Documents

Answers to Question on Notice

Westpac

Australia and New Zealand Banking Group Limited

Commonwealth Bank of Australia

National Australia Bank

 

Westpac

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
WBC02QON Keogh Offer of credit card to Bank of Melbourne mortgage customer Hansard p. 48
11/10/18		 (PDF 327KB)
WBC03QON Evans Westpac customer advocate: timeframes

Hansard p. 50
11/10/18

 (PDF 336KB)
WBC04QON O'Neil Outstanding customer issues

Hansard p. 53
11/10/18

 (PDF 350KB)
WBC05QON Bandt Outstanding customer issues: wealth management and subsidiaries

Hansard p. 62
11/10/18

(PDF 334KB)

See answer to WBC04QON

(PDF 350KB)

WBC06QON Evans Changes to small business lending

Hansard p. 65
11/10/18

 (PDF 337KB) 
WBC07QON Evans Improving access to information for small business customers

Hansard p. 65
11/10/18

 (PDF 406KB) 
WBC08QON Wilson Simplification of regulation: protecting vulnerable customers 

Hansard p. 68
11/10/18

 (PDF 337KB)
WBC09QW Thistlethwaite Gender Equality figures

Written

 (PDF 428KB)
WBC10QW Thistlethwaite Gender Equality figures

Written

 (PDF 330KB)
WBC11QW Thistlethwaite CALC Case study - Nicola - Westpac

Written

 (PDF 354KB)
WBC12QW Thistlethwaite CALC Case study - Nicola - Westpac

Written

 (PDF 321KB) 
WBC13QW Thistlethwaite CALC Case study - Nicola - Westpac

Written

(PDF 443KB)

WBC14QW Thistlethwaite CALC Case study - Nicola - Westpac

Written

(PDF 321KB)

WBC15QW Thistlethwaite CALC Case study - Nicola - Westpac Written

(PDF 321KB) 
WBC16QW Thistlethwaite Staff paid more than $500k Written

(PDF 332KB)

WBC17QW Thistlethwaite Compensation timeframes Written

(PDF 458KB)

WBC18QW Thistlethwaite Savings and deposit rates Written

(PDF 333KB)

WBC19QW Evans Small business lending practices Written

(PDF 344KB)

WBC20QW Evans Bank employees Written
 (PDF 336KB) 
WBC21QW Wilson Mortgage statistics Written
 (PDF 325KB) 
WBC22QW Wilson Mortgage statistics Written

(PDF 703KB)

See answer to WBC21QW
(PDF 325KB)

 

Australia and New Zealand Banking Group Limited

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
ANZ01QON Thistlethwaite ANZ customer advocate Hansard p. 6
12/10/18

(PDF 127KB) 
ANZ03QON Evans Remediation

Hansard p. 11
12/10/18

 (PDF 127B)
ANZ04QON Kelly Interest rates charged on breaches of contracts 

Hansard p. 18
12/10/18

 (PDF 49KB)
ANZ05QON Keogh Debt repayment and management service

Hansard p. 27
12/10/18

 (PDF 130KB) 
ANZ06QON Evans Changes to small business lending Hansard p. 28
12/10/18

(PDF 132KB) 
ANZ07QON Evans Improving access to information for small business customers

Hansard p. 28
12/10/18

(PDF 126KB)

See answer to ANZ06QW
(PDF 132KB)
ANZ08QW Thistlethwaite Branch Closures

Written

(PDF 124KB) 

See answer to ANZ09QW
(PDF 119KB)

See answer to ANZ11QW
(PDF 122KB)

ANZ09QW Thistlethwaite Branch Closures

Written

 (PDF 119KB) 
ANZ11QW Thistlethwaite Branch Closures Written (PDF 122KB)
ANZ12QW Thistlethwaite CALC Case study - Maryanne  Written (PDF 127KB)
ANZ13QW Thistlethwaite CALC Case study - Maryanne Written (PDF 203KB)
ANZ14QW Thistlethwaite CALC Case study - Maryanne Written

(PDF 119KB)

See answer to ANZ12QW
(PDF 127KB)
ANZ15QW Thistlethwaite CALC Case study - Maryanne Written (PDF 202KB)
ANZ17QW Thistlethwaite Breach reporting to ASIC Written (PDF 127KB)
ANZ18QW Thistlethwaite Savings and deposit rates Written (PDF 129KB) 
ANZ19QW Evans Small business lending practices Written

(PDF 43KB)


See answer to ANZ06QON
(PDF 132KB) 
ANZ20QW Evans Bank employees Written (PDF 130KB)
ANZ21QW Wilson Mortgage statistics Written (PDF 118KB)

 

Commonwealth Bank of Australia

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
CBA05QW Bandt Systems requiring technological and hardware updates Written
 (PDF 249KB) 
CBA06QW Bandt Corrective measures undertaken including training in policy and systems Written
 (PDF 250KB)
CBA07QW Bandt Changes to breach reporting and improving compliance Written (PDF 249KB) 
CBA08QW Bandt Breach reporting Written
 (PDF 247KB)
CBA09QW Bandt Updated procedures for loan impairment Written
 (PDF 249KB) 
CBA10QW Thistlethwaite Sedgwick Written
 (PDF 252KB) 
CBA11QW Thistlethwaite Sedgwick Written
 (PDF 249KB)
CBA12QW Thistlethwaite AUSTRAC Written
 (PDF 250KB) 
CBA13QW Thistlethwaite AUSTRAC Written

(PDF 247KB)

See answer to CBA12QW

(PDF 250KB)
CBA14QW Thistlethwaite AUSTRAC Written

(PDF 247KB)

See answer to CBA12QW

(PDF 250KB)
CBA15QW Thistlethwaite Sales Written

 (PDF 249KB)
CBA16QW Thistlethwaite Sales Written
 (PDF 247KB)
CBA17QW Thistlethwaite Sales Written

(PDF 247KB)
CBA18QW Thistlethwaite Sales incentives for managers and senior employees Written

(PDF 250KB)
CBA19QW Thistlethwaite Sales incentives for managers and senior employees Written

(PDF 248KB)

CBA20QW Thistlethwaite Sales incentives for managers and senior employees Written

(PDF 247KB)

See answer to CBA19QW

(PDF 248KB)

CBA21QW Thistlethwaite Sales incentives for managers and senior employees Written

(PDF 249KB)

See answer to CBA18QW

(PDF 250KB)
CBA22QW Thistlethwaite Consumer Credit Insurance Written
 (PDF 248KB)
CBA23QW Thistlethwaite Consumer Credit Insurance Written

(PDF 248KB)
CBA24QW  Thistlethwaite Consumer Credit Insurance Written 

(PDF 247KB)

See answer to CBA23QW

(PDF 248KB)
CBA25QW Thistlethwaite Consumer Credit Insurance Written
 (PDF 248KB)
CBA26QW Thistlethwaite Consumer Credit Insurance

Written

 (PDF 247KB)
CBA27QW Thistlethwaite Consumer Credit Insurance Written

(PDF 248KB)
CBA28QW Thistlethwaite Consumer Credit Insurance Written

(PDF 247KB)
CBA29QW Thistlethwaite Remuneration Written

(PDF 247KB)
CBA30QW Thistlethwaite Remuneration Written
 (PDF 247KB)
CBA31QW Thistlethwaite Remuneration Written
 (PDF 247KB)
CBA32QW Thistlethwaite Remuneration Written
 (PDF 247KB)
CBA33QW Thistlethwaite Remuneration Written
 (PDF 248KB)
CBA39QW Thistlethwaite Case Study - Laura – CBA Written

(PDF 341KB)
CBA42QW Evans Small business lending practices Written
 (PDF 247KB)
CBA43QW Evans Bank employees Written
 (PDF 248KB)
CBA44QW Wilson Mortgage statistics Written
 (PDF 247KB)
CBA45QW Wilson Mortgage statistics Written
 (PDF 62KB)

 

National Australia Bank

Q No.
 Member Broad Topic Proof Hansard page and Hearing date or Written question Response
NAB01QON Wilson Number of staff terminated Hansard p. 4
19/10/18		 (PDF 37KB)
NAB02QON Wilson Number of terminations at executive level Hansard p. 5
19/10/18		 (PDF 35KB)
NAB03QON Evans Customer switching rates

Hansard p. 13
19/10/18

 (PDF 51KB)
NAB04QON Keogh Planned service fees Hansard p. 14
19/10/18
 (PDF 36KB) 
NAB05QON Keogh Remediation for mental health and other impacts of misconduct

Hansard p. 15
19/10/18

(PDF 36KB)
NAB06QON Keogh Number of customers affected by misconduct

Hansard p. 16
19/10/18

(PDF 36KB)
 NAB07QW Evans Small business lending practices Written (PDF 40KB)
NAB08QW Evans  Bank employees Written (PDF 48KB)
NAB09QW Wilson Mortgage statistics Written  (PDF 32KB)
NAB11QW Thistlethwaite MLC super fund – fees charged Written  (PDF 35KB)
NAB12QW Thistlethwaite Expenditure on wages versus non-guaranteed income Written (PDF 34KB)
NAB13QW Thistlethwaite Current target NPS and link to incentives Written  (PDF 35KB)
NAB14QW Thistlethwaite Ratio of executive pay to median wage Written  (PDF 36KB)
NAB15QW Thistlethwaite Staff paid more than $500k Written  (PDF 33KB)
NAB16QW Thistlethwaite CALC Case study – Henry, NAB and others Written  (PDF 44KB)

Committee Secretariat contact:

Committee Secretary
Standing Committee on Economics
PO Box 6021
Parliament House
Canberra ACT 2600

Phone: (02) 6277 4587
economics.reps@aph.gov.au

About this inquiry

The Standing Committee on Economics will inquire into and report on a review of Australia's four major banks.



Past Public Hearings

19 Oct 2018:
12 Oct 2018:
11 Oct 2018:

more...

Inquiry Status

Current

Accessibility

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