Practices Act 1974

4.32 At present Part XIB of the Trade Practices Act creates no private right to seek injunctive relief for contravention of the competition rule unless a competition notice has been issued by the ACCC. Telstra's competitors say that this is unfairly restrictive, and that affected parties should be able to act independently - for example, in cases where the ACCC does not wish to:

Budgetary constraints may be one reason why the Commission may be unwilling to commence proceedings. Other reasons may include excessive cautiousness by the regulator in interpreting the provisions of the Act. [35]

Telstra's position

4.33 In evidence to the Committee, Telstra argued that the regulatory authorities' powers are sufficient to promote a competitive environment:

We think that some loose comments of late about us being lightly regulated are grossly in error….

The range of both competitive and consumer safeguards in this country is quite immense. The Trade Practices Act, as amended last year, the Telecommunications and the Telstra Corporation Act all provide a litany of competitive safeguards in terms of self-regulatory objectives and mechanisms. They also provide very broad powers that are administered firstly by the ACCC, particularly in terms of competition safeguards; secondly by the ACA in terms of consumer safeguards and technical and operational standards; and thirdly by the TIO who is the industry specific regulator for individual consumer cases…. [36]

4.34 The Committee notes that although the ACCC has conducted a number of extremely lengthy investigations into Telstra's conduct under Part XIB of the Trades practices Act 1974, none of them have resulted in the issuance of a Competition Notice. Telstra comments:

…quite perversely, I think, there is a sense that this regime is not working unless the ACCC find Telstra guilty of anti-competitive conduct or are called on to arbitrate access disputes. We as a company take very seriously the legislation that we are working to. We, too, were a party in contributing to it, and we say the very fact that the ACCC has not issued a competition notice comes back to the fact that we take seriously our obligations. [37]

Comment

4.35 The Committee acknowledges the widespread view among both user groups and Telstra's competitors that, because of Telstra's market dominance, the present regulatory scheme may need fine-tuning to ensure the best competitive outcomes. The Committee is also mindful of the need not to multiply bureaucratic tasks unnecessarily. The question is not whether telecommunications companies are lightly or heavily regulated in a descriptive sense, but whether they are appropriately regulated to secure the desired outcomes for the consumer.

4.36 On balance the Committee is inclined to accept some of the suggested changes. The following recommendations are built on the existing regulatory scheme, which the Committee regards as fundamentally sound. They focus on ensuring that the regulatory authorities have all the powers that may be needed, rather than the detail of how they might exercise those powers.

Recommendation 5

The Committee recommends that the Australian Competition and Consumer Commission's (ACCC) powers in relation to record-keeping rules be amended or clarified as necessary to ensure that the costs associated with Telstra's internal transfer prices are made known in the context of negotiations over cost-based pricing of access to telecommunications infrastructure.

Recommendation 6

The Committee recommends that the Australian Competition and Consumer Commission (ACCC) be empowered to direct the publication of information kept in accordance with the record-keeping rules.

Recommendation 7

The Committee recommends that parties adversely affected by anti-competitive conduct should be able to take action against it under Part XIB of the Trade Practices Act 1974, whether or not the Australian Competition and Consumer Commission (ACCC) has issued a competition notice.

Conclusion

4.37 The Committee is satisfied that the regulatory mechanisms provided through the ACA and the ACCC are fundamentally sound. It has made its recommendations for the sake of greater certainty and in response to the concerns put to it by witnesses to this inquiry. The Committee believes that its recommendations for strengthening the regulatory regime will enhance competitiveness in the telecommunications market and will ensure that the public interest is better served.

Foreign Ownership Controls

4.38 In the evidence submitted to the Committee there was little concern expressed with having a level of foreign ownership of Telstra. The main concerns related to the ability to maintain the current foreign ownership restrictions in the future.

Current Arrangements

4.39 The Telstra Corporation Act 1991 gives effect to the Government's policy for regulating the level of foreign ownership of Telstra. Under section 8BG of the Act unacceptable foreign ownership exists in relation to Telstra if there is a group of foreign persons who hold, in total, a particular type of stake in Telstra of more than 11.6667%, or an individual foreign person holds a stake of more than 1.6667%. These percentages equate (with rounding of 4 decimal places) to a total foreign ownership restriction of 35% of one third, and an individual foreign ownership restriction of 5% of one third.

Proposed New Arrangements

4.40 The Bill effectively retains the foreign ownership requirements contained in the Telstra Corporation Act 1991, but reformulates the calculation of the foreign ownership limits to cater for the sale of the remaining 66% of the Commonwealth's equity:

Discussion of Issues

4.41 There was general support for the current restrictions on foreign ownership to be maintained. Evidence was also presented that Australians wish to continue to own Telstra:

While the legislation allows up to 35 per cent, that is a natural limit, I think it is the natural inclination of Australians to own this company. As Robert Lipman said, `It is the subject of strong investment advice that retail investors invest in this company.' We would expect that the Australian demand for any subsequent tranches of Telstra would be similarly strong. I think the prospect of this being `owned or controlled by foreigners' is an extremely unlikely outcome. [38]

The Australian Telecommunications Industry Association considered that:

In regard to ownership issues, the ATIA fully supports the approach foreshadowed by the Government that Telstra remain majority Australian owned and controlled. This approach will provide the policy thrust to ensure Telstra is more responsive to market signals and better able to compete whilst ensuring that this most important strategic industry remains in Australian hands. [39]

4.42 Several witnesses espoused the benefits of foreign ownership. For example, Telstra considers that international investment provides access to global resources that might otherwise be denied the company:

Global competition is shaping the direction of the Australian communications market. Of the 15 licensed carriers operating in the Australian market, the top five have significant foreign based shareholders that provide access to global resources. Telstra needs to be able to compete on similar terms and to be able to partner with other private sector companies companies that expect clear commercial objectives and apolitical actions. [40]

4.43 Some support was expressed for foreign ownership in order to put an additional discipline upon Telstra's performance:

The discipline they bring is one that says, `We don't need to own Telstra, and we will not continue to own Telstra if it performs poorly relative to its international peers, because we can happily own France Telecom or Deutsche Telecom.' So having a spread of investments is one aspect, but having good performing telco investments is the other. That is part of the scrutiny, if you like, part of the discipline, that the international investor market brings to the table. [41]

4.44 Some argued as well in favour of the flexibility of raising the necessary capital, when the need arises:

Nevertheless, a fully privatised structure offers more flexible mechanisms to raise the necessary capital and to compete with these global companies on similar terms in the Australian and international markets. [42]

4.45 In regard to the issue of Australian control, the Office of Asset Sales and Information Technology Outsourcing considers the current provisions to be sufficient:

It has been argued that overseas entities could band together and purchase 5% blocks of shares in order to make changes to the way Telstra is operated. This would clearly contravene the legislation because of the broad associate provisions. [43]

4.46 There was some concern expressed about the possible removal of the current ownership restrictions in the future. For example, Ord Minnett argued:

Over time there is nothing to stop the capital flows changing. I would certainly say that, as regards any subsequent offer of shares, we would expect Australian demand to be so strong that the overseas component will be well short of 35 per cent again. Over time, in theory, but it would be a considerably long time, that percentage could build up. [44]

4.47 The Communications and Electrical Plumbing Union considers that there will be problems in maintaining these foreign ownership limits due to Australia's size in the global economy, and the administrative burden of foreign ownership restrictions:

As a small economy, dependent on the goodwill of more powerful trading partners, Australia is not well placed to resist these pressures. Protection of the foreign ownership limits, once Telstra is fully privatised, will also be administratively cumbersome. The Union believes that the simplest and most effective means of ensuring majority Australian equity in Telstra is to retain it in majority public ownership. [45]

4.48 In this regard, however, the Committee noted evidence from Telstra that the company is able to effectively monitor its overseas shareholdings:

We have quite a detailed mechanism, but we have never been close to those levels because we are several percentage points below the cap that is allowed under the legislation. [46]

4.49 A more specific concern expressed in several submissions was the ability of the government to maintain foreign ownership restrictions under the Multilateral Agreement on Investment:

The Multilateral Agreement on Investment, should Australia become a signatory to it, may make the current limits on the foreign ownership of Telstra illegal. [47]

A less alarmist comment was made by a Communications and Electrical Plumbing Union witness at the Melbourne public hearing:

It is early days. Until we see what is actually signed and the way the Australian government and other governments handle commitments under the MAI we cannot be certain of an outcome. But, certainly, the potential is there in that agreement, and in similar sorts of agreements to erode, we would suggest, any kind of restrictions that a national government might put on foreign ownership levels. [48]

Conclusion

4.50 The Committee agreed that it was undesirable to have Australia's national telecommunications carriers under foreign control and recognized the need to restrict foreign ownership. The Government's policy of having foreign ownership restrictions on Telstra stricter than those applying to other industry sectors under the Foreign Acquisitions and Takeovers Act 1975 was supported on the basis of Telstra's vital continuing strategic role in the national economy.

4.51 The Committee considered that it is too early to consider the impact of the Multilateral Agreement on Investment on the foreign investment restrictions on Telstra. In making this decision the Committee noted that the Multilateral Agreement on Investment was yet to be finalised; was yet to be signed by Australia (and the potential may exist to put reservations on the signing); and the foreign ownership ramifications of this agreement would also impact upon other sectors of the economy.

4.52 The evidence presented to the Committee was insufficient for the Committee to determine whether the current and future levels of foreign ownership (the provisions of the Bill do not allow an increase in foreign ownership) would confer an unfair competitive advantage on a fully privatised Telstra.

 

Footnotes

[1] Transcript of Evidence, p. 92 (Mr Perkins)

[2] Transcript of Evidence, p. 92 (Ms Fox)

[3] Transcript of Evidence, p. 92 (Mr Brendish)

[4] Transcript of Evidence, p. 51 (Ms Bun)

[5] Submission No. 63a (National Farmers' Federation), p. 659.

[6] The Hon J Fahey MP, Minister for Finance and Administration, 2nd reading speech, House Hansard, 30 March 1998 p 1327 ff

[7] For example, Transcript of Evidence, p. 89 (Mr Perkins), Submission No. 31, p. 237. Another argument put forward for strengthening the regulatory scheme, or at least confirming it as final, before sale is that any uncertainty about this will cause the market to discount its offer for risk, to the detriment of the sale price. Transcript of Evidence, p. 210 (Prof. J Quiggin)

[8] Transcript of Evidence, p. 225 (Mr Meagher)

[9] Transcript of Evidence, p.112 (Mr Rizzo)

[10] Note: A market may also fall into the hands of a small number of producers (`oligopoly'), depending on how big the market is in proportion to the level of production at which increasing returns to scale disappear.

[11] Transcript of Evidence, p. 226 (Mr Suckling)

[12] This table is reproduced exactly from Paul Budde Communications Pty Ltd, Telecommunications Networks Market Australia 1998, 2nd edition, p. 60.

[13] Transcript of Evidence, p. 62 (Mr Horsley)

[14] Transcript of Evidence, p. 65 (Mr Fist)

[15] Submission No. 39 (Telstra Corporation Ltd.), p. 296.

[16] Department of Communications and the Arts, Answers to Questions on Notice, 9 May 1998, pp 25-6.

[17] Transcript of Evidence, p. 94 (Mr Grant)

[18] Transcript of Evidence, p. 100 (Ms Campbell)

[19] Transcript of Evidence, p. 95 (Mr Perkins)

[20] Transcript of Evidence, p. 232 (Opening Statement, Australian Competition and Consumer Commission)

[21] Part XIC, Trade Practices Act 1974

[22] Submission No. 69 (Optus Communications), p. 571.

[23] Transcript of Evidence, p. 90 (Mr Perkins)

[24] Submission No. 81 (BT Asia Pacific), p.689.

[25] Submission No. 69 (Optus Communications), p.559.

[26] Transcript of Evidence, p. 91 (Mr Perkins)

[27] Transcript of Evidence, p. 113 (Mr Shore)

[28] Submission No. 39 (Telstra Corporation Ltd.), p. 289.

[29] For example, Submission No. 53 (Global One Communications Ltd), p. 383.

[30] Transcript of Evidence, p. 234 (Mr Shogren)

[31] Transcript of Evidence, p. 234 (Mr Shogren)

[32] Submission No. 51 (AAPT Telecommunications), p. 369.

[33] Submission No. 59 (Macquarie Corporate Telecommunications Pty Ltd), p. 459.

[34] Submission No. 51 (AAPT Telecommunications), p. 372.

[35] Submission No. 59 (Macquarie Corporate Telecommunications), p. 458. See also Submission No. 51 (AAPT Telecommunications), p. 368.

[36] Transcript of Evidence, pp.112, 121,128 (Mr Rizzo and Mr Ward)

[37] Transcript of Evidence, p. 128 (Mr Ward)

[38] Transcript of Evidence, p. 48 (Mr Chipton)

[39] Submission No.19 (Australian Telecommunications Industry Association), p. 94.

[40] Transcript of Evidence, pp 101, 102 (Mr Rizzo)

[41] Transcript of Evidence, p. 49 (Mr Chipton)

[42] Transcript of Evidence, pp 101, 102 (Mr Rizzo)

[43] Submission No.75 (Office of Asset Sales and Information Technology Outsourcing), p. 5.

[44] Transcript of Evidence, p. 48 (Mr Chipton)

[45] Submission No.47a (Communications Electrical Plumbing Union), p. 501.

[46] Transcript of Evidence, p. 127 (Mr Rizzo)

[47] Submission No.47a (Communications Electrical Plumbing Union), p. 501.

[48] Transcript of Evidence, pp 152, 153 (Ms Eason)