Footnotes

Recommendations

[1]        COMPSS is the Coalition of Major Professional and Participation Sports and the LPA is Live Performance Australia, which is the peak body for Australia's live performance industry.

Chapter 1

[1]        Journals of the Senate, No. 10, 11 December 2013, p. 335.

[2]        Daily Telegraph, 'Crackdown on scalpers as tickets skyrocket', 27 July 2013.

[3]        The Advertiser, 'Senator Nick Xenophon declares war on scalpers as One Direction fans ripped off', 11 September 2013, http://www.adelaidenow.com.au/news/south-australia/senator-nick-xenophon-declares-war-on-scalpers-as-one-direction-fans-ripped-off/story-fni6uo1m-1226716963142, (accessed 12 December 2013).

[4]        On the Record, 'Radiohead fans up in arms over ticket scalping', 30 March 2012, http://www.ontherecord-unisa.com.au/?p=2035, (accessed 12 December 2013).

[5]        ABC News, 'Rolling Stones tour: Scalpers selling Adelaide tickets for $3,000', 9 December 2013, http://www.abc.net.au/news/2013-12-09/sa-scalpers-selling-rolling-stones-tickets-for-3k/5143280  and The Music.com.au, 'Bruce Springsteen Tickets Scalped As Pre-Sale Crashes', 22 August 2013, http://themusic.com.au/news/all/2013/08/22/bruce-springsteen-tickets-scalped-as-pre-sale-crashes/, (accessed 12 December 2013).

Chapter 2 - Ticket scalping in Australia

[1]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, p. iv.

[2]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, pp. v and 13.

[3]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, p. 3.

[4]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, p. 37.

[5]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, p. 37.

[6]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, p. 41.

[7]        Commonwealth Consumers Affairs Advisory Council, Consumers and the ticket market:
Ticket onselling in the Australian market, Final Report, November 2010, pp. 41–42.

[8]        Submission 14, p. 1.

[9]        COMPSS, Submission 17, p. 9.

[10]      Submission 9, p. 4.

[11]      See for example, LPA, Submission 7, p. 2; Ticketmaster, Submission 8, p. [1 and 3]; AIMIA Digital Policy Group, Submission 15, p. [2]; The Treasury, Submission 16, p. 2.

[12]      COMPSS, Submission 17, p. 10 and The Coalition of Major Professional & Participation Sports, submission to the Review into ticket scalping—onselling and consumers, 5 August 2010.

[13]      See for example, AIMIA Digital Policy Group, Submission 15, p. [2].

[14]      Submission 7, p. 2 (emphasis in original).

[15]      Submission 8, p. [3].

[16]      Submission 8, p. [3].

[17]      Submission 11, p. [6].

[18]      Committee Hansard, 20 February 2014, p. 3.

[19]      Committee Hansard, 20 February 2014, p. 1.

[20]      Committee Hansard, 20 February 2014, p. 3.

[21]      NSW Government Fair Trading, 'Entertainment', http://www.fairtrading.nsw.gov.au/ftw/Consumers/Buying_services/Entertainment.page, (accessed 9 February 2014).

[22]      For more detail on the use of sophisticated software in purchasing tickets see chapter 4, paragraphs 4.88–4.92.

[23]      See footnotes 3, 4 and 5 in chapter 1 and 27, 28 and 29 below.

[24]      The members of COMPSS include: the Australian Football League, Australian Rugby Union, Cricket Australia, Football Federation Australia, National Rugby League, Netball Australia, and Tennis Australia.

[25]      Submission 17, p. 6.

[26]      Submissions 1; 2; 3; 5; 6, p. 2; 7, p. 2; and 13 (confidential).

[27]      Herald Sun, 'Radiohead sells out Australian shows in seconds, scalping blitz begins', 1 March 2012, http://www.heraldsun.com.au/entertainment/radiohead-sells-out-australian-shows-in-seconds-scalping-blitz-begins/story-e6frf9hf-1226286120962, (accessed 12 December 2013).

[28]      The Advocate and Sydney Morning Herald, , 'Fans losing to online scalpers buying tickets in bulk', 1 September 2013, http://www.smh.com.au/digital-life/digital-life-news/fans-losing-to-online-scalpers-buying-tickets-in-bulk-20130830-2swcs.html; The Advertiser, 'Senator Nick Xenophon declares war on scalpers as One Direction fans ripped off', 11 September 2013, http://www.adelaidenow.com.au/news/south-australia/senator-nick-xenophon-declares-war-on-scalpers-as-one-direction-fans-ripped-off/story-fni6uo1m-1226716963142, (accessed 12 December 2013).

[29]      CHOICE, 'How we are run', http://www.choice.com.au/about-us/how-we-are-run.aspx and see also http://www.choice.com.au/reviews-and-tests/money/shopping-and-legal/shopping/ticket-pricing/page/scalping-and-cancellations.aspx, (accessed 13 December 2013).

[30]      MusicFeeds, 'Rolling Stones Australian Tour Tickets Being Scalped For $3,000', 9 December 2013, http://musicfeeds.com.au/news/rolling-stones-australian-tour-tickets-being-scalped-for-3000/. See also http://www.choice.com.au/reviews-and-tests/money/shopping-and-legal/shopping/ticket-pricing/page/scalping-and-cancellations.aspx, (accessed 12 December 2013).

[31]      See Submissions, 1, 2, 3 and 10.

[32]      Mr Matthew Kirk, Submission 1, and Mr Keith Sawers, Submission 2.

[33]      Submission 2.

[34]      Submission 5. See also Herald Sun, 'Bruce Springsteen fan sues Ticketek and Frontier Touring over "inferior" seats', 9 November 2013,  http://www.heraldsun.com.au/news/law-order/bruce-springsteen-fan-sues-ticketek-and-frontier-touring-over-inferior-seats/story-fni0fee2-1226756513146, (accessed 12 December 2013).

[35]      Submission 3.

[36]      Submission 17, p. 4.

[37]      Submission 17, pp. 4–5.

[38]      Submission 7, p. 2.

[39]      Submission 13 (confidential), pp. [5–6].

[40]      Submission 17, p. 4.

[41]      Submission 17, p. 4 (emphasis in original).

[42]      Submission 13 (confidential), p. [5].

[43]      LPA, Submission 7, p. 2 and Submission 13 (confidential), p. [6].

[44]      Submission 17, p. 9.

[45]      Submission 17, p. 9.

[46]      Ticketek website, 'Ticketek Online Terms and Conditions of Sale' http://premier.ticketek.com.au/content/buyers/termsofsale.aspx, (accessed 12 December 2013).

[47]      For example, COMPSS informed the committee that ' It has proven simply too expensive and time consuming for the sports to pursue their contractual rights against these unauthorised online ticket on-sellers, especially when these on-sellers base their operations outside of Australia and often ignore correspondence sent by the sports. Moreover, traditional ticket scalping has now transitioned from simply offering tickets to sporting and entertainment events where demand exceeds supply, to a situation where unauthorised secondary on-sellers (such as Viagogo) are effectively setting up as "ticket sellers/box offices" (including under the guise of sponsorship of participating clubs)'. Submission 17, p. 9

[48]      'ACCC warns sports fans to be vigilant when buying tickets online', 10 February 2011, http://www.accc.gov.au/media-release/accc-warns-sports-fans-to-be-vigilant-when-buying-tickets-online, (accessed 13 December 2013).

[49]      Submission 17, p. 10.

[50]      Submission 17, p. 10.

[51]      Submission 17, p. 5. In its submission, COMPSS provided a full account of how the person who sold the tickets was able to purchase a large number of tickets.

[52]      Submission 6, p. 3.

[53]      Submission 13 (confidential), p. [8] and eBay, Submission 9, p. 8.

[54]      Submission 9, p. 8.

[55]      Submission 9, p. 8.

[56]      Submission 17, p. 10.

[57]      Submission 16, p. 2. The Treasury referred to the findings of the 2010 CCAAC report.

[58]      Submission 11, p. [4].

[59]      Submission 11, p. [4].

[60]      'ACCC warns sports fans to be vigilant when buying tickets online', 10 February 2011, http://www.accc.gov.au/media-release/accc-warns-sports-fans-to-be-vigilant-when-buying-tickets-online, (accessed 13 December 2013).

[61]      NSW Fair Trading, 'Landmark legal action a game changer for ticket resellers', 3 April 2012, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2012_media_releases/20120403_landmark_legal_action_a_game_changer_for_ticket_resellers.page, (accessed 13 December 2013). 

[62]      Metropolitan Police, Ticket Crime, Problem Profile, February 2013, p. 5.

[63]      Metropolitan Police, Ticket Crime, Problem Profile, February 2013, p. 6.

[64]      Metropolitan Police, Ticket Crime, Problem Profile, February 2013, p. 5.

[65]      Computerworld, '500k Australian's scammed by dodgy ticket sellers: survey', 17 September 2013,
http://www.computerworld.com.au/article/526675/500k_australians_scammed_by_dodgy_ticket_sellers_survey_/, (accessed 12 December 2013).

[66]      Ticket marketplace viagogo commissioned the research.

[67]      Submission 9, p. 8.

[68]      Submission 7, p. 5.

[69]      Submission 8, p. [5].

[70]      ACCC, answer to question on notice No. 2, received 18 March 2014.  For more information see Appendix 2.

[71]      Submission 14, p. 2.

[72]      Submission 14, p. 2.

Chapter 3 - Reducing the detrimental effects of ticket scalping

[1]        Submission 11, pp. [5–6].

[2]        Submission 5.

[3]        Submission 5.

[4]        Submission 14, p. 2.

[5]        Submission 14, p. 2.

[6]        Submission 9, p. 4.

[7]        Submission 11, p. [2].

[8]        Submission 11, p. [3].

[9]        Submission 11, p. [3].

[10]      Submission 4. Also refer to discussion at paragraphs 2.25–2.29 of this report.

[11]      Submission 17, p. 10.

[12]      Submission 17, pp. 10–11.

[13]      LPA, Submission 7, p. 2; COMPSS, Submission 17, p. 4.

[14]      Submission 9, p. 4.

[15]      EBay, Submission 9, p. 5 and  Computerworld, 'Online ticket scalping regulation won't work', 17 September 2013.

[16]      Ms Maria O'Connor, Committee Hansard, 20 February 2014, p. 4.

[17]      Ms Maria O'Connor, Committee Hansard, 20 February 2014, p. 4.

[18]      Submission 11, p. [2].

[19]      Submission 9, p. 4.

[20]      Mr Christoph Homann, Committee Hansard, 20 February 2014, p. 9.

[21]      Committee Hansard, 20 February 2014, p. 9.

[22]      Committee Hansard, 20 February 2014, p. 5.

[23]      Submission 6, p. 3.

[24]      Submission 7, p. 4.

[25]      Submission 9, p. 5.

[26]      Submission 9, p. 20.

[27]      Submissions 1, 2, 3, 5 and 10.

[28]      Ms Maria O'Connor, Committee Hansard, 20 February 2014, p. 6.

[29]      Ms Maria O'Connor, Committee Hansard, 20 February 2014, p. 5.

[30]      Answer to question taken on notice, 20 February 2014.

[31]      Submission 5, p. 1.

[32]      Submission 7, p. 4.

[33]      Mr Keith Sawers, Submission 2.

[34]      Submission 9, p. 20.

[35]      Ms Maria O'Connor, Committee Hansard, 20 February 2014, p. 6.

[36]      Live Performance Australia,  Live Performance Australia Ticketing Code of Practice, Consumer Code, pp. 8–9, https://liveperformance.com.au/sites/liveperformance.com.au/files/resources/live_performance_australia_ticketing_code_of_practice_-_consumer_version_-_1_february_2012.pdf, (accessed 11 February 2014).

[37]      Live Performance Australia,  Live Performance Australia Ticketing Code of Practice, Consumer Code, pp. 8 and 10, https://liveperformance.com.au/sites/liveperformance.com.au/files/resources/live_performance_australia_ticketing_code_of_practice_-_consumer_version_-_1_february_2012.pdf, (accessed 11 February 2014).

[38]      Answer to question taken on notice, 20 March 2014.

[39]      See for example, COMPSS,  Submission 17, p. 9.

[40]      Live Performance Australia, Live Performance Australia Ticketing Code of Practice, Industry Code, Fifth edition—effective, 1 February 2012.

[41]      See for example, Mr Carl de Vos, Submission, 5, p. 2  and Submission 13 (confidential).

[42]      Mr Matthew Kirk, Submission 1.

[43]      Mr Carl de Vos, Submission 5.

[44]      Submission 5, p. 2.

[45]      Submission 5, p. 2.

[46]      Submission 5, p. 2.

[47]      Submission 5, p. 2.

[48]      Submission 14, pp. 2–3.

[49]      Submission 14, p. 3.

[50]      Submission 7, p. 5 (emphasis in original).

[51]      Submission 11, p. [4–5].

[52]      Submission 11, p. [5].

[53]      Submission 14, p. 1.

[54]      Mr Carl de Vos, Submission 5, p. 2 and Ticketmaster, Submission 8, p. 1.

[55]      Submission 5.

[56]      COMPSS, Submission 17, p. 11.

[57]      Submission 7, p. 4.

[58]      Submission 7, p. 2.

[59]      Submission 17, p. 11.

[60]      Submission 8, p. 3.

[61]      Submission 8, p. 1.

[62]      Submission 8, p. 1.

[63]      Submission 8, p. 1.

[64]      Submission 8, pp. 3–4, Submission 9, p. 5.

[65]      Mr Christoph Homann, Committee Hansard, 20 February 2014, p. 2.

[66]      Submission 9, pp. 4–5.

[67]      Submission 9, p. 3–4.

[68]      Submission 9, p. 15.

[69]      Submission 12, p. 1.

Chapter 4 - Government initiatives

[1]        Victorian Government, Submission 19.

[2]        Section 154, Major Sporting Events Act 2009 (Vic).

[3]        See for example, Additional Information—Government of Victoria, Major Sporting Events Act 2009 and Sports Event Ticketing (Fair Access) Act 2002, Minister's Guide.

[4]        Section 157, Major Sporting Events Act 2009 (Vic).

[5]        Victorian Department of Transport, Planning and Local Infrastructure, Additional Information, 'Factual Information—Major Sporting Events Act 2009'.

[6]        Victorian Department of Transport, Planning and Local Infrastructure, Additional Information, 'Factual Information—Major Sporting Events Act 2009'.

[7]        The Hon Hugh Delahunty MP, Minister for Sport and Recreation, Media release, 'Beware of unauthorised ticket sellers to the AFL Grand Final', 27 September 2012.

[8]        Victorian Department of Transport, Planning and Local Infrastructure, Additional Information, 'Factual Information—Major Sporting Events Act 2009'.

[9]        Victorian Department of Transport, Planning and Local Infrastructure, Additional Information, 'Factual Information—Major Sporting Events Act 2009'.

[10]      Submission 7, p. 3.

[11]      Submission 8, p. [5].

[12]      Submission 8, p. [5].

[13]      Submission 9, p. 10.

[14]      Submission 9, p. 10.

[15]      Submission 9, p. 10.

[16]      Stadiums Queensland, Submission 6, p. 1.

[17]      Submission 6, p. 2.

[18]      Submission 6, p. 2.

[19]      Submission 6, p. 2.

[20]      Section 30C, Major Sports Facilities Act 2001 (Qld).

[21]       Stadiums Queensland, Submission 6, p. 2 and section 30C, Major Sports Facilities Act 2001 (Qld).

[22]      Submission 6, p. 2.

[23]      Submission 7, p. 3.

[24]      Submission 8, p. [5].

[25]      Submission 9, p. 11.

[26]      Submission 9, pp. 10–11.

[27]      South Australia Police, Submission 21.

[28]      The Hon. J.R. Rau, South Australia, House of Assembly, Hansard, 21 March 2013, p. 4959.

[29]      Section 9, Major Events Act 2013 (SA).

[30]      Submission 21.

[31]      Submission 21.

[32]      NSW Government, Fair Trading, 'Ticket scalping major concern for sporting organisations', 17 September 2012, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2012_media_releases/20120917_ticket_scalping_major_concern.page, (accessed 12 February 2014).

[33]      NSW Government, Fair Trading, 'Ticket scalping major concern for sporting organisations', 17 September 2012, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2012_media_releases/20120917_ticket_scalping_major_concern.page, (accessed 12 February 2014).

[34]      NSW Government, Fair Trading, 'Ticket scalping major concern for sporting organisations', 17 September 2012, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2012_media_releases/20120917_ticket_scalping_major_concern.page, (accessed 12 February 2014).

[35]      NSW Government, Fair Trading, 'Ticket scalping major concern for sporting organisations', 17 September 2012, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2012_media_releases/20120917_ticket_scalping_major_concern.page, (accessed 12 February 2014).

[36]      NSW Government Fair Trading, 'NSW Government tackles ticket scalping', 2 October 2013, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2013_media_releases/20131002_nsw_gov_tackles_ticket_scalping.page, (accessed 12 February 2014).

[37]      NSW Government Fair Trading, 'NSW Government tackles ticket scalping', 2 October 2013, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2013_media_releases/20131002_nsw_gov_tackles_ticket_scalping.page, (accessed 12 February 2014).

[38]      Submission 12, p. 1.

[39]      Fair Trading Amendment (Ticket Reselling) Bill 2013, Explanatory Note and NSW Government, Submission 12, p. 1.

[40]      NSW Government Fair Trading, 'NSW Government tackles ticket scalping', 2 October 2013, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2013_media_releases/20131002_nsw_gov_tackles_ticket_scalping.page, (accessed 12 February 2014).

[41]      Submission 12, p. 1.

[42]      NSW Parliament, Legislation Review Committee, Legislation Review Digest No. 49/55, 19 November 2013, p. 9.

[43]      NSW Government Fair Trading, 'NSW Government tackles ticket scalping', 2 October 2013, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2013_media_releases/20131002_nsw_gov_tackles_ticket_scalping.page, (accessed 12 February 2014).

[44]      NSW Government Fair Trading, 'NSW Government tackles ticket scalping', 2 October 2013, http://www.fairtrading.nsw.gov.au/ftw/About_us/News_and_events/Media_releases/2013_media_releases/20131002_nsw_gov_tackles_ticket_scalping.page, (accessed 12 February 2014).

[45]      Submission 8, p. [4].

[46]      Submission 8, p. [4].

[47]      CHOICE, 'CHOICE feedback on NSW Government ticketing proposals', http://searches.choice.com.au/search?&site=default_collection&btnG=Search+CHOICE&client=default_frontend&output=xml_no_dtd&proxystylesheet=version1_frontend&sort=date%3AD%3AL%3Ad1&oe=UTF-8&ie=UTF-8&ud=1&exclude_apps=1&tlen=100&q=scalping, (accessed 13 December 2013).

[48]      Submission 7, p. 3.

[49]      Submission 9, p. 11.

[50]      Submission 9, p. 12.

[51]      Submission 6, p. 4.

[52]      Daniel Stuk, 'Ticket scalping: advocating for the event organiser', Australian and New Zealand Sports Law Journal, 2011 6(1), p. 113, http://search.informit.com.au/fullText;dn=789487233949283;res=IELHSS, (accessed 11 February 2014).

[53]      Submission 7, p. 3.

[54]      Submission 7, p. 5.

[55]      Submission 7, p. 5.

[56]      Submission 7, p. 3.

[57]      Submission 7, p. 2.

[58]      Submission 8, p. [4].

[59]      Submission 11, p. [2].

[60]      Submission 11, p. [2].

[61]      Commonwealth of Australia, The Australian Consumer Law, A guide to provisions, November 2010, p. ix, http://www.consumerlaw.gov.au/content/the_acl/downloads/A_guide_to_provisions_Nov_2010.pdf, (accessed 11 February 2014).

[62]      Submission 16, p. 2.

[63]      Submission 16, p. 3.

[64]      Commonwealth of Australia, The Australian Consumer Law, A guide to provisions, November 2010, p. 11, http://www.consumerlaw.gov.au/content/the_acl/downloads/A_guide_to_provisions_Nov_2010.pdf, (accessed 11 February 2014).

[65]      Commonwealth of Australia, The Australian Consumer Law, A guide to provisions, November 2010, p. 12, http://www.consumerlaw.gov.au/content/the_acl/downloads/A_guide_to_provisions_Nov_2010.pdf, (accessed 11 February 2014).

[66]      Submission 16, p. 3.

[67]      Submission 16, p. 4.

[68]      Submission 9, p. 9.

[69]      Submission 16, p. 4.

[70]      Submission 16, p. 4.

[71]      See also ACCC answer to question on notice No. 1, received 18 March 2014.

[72]      ACCC, answer to question on notice No. 1, received 18 March 2014.

[73]      Submission 9, p. 9.

[74]      Submission 9, p. 13.

[75]      Submission 9, p. 3.

[76]      Submission 9, p. 20.

[77]      Submission 9, p. 9.

[78]      Submission 7, p. 4 (emphasis in original).

[79]      Submission 7, p. 4.

[80]      Submission 7, p. 5.

[81]      Submission 7, pp. 2 and 4.

[82]      Submission 6, p. 4.

[83]      Submission 16, p. 4.

[84]      Submission 16, pp. 1 and 4.

[85]      Submission 17, p. 8.

[86]      Submission 17, p. 8.

[87]      Submission 17, p. 8.

[88]      Submission 15, p. [3].

[89]      Submission 10.

[90]      Submission 7, p. 3.

[91]      Submission 7, pp. 3–4.

[92]      Submission 7, pp. 3–4.

[93]      Submission 7, p. 4.

[94]      Ticketmaster, answer to question taken on notice on 20 February 2014.

[95]      Ticketmaster, answer to question taken on notice on 20 February 2014.

[96]      Ticketmaster, answer to question taken on notice on 20 February 2014.

[97]      Submission 8, p. [5].

[98]      See also, Committee Hansard, 20 February 2014, p. 6.

[99]      Live Performance Australia, Live Performance Australia Ticketing Code of Practice, Consumer Code, fifth edition, effective 1 February 2012, p. 4.

[100]    ACCC, answer to question No. 4, received 18 March 2014.

[101]    Submission 11, p. [2].

[102]    Submission 11, covering letter.

[103]    ACCC, answer to question on notice No. 5, received 18 March 2014.

[104]    ACCC, answer to question on notice No. 5, received 18 March 2014.

[105]    Submission 17, p. 11.

[106]    Submission 7, p. 5.

[107]    Submission 7, pp. 2 and 5.

[108]    Submission 6, p. 4.

[109]    Submission 7, p. 3.

[110]    Submission 7, p. 3.

[111]    Submission 7, p. 2.

[112]    Mr Christoph Homann, Committee Hansard, 20 February 2014, p. 2.

[113]    Submission 16, p. 4. See also ACCC answer to question on notice No. 1, received 18 March 2014 and earlier paragraph 4.52 of this report.

[114]    Submission 16, p. 4. See also ACCC answer to question on notice No. 1, received 18 March 2014.

[115]    See earlier paragraph 4.39.

[116]    Submission 19.

[117]    See also ACCC answer to question on notice No. 1, received 18 March 2014. The ACCC understood that the computer programs can be used 'to bypass security measures (such as CAPTCHA screens) to obtain premium tickets and sell them to brokers in secondary markets'.

[118]    Submission 8, p. [5] and also ACCC answer to question on notice No. 8, received 18 March 2014.

[119]    See for example, Submission 8, p. [5].

[120]    Mr Christoph Homann, Committee Hansard, 20 February 2014, pp. 7–8.

[121]    Submission 8, p. [5].

[122]    Committee Hansard, 20 February 2014, pp. 7–8.

[123]    Submission 7, pp. 4–5.

[124]    Submission 7, pp. 2 and 5.

[125]    Submission 7, p. 4.

[126]    ACCC, answer to question on notice No. 8, received 18 March 2014.

Additional comments by Nick Xenophon, Independent Senator for South Australia

[1]        Mr Carl de Vos, Submission 5, p. 1.

[2]        eBay, Submission 9, p. 5.

[3]        COMPPS, Submission 17, p. 8.

[4]        Victorian Department of Transport, Planning and Local Infrastructure, Additional Information, 'Factual Information – Major Sporting Events Act 2009'.

[5]        eBay, Submission 9, p. 8.

[6]        Computerworld, '500k Australian's scammed by dodgy ticket sellers: survey',
17 September 2013,  http://www.computerworld.com.au/article/526675/500k_australians_scammed_by_dodgy_ticket_sellers_survey_/

[7]        COMPPS, Submission 17, p. 11.

[8]        Committee Hansard, 20 February 2014, p. 3.