Committee membership
|
(PDF 89KB) |
Chair's Foreword
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(PDF 31KB) |
Recommendations
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(PDF 84KB) |
Abbreviations
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(PDF 66KB) |
Chapter 1 - Introduction
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(PDF 98KB) |
Duties of the committee
Terms of reference
Conduct of the inquiry
Structure of this report
Acknowledgements
Notes on references
|
Chapter 2 - Background on the life insurance industry
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(PDF 359KB) |
Introduction
Nature of the life insurance industry
Regulation of life
insurance
Previous inquiries,
reviews, reforms and events
Red tape reduction
|
Chapter 3 - Consumer protections
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(PDF 341KB) |
Introduction
Australian Consumer Law
Life insurance consumer protections
Life insurance exemptions from consumer protections
Committee view
|
Chapter 4 - Codes of practice
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(PDF 188KB) |
Introduction
Financial services codes of practice
Life insurance codes of practice
Evidence received on life insurance codes of practice
Committee view
|
Chapter 5 - Remuneration, commissions, payments and fees
|
(PDF 551KB) |
Introduction
Remuneration, commissions, payments and fees in the life insurance industry
Shelf space fees and training fees
Committee view
|
Chapter 6 - Retail life insurance and approved product lists
|
(PDF 196KB) |
Introduction
The nature of APLs
Arguments supporting the use of APLs
Arguments for widening or banning APLs
Committee view
|
Chapter 7 - Group life insurance
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(PDF 166KB) |
Introduction
Opt-out versus opt-in requirements
Inadequate member awareness of cover
Duplicate group life insurance accounts
Committee view
|
Chapter 8 - Access to medical information
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(PDF 245KB) |
Background
Privacy framework
Authorisation to access medical information
Arguments for a broad authority to access medical information
Arguments against a broad authority to access medical information
Committee view
|
Chapter 9 - Genetic information
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(PDF 501KB) |
Genetic information and the life insurance industry in international
jurisdictions
Genetic information and the life insurance industry in Australia
Arguments for reform
Committee view
|
Chapter 10 - Claims handling
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(PDF 455KB) |
Introduction
Oversight of claims handling practices
A policyholder's right to reasons where a claim has been denied
Inconsistency in claims handling data
Definitions in insurance policies
Mental health claims
Delays
Independent medical examiners
Underwriting direct insurance
Legacy products
Early intervention—rehabilitation payments
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APPENDIX 1 -Submissions and additional information received
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(PDF 93KB) |
APPENDIX 2 - Public hearings and witnesses
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(PDF 24KB) |