On 1 August 2016, the Secretary launched the following DPS Vision:

Supporting Australia’s Parliament and parliamentarians through innovative, unified and client focussed services. We are custodians for APH as the working symbol of Australian democracy and as a significant destination for our citizens and international visitors alike.

We support this vision through five pillars:

Our people

• our pride is reflected in the quality and integrity of our work
• we are a learning organisation and take personal accountability for our work, and
• we value our staff and their insights and invest in their development.

Our clients

• we are proactive and solutions oriented
• we facilitate one connected service experience, and
• we are recognised for our professionalism and ‘extra mile’ service focus.

Our colleagues

• we are collegiate and have a shared purpose
• we recognise that our individual efforts impact on all our colleagues, and
• we work collaboratively to achieve positive outcomes.

Our visitors

• we are renowned for delivering an excellent visitor experience
• we are ambassadors for our national institution and our country, and
• we are a showcase for the products of our region.

Our building

• we protect our internationally significant building and work respectfully in partnership with its designers
• we will strive to meet the accommodation needs for the whole of parliament, and
• our workspaces will be safe, appealing and contemporary.