House of Representatives Committees

| Parliamentary Joint Committee of Public Accounts and Audit

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Report 434: Annual Public Hearing with the Commissioner of Taxation – 2012

20 December 2012

View the report as a single document - (PDF 397KB)

View the report as separate downloadable parts:


Preliminary pages	(PDF 104KB)

Chapter 1 Introduction	(PDF 44KB)
Background The Committee’s report

Chapter 2 Theme 1 – Service Standards	(PDF 103KB)
Complaint handling Complaints to Ombudsman at a 10 year high Ombudsman ‘one last chance’ referrals Direct contact with taxpayers Call centre response times Service standards during tax time 2012 Communicating in plain English Committee Comment

Chapter 3 Theme 2 – Compliance	(PDF 126KB)
Debt recovery and the global financial crisis Small business services Small business benchmarking The ATO’s philosophical approach to supporting small business Simplifying lodgement for small business The small business commissioner Training for small businesses ATO online resources The ATO and social media Committee Comment

Chapter 4 Theme 3 – Policy Development	(PDF 143KB)
Superannuation administration Foreign investment and revenue leakage The tax gap Methodologies to measure the tax gap Private rulings The ATO’s role in shaping legislation Government Response to Recommendation 2 of JCPAA Report 426 Committee Comment

Chapter 5 Theme 4 – External Scrutiny	(PDF 99KB)
General Inspector-General of Taxation Forward work program Australian National Audit Office Recent reviews Commonwealth Ombudsman Committee Comment

Appendix A – Submissions	(PDF 28KB)

Appendix B – Public Hearing	(PDF 49KB)