Program 1: Other Departmental
Program component 1.1: Chamber and Federation Chamber
Deliverable: Advice and services to enable the House of Representatives Chamber and Federation Chamber to meet and address business as scheduled
| Key performance indicator |
Performance 2013-14 |
Performance 2014-15 |
| Member satisfaction with the quality and timeliness of Chamber
support and advisory services (target: 99 per cent satisfaction rate) |
|
|
- Percentage of members surveyed satisfied with advice and service
provision by Clerks-at-the-Table
|
100 |
100 |
- Percentage of members surveyed ‘extremely’ or ‘highly’ satisfied
with advice and service provision by Clerks-at-the-Table
|
100 |
91 |
- Percentage of members surveyed satisfied with advice and service
provision more generally in relation to Chamber and Federation
Chamber duties
|
100 |
100 |
- Percentage of members surveyed ‘extremely’ or ‘highly’ satisfied
with advice and service provision more generally in relation to
Chamber and Federation Chamber duties
|
100 |
82 |
| Percentage of Chamber support service standards met for all sittings
of the House and meetings of the Federation Chamber, with no
significant errors (target: 100 per cent) |
Service standards for programming and procedural advice and support, preparation of Chamber documents, processing of questions in writing and answers to questions, and provision and processing of documents of the House generally met for all sittings of the House and meetings of the Federation Chamber |
| Processing and drafting of bills |
|
| Percentage of bills (proposed legislation) processed within deadlines and with no significant errors (target: 100 per cent) |
All deadlines were met and there were no significant errors |
- Percentage of members who had used the legislative and drafting
service satisfied with advice and services provided (target: 90 per cent)
|
92 |
100 |
| Creating and processing records and documents of the House |
|
| Percentage of Chamber support service standards met for all sittings
of the House and meetings of the Federation Chamber, with no
significant errors (target: 100 per cent) |
Service standards for preparation of the Votes and Proceedings
and the Live Minutes were met on all occasions |
- Disallowable instruments and documents processed
|
4,253 |
3,308 |
- Number of petitions presented to the House
|
75 |
101 |
- Total number of signatories to petitions presented to the House
|
1,365,151 |
250,369 |
- Number of ministerial responses to petitions
|
64 |
71 |
| Collection, analysis and publication of procedural and statistical information |
|
| Member satisfaction with the quality and availability of procedural
and statistical publications and support in obtaining such information (target: 90 per cent satisfaction rate) |
|
- Percentage of members surveyed satisfied with the quality and availability of procedural and statistical publications and associated
support
|
100 |
95 |
- Percentage of members surveyed ‘extremely’ or ‘highly’ satisfied with the quality and availability of procedural and statistical publications and associated support
|
81 |
62 |
- Level of satisfaction among internal and external users with procedural and statistical publications
|
High level of satisfaction indicated |
Program component 1.2: Community relations and awareness
Deliverable: Services to increase public knowledge and awareness of, and interaction with, the work of the House of Representatives and the Australian Parliament
| Key performance indicator |
Performance 2013-14 |
Performance 2014-15 |
| Number of participants in community awareness programs such as
seminars, school visits, subscribers to email alert service and magazine
continues to increase over time |
|
|
- Number of individuals and organisations subscribed to the email
alert service
|
>2,300 |
>2,400 |
- Number of followers for the About the House Twitter feed
|
>18,800 |
>32,000 |
- Number of people attending seminars
|
122 |
325 |
- Number of individuals and organisations subscribed to the About the
House magazine
|
16,615 |
14,462 |
- Number of student visitors and number of schools
|
114,388 students from 3,358 schools |
120,216 students from 3,596 schools |
Program component 1.3: Committee services
Deliverable: Procedural, research, analytical and administrative support for the conduct of inquiries and other activities of committees
| Key performance indicator |
Performance 2013-14 |
Performance 2014-15 |
| Committee member satisfaction with advice and services provided
(target: 90 per cent satisfaction rate) |
|
|
- Percentage of members surveyed ‘satisfied’, ‘highly satisfied’ or
‘extremely satisfied’ with the procedural advice, research, analytical,
drafting and administrative support services received in relation
to the conduct of committee inquiries and the publication of final
reports
|
95 |
100 |
Program component 1.4: Inter-parliamentary relations
Deliverable: Advice and support to facilitate and maintain international and regional relationships with other parliaments, parliamentary bodies and organisations
| Key performance indicator |
Performance 2014-15 |
| Rate of satisfaction of Presiding Officers, delegates and diplomatic representatives with arrangements for incoming and outgoing delegations |
Correspondence and anecdotal feedback from delegates and diplomatic missions indicated a high level of satisfaction with visits. |
| Levels of participation in parliamentary organisations and quality of policy advice |
Of eligible senators and members, 66 per cent were members of the Inter-Parliamentary Union.
Delegations attended the assemblies and conferences
of the ASEAN Inter-Parliamentary Assembly, the Inter-
Parliamentary Union, the Asia Pacific Parliamentary
Forum and the Australian and Pacific Presiding Officers
and Clerks Conference.
The department organised a visit to the parliament from
the Secretary-General of the Inter-Parliamentary Union.
All submissions on the international program were
approved by the Presiding Officers.
|
| Rate of satisfaction of parliaments in the Pacific region with the training and equipment purchases provided |
Reports on training activities and anecdotal feedback on equipment indicated a high level of satisfaction with the operations of the Pacific Parliamentary Partnerships Fund.
The Pacific Parliamentary Partnerships program provided support to 12 Pacific parliaments, all of which indicated strong support for the program through informal contact, at meetings and through correspondence. |
Program component 1.5: Members’ services and corporate support
Deliverable:Advice and services relating to members’ salaries and allowances and certain other entitlements
| Key performance indicator |
Performance 2013-14 |
Performance 2014-15 |
| All variations to salary and allowances and salary increases are processed with an accuracy of at least 99 per cent |
|
|
- Accuracy rate in processing of variations to salary and allowances and salary increases (per cent)
|
99 |
99 |
Deliverable:Advice and services to the Speaker, members and others in accordance with legislation and administrative decisions
Deliverable:Advice and service to members in Parliament House relating to accommodation and office services
| Key performance indicator |
Performance 2013-14 |
Performance 2014-15 |
| Rate of satisfaction of members and others with the provision of accommodation and office support services (target: 95 per cent) |
|
|
- Percentage of the accommodation
changes and office services provided
which met agreed timeframes and
standards, and met the satisfaction of
party whips and individual members
|
100 |
100 |
- Percentage of members surveyed satisfied with the information on their internet home page
|
100 |
95 |
| Number of accommodation -related services provided to members |
|
|
- Number of routine maintenance requests actioned
|
395 |
129 |
- Number of emergency requests received, and percentage receiving ‘action within five minutes’ in accordance with target
|
542; 100 per cent actioned within target |
221; 100 per cent actioned within target |
- Number of furniture movement requests processed, and number processed within agreed timeframes
|
796; all within agreed timeframes |
334; all within agreed timeframes |
- Number of transport requests processed and accuracy of processing
|
8,960; approximately 99 per cent accuracy
|
10,335; approximately 99 per cent accuracy |
Deliverable: Monitoring developments in parliamentary and public administration and applying as appropriate
Deliverable: Nurturing a flexible, integrated and cohesive department while recognising individual talents and responsibilities
Deliverable: Seeking to obtain the resources needed to meet the requirements of the House, committees and the wider department into the future
| Key performance indicator |
Performance 2014-15 |
| Developments in parliamentary and public administration are responded to where appropriate |
The department made submissions to the House of Commons Governance Committee on the inquiry into the governance of the House of Commons, the Senate Legal and Constitutional Affairs Legislation Committee on the inquiry into the Acts and Instruments (Framework Reform) Bill 2014, the Senate Finance and Public Administration Legislation Committee on the inquiry into the Parliamentary Service Amendment Bill 2014, the House Standing Committee on Procedure on the inquiry into the role and operations of the Federation Chamber, the Senate Finance and Public Administration Legislation Committee on the inquiry into the proposed Parliament
House security upgrade works, and the Joint Committee of Public Accounts and Audit on the inquiry into the development of the Commonwealth Performance Framework. |
| Departmental policies and procedures are reviewed and revised, as appropriate |
The department’s recruitment and selection guidelines were reviewed, a consultation process was conducted, and revised guidelines were published during the reporting year.
|
| Support is provided to assist the House Standing Committee on Appropriations and Administration in discharging its responsibilities |
The Clerk and other departmental staff provided the committee with information on the department’s budget position and attended the committee’s meetings to enable the committee to discharge its responsibilities and to bring the funding requirements of the department to the attention of government. The department also provided secretariat support to the committee. |