Chapter 1 - Introduction

[1]        ANAO, NDIS – Management of Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 69.

[2]        Department of Human Services, Submission 21, p. 2.

[3]        ANAO, NDIS – Management of Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 69.

[4]        Department of Human Services, Submission 21, p. 2.

[5]        DHS, Submission 21, p. 2.

[6]        ANAO, NDIS – Management of Transition of the Disability Services Market, Audit Report No. 24, 2016–17, p. 69.

[7]        The Hon. Christian Porter MP, Minister for Social Services, and the Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services, 'Review of the Implementation of the NDIS MyPlace Portal', Media release, 5 August 2016.

[8]        The Hon. Christian Porter MP, Minister for Social Services, and the Hon. Jane Prentice MP, Assistant Minister for Social Services and Disability Services, 'Review of the Implementation of the NDIS MyPlace Portal', Media release, 5 August 2016.

[9]        PricewaterhouseCoopers, NDIS MyPlace Portal Implementation Review – Final Report, 31 August 2016, p. 2.

[10]      PricewaterhouseCoopers, NDIS MyPlace Portal Implementation Review – Final Report, 31 August 2016, p. 2.

[11]      Disability Reform Council, Communiqué, 5 December 2016, p. 1.

[12]      Joint Committee on the NDIS, Progress Report, 7 September 2017, pp. 66–68.

[13]      NDIS, The NDIS pathway experience, https://www.ndis.gov.au/pathways-experience (accessed 15 November 2018)

[14]      NDIA, Improving the NDIS Participants and Provider Experience, 26 February 2018, pp. 4, 18 33.

[15]      NDIS, The NDIS pathway experience, https://www.ndis.gov.au/pathways-experience (accessed 15 November 2018)

[16]      NDIA, Submission 24, pp. 10–11.

Chapter 2 - Communication and business transactions

[1]        See previous reports from this committee: Progress Report, 7 September 2017; Provision of services under the NDIS Early Childhood Early Intervention Approach, 7 December 2017; Transitional arrangements for the NDIS, 15 February 2018; Market readiness for provision of services under the NDIS, 20 September 2018; Provision of Assistive Technology under the NDIS, 12 December 2018.

[2]        See for example: Dietitians Association Australia, Submission 16, p. 3; Carers NSW, Submission 27, pp. 1-2; NDS SA Children's Subcommittee, Submission 4, p. 7.

[3]        See for example: Centre for Digital Business Pty Limited, Submission 1, p. 4; Dietitians Association Australia, Submission 16, p. 3; NDS SA Children's Subcommittee, Submission 4, p. 7; Illawarra Disability Alliance, Submission 13, p. 4; The Benevolent Society, Submission 17, p. 3; Carers NSW, Submission 27, p. 2.

[4]        See for example: Endeavour Foundation, Submission 12, p. 1; Public Service Research Group UNSW Canberra, Submission 20, p. 3; Tracey Hales, Submission 29, pp. 1–2.

[5]        See for example: Centre for Digital Business Pty Limited, Submission 1, p. 4; Dietitians Association Australia, Submission 16, p. 4; Endeavour Foundation, Submission 12, p. 1; Speech Pathology Australia, Submission 8, p. 8; Carers NSW, Submission 27, p. 1; Children and Young People with Disability Australia, Submission 28, p. 2.

[6]        Carers NSW, Submission 27, p. 2.

[7]        The Benevolent Society, Submission 17, p. 7.

[8]        Children and Young People with Disability Australia, Submission 28, p. 11.

[9]        See for example: Children and Young People with Disability Australia, Submission 28, p. 11; Carers NSW, Submission 27, p. 1; Endeavour Foundation, Submission 12, p. 1.

[10]      NDIS, COAG Disability Reform Council Quarterly Report, 30 September 2018, p.29, https://www.ndis.gov.au/medias/documents/q1-201819-report-full/Report-COAG-for-Q1-of-Y6-Full-report.pdf (accessed 4 December 2018).

[11]      NDIS, NDIS Contact Centre, 20 April 2018, https://www.ndis.gov.au/news/contact-centre-announcement.html (accessed 4 December 2018).

[12]      NDIS, COAG Disability Reform Council Quarterly Report, 30 September 2018, p.29, https://www.ndis.gov.au/medias/documents/q1-201819-report-full/Report-COAG-for-Q1-of-Y6-Full-report.pdf (accessed 4 December 2018)

[13]      Develop Therapy Services, Submission 10, p. 3.

[14]      See for example: Speech Pathology Australia, Submission 8, p. 12; Cara, Submission 14, p. 3; Children and Young People with Disability Australia, Submission 28, p. 11.

[15]      Speech Pathology Australia, Submission 8, p. 6.

[16]      See for example: Develop Therapy Services, Submission 10, p. 3; The Benevolent Society, Submission 17, p. 6; Children and Young People with Disability Australia, Submission 28,
p. 11.

[17]      Develop Therapy Services, Submission 10, p. 3.

[18]      See for example: Develop Therapy Services, Submission 10, p. 3; Public Service Research Group UNSW Canberra, Submission 20, p. 3; Speech Pathology Australia, Submission 8, p. 12.

[19]      See for example: Dietitians Association Australia, Submission 16, p. 3; NDS SA Children's Subcommittee, Submission 4, p. 7; Illawarra Disability Alliance, Submission 13, p. 4; The Benevolent Society, Submission 17, p. 3; Carers NSW, Submission 27, p. 2.

[20]      See for example: Speech Pathology Australia, Submission 8, p. 6; Dietitians Association Australia, Submission 16, pp. 3-4; Name Withheld, Submission 3, p. 2; Illawarra Disability Alliance, Submission 13, p. 4.

[21]      Dietitians Association of Australia, Submission 16, p. 3.

[22]      Speech Pathology Australia, Submission 8, p. 12.

[23]      Dietitians Association of Australia, Submission 16, p. 4.

[24]      See for example: Name Withheld, Submission 3, p. 2; Dietitians Association of Australia, Submission 16, p. 4.

[25]      Illawarra Disability Alliance, Submission 13, p. 4.

[26]      NDIA, Answer to question on notice SQ18-00359, received 4 December 2018.

[27]      See for example: Centre for Digital Business Pty Limited, Submission 1, p. 3; Speech Pathology Australia, Submission 8, p. 8; Children and Young People with Disability Australia, Submission 28, p. 5.

[28]      Speech Pathology Australia, Submission 8, p. 8.

[29]      Children and Young People with Disability Australia, Submission 28, p. 5.

[30]      Centre for Digital Business Pty Limited, Submission 1, p. 3.

[31]      Name Withheld, Submission 2, p. 1.

[32]      Name Withheld, Submission 18, p. 1.

[33]      Centre for Digital Business Pty Limited, Submission 1, p. 4.

[34]      Centre for Digital Business Pty Limited, Submission 1, p. 3.

[35]      Public Service Research Group UNSW Canberra, Submission 20, p. 2.

[36]      Centre for Digital Business Pty Limited, Submission 1, p. 14.

[37]      Cara, Submission 14, p. 4.

[38]      Centre for Digital Business Pty Limited, Submission 1, pp. 3–4.

[39]      Centre for Digital Business Pty Limited, Submission 1, p. 5.

[40]      Centre for Digital Business Pty Limited, Submission 1, p. 6.

[41]      NDIA, Answer to question on notice SQ18-000360, received 4 December 2018.

[42]      Centre for Digital Business Pty Limited, Submission 1, p. 9.

[43]      See for example: Endeavour Foundation, Submission 12, p. 1; Public Service Research Group UNSW Canberra, Submission 20, p. 3; Greenacres, Submission 9, p. 4.

[44]      Endeavour Foundation, Submission 12, p. 2.

[45]      Greenacres, Submission 9, p. 4.

[46]      Tracey Hales, Submission 29, pp.1-2.

[47]      Holocentric, Submission 23, p. 7; ANAO, Decision-making controls for Sustainability – National Disability Insurance Scheme, 19 October 2017, paragraph 3.57;  PricewaterhouseCoopers, NDIS MyPlace Portal Implementation Review – Final Report, 31 August 2016.

[48]      Holocentric, Submission 23, p. 2.

[49]      Holocentric, Submission 23, p. 8.

[50]      ANAO, Decision-making controls for Sustainability – National Disability Insurance Scheme, 19 October 2017, paragraph 3.57.

[51]      NDIA, ANAO Report No. 13, Review by correspondence, 27 February 2018, p. 5.

[52]      Joint Standing Committee on the NDIS, Market readiness for provision of services under the NDIS, 20 September 2018, recommendation 7, p. 23;  Provision of Assistive Technology under the NDIS,12 December 2018, recommendation 1, p. 19.

[53]      NDIS, https://beta.ndis.gov.au/ (accessed 11 December 2018) and https://www.ndis.gov.au/news/test-website-announcement.html (accessed 12 December 2018).

[54]      NDIA, Submission 24, p. 6.

[55]      See for example: Children and Young People with Disability Australia, Submission 28, p. 5; Endeavour Foundation, Submission 12, p. 2; Illawarra Disability Alliance, Submission 13, p. 1; Cara, Submission 14, p. 4; Allied Health Professionals Australia, Submission 26, p. 3; Dietitians Association Australia, Submission 16, p. 2; National Disability Services, Submission 6, p. 4.

[56]      See for example: Children and Young People with Disability Australia, Submission 28, p. 5; The Benevolent Society, Submission 17, p. 4; Name Withheld, Submission 3, p. 2; Speech Pathology Australia, Submission 8, p. 8; Name Withheld, Submission 2, p. 1.

[57]      The Benevolent Society, Submission 17, p. 4.

[58]      Children and Young People with Disability Australia, Submission 28, p. 9.

[59]      Children and Young People with Disability Australia, Submission 28, p. 5.

[60]      Name Withheld, Submission 2, p. 1.

[61]      Name Withheld, Submission 3, p. 2.

[62]      Public Service Research Group UNSW Canberra, Submission 20, p. 3.

[63]      Name Withheld, Submission 2, p. 1.

[64]      LanternPay, Submission 19, p. 5.

[65]      NDIA, Answer to question on notice SQ18-000358, received 4 December 2018.

[66]      See for example: Greenacres, Submission 9, p. 1; NDS SA Children's Subcommittee, Submission 4, p. 9; Endeavour Foundation, Submission 12, p. 2; Illawarra Disability Alliance, Submission 13, p. 1; Cara, Submission 14, p. 4.

[67]      Dietitians Association Australia, Submission 16, pp. 2-3.

[68]      See for example: Greenacres, Submission 9, p. 8; Allied Health Professionals Australia, Submission 26, p. 3; Dietitians Association Australia, Submission 16, p. 2; NDS SA Children's Subcommittee, Submission 4, p. 2; National Disability Services, Submission 6, p. 2; Endeavour Foundation, Submission 12, p. 2.

[69]      The Benevolent Society, Submission 17, p. 3.

[70]      Public Service Research Group UNSW Canberra, Submission 20, pp. 2 and 4–5.

[71]      Name Withheld, Submission 11, p. 1.

[72]      See for example: National Disability Services, Submission 6, p. 3; Illawarra Disability Alliance, Submission 13, p. 2.

[73]      National Disability Services, Submission 6, p. 3.

[74]      National Disability Services, Submission 6, p. 3.

[75]      Illawarra Disability Alliance, Submission 13, p. 2.

[76]      NDIA, Answer to question on notice SQ18-000352, received 4 December 2018.

[77]      NDIS, https://www.ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers.html (accessed 28 November 2018).

[78]      NDIS, https://www.ndis.gov.au/document/finding-and-engaging-providers/find-registered-service-providers.html (accessed 28 November 2018).

[79]      See for example: Dietitians Association Australia, Submission 16, p. 4; Children and Young People with Disability Australia, Submission 28, p. 4; Occupational Therapy Australia, Submission 22, p. 1.

[80]      See for example: Allied Health Professionals Australia, Submission 26, p. 4; Dietitians Association Australia, Submission 16, p. 4; Occupational Therapy Australia, Submission 22, p. 1.

[81]      Occupational Therapy Australia, Submission 22, p. 1.

[82]      NDIA, Answer to question on notice SQ18-000355, received 4 December 2018.

[83]      NDIA, Answer to question on notice SQ18-000356, received 4 December 2018.

[84]      Develop Therapy Services, Submission 10, p. 5; Illawarra Disability Alliance, Submission 13, p. 8.

[85]      The Benevolent Society, Submission 17, p. 7.

[86]      Greenacres, Submission 9, p. 3.

[87]      See for example: Greenacres, Submission 9, p. 6; National Disability Services, Submission 6, p. 4; Illawarra Disability Alliance, Submission 13, p. 4; Cara, Submission 14, p. 4.

[88]      Allied Health Professionals Australia, Submission 26, pp. 3-4.

[89]      Occupational Therapy Australia, Submission 22, p. 2.

[90]      Illawarra Disability Alliance, Submission 13, p. 8.

[91]      Endeavour Foundation, Submission 12, p. 1.

[92]      Department of Human Services, Submission 21, p. 6.

[93]      NDIA, Answer to question on notice SQ18-000351, received 4 December 2018.

[94]      Joint Standing Committee on the NDIS, Market readiness for provision of services under the NDIS, 20 September 2018, p. 23.