Part 3 Annual performance statements

DPS 2017–18 results

DPS met 17 of the 26 performance measures for the 2017–18 reporting period, an overall result of 65 per cent, which is a decrease of seven per cent on last year’s result of 72 per cent (based on 13 out of 18 performance measures being met). The increased number of performance measures not meeting their target was partially offset by the greater number of performance measures reported by DPS.

Table 2: 2017–18 performance results
Performance Measure 2017–18 Target 2017–18 Results Target achieved (Gap)
1. Number and types of visitor interactions
Number of visitors 750,005 742,049 Not achieved
(-7,956)
Number of virtual visitors 5,190,519 5,989,850 Achieved
(+799,331)
Number of visitors for DPS school tours 127,176 132,040 Achieved
(+4,864)
Number of participants to DPS organised tours and events 73,879 78,593 Achieved
(+4,714)
2. Visitor satisfaction with the APH experience
% of visitor feedback indicating their visit met or exceeded expectations 85% 98% Achieved
(+13%)
% of virtual visitor feedback indicating their visit met or exceeded expectations 85% 78% Not achieved
(-7%)
% of school visitor feedback indicating their visit met expectations 85% 98% Achieved
(+13%)
% of participants attending DPS tours and events indicating their visit met or exceeded expectations 85% 99% Achieved
(+14%)
3. Hansard Service KPIs are achieved
% of Individual draft speeches delivered within two hours of speech finishing 85% 94% Achieved
(+9%)
% of electronic proof Hansard reports delivered within agreed timeframes 95% 97% Achieved
(+2%)
% of committee transcripts delivered within agreed timeframes 95% 82% Not achieved
(-13%)
4. Building occupant satisfaction with timeliness and quality of DPS services
% of building occupant feedback indicating a satisfied or neutral rating with timeliness and quality of DPS services (by DPS service category) 75% 92% Achieved
(+17%)
5. Parliamentary Library Service KPIs are achieved
% of Library Service KPIs set out in the annual Library Resource Agreement that are achieved 90% 93% Achieved
(+3%)
6. ICT Services Standards are achieved
% of ICT Services Standards outlined in the ICT SLA that are achieved 90% 93% Achieved
(+3%)
7. Design Integrity Performance
The level at which the design integrity process is functioning Effective Effective Achieved
The extent and effectiveness of consultation with the moral rights holders and DPS regarding the process for design integrity and moral rights matters Effective Effective Achieved
8. Building Condition Rating
% of building areas reviewed that are assessed as being in good or better condition 80% 88% Achieved
(+8%)
9. Engineering Systems Condition Rating
% of critical engineering systems assessed as being in good condition 70% 53% Not achieved
(-17%)
% of critical engineering systems reviewed that are assessed as being in fair or average condition 95% 85% Not achieved
(-10%)
10. Landscape Condition Rating
% of landscaped areas reviewed that are assessed as being in good or better condition 85% 77% Not achieved
(-8%)
11. Security KPIs are achieved
% of security incidents that are handled in accordance with policy and process 100% 93% Not achieved
(-7%)
% of PSS Officers compliant with mandatory training requirements 100% 97% Not achieved
(-3%)
12. Parliament House Work Programs are achieved
% of Capital Works Branch projects in delivery phase 80% 87% Achieved
(7%)
% of Capital Works Branch budget spent in the financial year 80% 82% Achieved
(2%)
% of Security Upgrade Implementation Plan projects in delivery phase 80% 100% Achieved
(20%)
% of Security Upgrade Implementation Plan budget spent in the financial year 80% 54% Not achieved
(-26%)