View the report as separate downloadable parts:

Foreword

Members

  Committee Secretariat

Abbreviations

List of Recommendations

Terms of Reference

1. Introduction

2. The Reinvention continues

  Introduction
  Transforming the ATO’s service culture
  Efficiency of the transformation
  Reporting on the digital transformation
  Committee conclusion

3. Taxpayers in dispute

  Introduction
  ATO in dispute, and in the news
  The taxpayer’s experience
  Fairness in auditing
  Right to object
  Committee conclusion

4. Fair practice and review

  Introduction
  Fair practice and the law
  Small business debt—improving accountability
  Building confidence and trust in the ATO

5. The Taxpayers' Charter

  Introduction
  Establishment of the Taxpayers’ Charter
  The Charter and the Reinvention Program
  Adopting a regulatory philosophy—Charter effectiveness
  Reforming the Charter
  Committee conclusion

6. Governance, structures and review

  Introduction
  ATO capability and direction
  Committee conclusion
  Strengthening internal governance and independent review
  Committee conclusion
  Committee conclusion
  Models for an external independent appeal body
  Committee conclusion
  The future role of the IGT in complaints handling
  Committee conclusion

A. Submissions

B. Public hearings