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Program 1: Other departmental
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Program component 1.1: Chamber and Federation Chamber
Deliverable: Advice and services to enable the House of Representatives Chamber and Federation Chamber to meet and address business as scheduled
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Key performance indicator
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Performance
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Member satisfaction with the quality and timeliness of Chamber support and advisory services (target: 99 per cent satisfaction rate)
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100 (100) per cent of members surveyed were satisfied with advice and service provision by Clerks-at-the-Table; 100 (95) per cent were ‘extremely’ or ‘highly’ satisfied.
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100 (100) per cent of members surveyed were satisfied with advice and service provision more generally in relation to Chamber and Federation Chamber duties; 100 (90) per cent were ‘extremely’ or ‘highly’ satisfied.
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Percentage of Chamber support service standards met for all sittings of the House and meetings of the Federation Chamber, with no significant errors (target: 100 per cent)
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Service standards for programming and procedural advice and support, preparation of Chamber documents, processing of questions in writing and answers to questions, and provision and processing of documents of the House were generally met for all sittings of the House and meetings of the Federation Chamber (as in 2012–13).
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Processing and drafting of bills
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Key performance indicator
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Performance
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Percentage of bills (proposed legislation) processed within deadlines and with no significant errors (target: 100 per cent)
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All deadlines were met and there were no significant errors (as in 2012–13).
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Of the members who had used the legislative and drafting service, 92 (100) per cent were satisfied with advice and service provision. One member who had used the service was not satisfied.
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Creating and processing records and documents of the House
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Key performance indicator
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Performance
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Percentage of Chamber support service standards met for all sittings of the House and meetings of the Federation Chamber, with no significant errors (target: 100 per cent)
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Service standards for preparation of the Votes and Proceedings and the Live Minutes were met on all occasions (all service standards were met in 2012–13).
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4,253 (6,116) disallowable instruments and documents were processed.
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75 (125) petitions with a total of 1,365,151 (325,360) signatories; 64 (74) ministerial responses to petitions.
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Collection, analysis and publication of procedural and statistical information
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Key performance indicator
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Performance
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Member satisfaction with the quality and availability of procedural and statistical publications and support in obtaining such information (target: 90 per cent satisfaction rate)
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100 (100) per cent of members surveyed were satisfied and 81 (90) per cent were ‘extremely’ or ‘highly’ satisfied with the quality and availability of procedural and statistical publications and associated support.
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Internal and external users indicated a high level of satisfaction with procedural and statistical publications.
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Program component 1.2: Community relations and awareness
Deliverable: Services to increase public knowledge and awareness of, and interaction with, the work of the House of Representatives and the Australian Parliament
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Key performance indicator
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Performance
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Number of participants in community awareness programs such as seminars, school visits, subscribers to email alert service and magazine continues to increase over time
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More than 2,300 (3,300) individuals and organisations subscribed to the email alert service. The About the House Twitter feed had more than 18,800 (12,400) followers.
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122 (320) people attended seminars.
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More than 16,615 (14,700) individuals and organisations subscribed to the About the House magazine.
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114,388 student visitors from 3,358 schools (115,651 student visitors from 3,537 schools). |
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Program component 1.3: Committee services
Deliverable: Services to increase public knowledge and awareness of, and interaction with, the work of the House of Representatives and the Australian Parliament
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Key performance indicator
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Performance
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Committee member satisfaction with advice and services provided (target: 90 per cent satisfaction rate)
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95 (100) per cent of members surveyed were ‘satisfied’, ‘highly satisfied’ or ‘extremely satisfied’ with the procedural advice, research, analytical, drafting and administrative support services received in relation to the conduct of committee inquiries and the publication of final reports.
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Program component 1.4: Inter-parliamentary relations
Deliverable: Advice and support to facilitate and maintain international and regional relationships with other parliaments, parliamentary bodies and organisations
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Key performance indicator
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Performance
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Rate of satisfaction of Presiding Officers, delegates and diplomatic representatives with arrangements for incoming and outgoing delegations. Levels of participation in parliamentary organisations and quality of policy advice
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Correspondence and anecdotal feedback from delegates and diplomatic missions indicated a high level of satisfaction with visits.
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All submissions on the international program were approved by the Presiding Officers.
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Of eligible senators and members, 65 per cent (75 per cent) were members of the Inter-Parliamentary Union.
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Delegations attended the assemblies and conferences of the Inter-Parliamentary Union and the Asia Pacific Parliamentary Forum. One regional activity was conducted in association with the Inter-Parliamentary Union. |
| Rate of satisfaction of parliaments in the Pacific region with the training and equipment purchases provided through the education trust fund |
Reports on training activities and anecdotal feedback on equipment indicated a high level of satisfaction with the education trust fund’s operations. The Pacific Parliamentary Partnerships program provided support to 11 Pacific parliaments, all of which indicated strong support for the program at meetings and through correspondence. |
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Program component 1.5: Members’ services and corporate support
Deliverable: Advice and services relating to members’ salaries and allowances and certain other entitlements
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Key performance indicator
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Performance
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All variations to salary and allowances and salary increases are processed with an accuracy of at least 99 per cent
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All variations and salary increases were processed with an accuracy rate of at least 99 (99) per cent.
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Deliverable: Advice and services to the Speaker, members and others in accordance with legislation and administrative decisions
Deliverable: Advice and service to members in Parliament House relating to accommodation and office services |
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Key performance indicator
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Performance
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| Rate of satisfaction of members and others with the provision of accommodation and office support services (target: 95 per cent) |
100 (100) per cent of the accommodation changes and office services provided met agreed timeframes and standards, and met the satisfaction of party whips and individual members. 100 (100) per cent of members surveyed were satisfied with the information on their internet home page. |
| Number of accommodation-related services provided to members |
395 (333) routine maintenance requests were actioned.
The target for emergency requests was ‘action within five minutes’; this target was reached for 100 (100) per cent of the 542 (304) emergency requests received.
796 (493) furniture movement requests were processed, all within agreed timeframes (as in 2013–14).
8,960 (12,480) transport requests were processed with approximately 99 (97.6) per cent accuracy. |
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Deliverable: Monitoring developments in parliamentary and public administration and applying as appropriate
Deliverable: Nurturing a flexible, integrated and cohesive department while recognising individual talents and responsibilities
Deliverable: Seeking to obtain the resources needed to meet the requirements of the House, committees and the wider department into the future |
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Key performance indicator
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Performance
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| Developments in parliamentary and public administration are responded to where appropriate |
The department provided submissions to the inquiry by the Standing Committee on Procedure into the use of electronic devices in the House of Representatives Chamber and Federation Chamber |
| Departmental policies and procedures are reviewed and revised, as appropriate |
The department’s workplace diversity plan and guidelines were reviewed and revised. A workplace diversity commitment statement was placed on the department’s internet page.
Procedures for facilitating and dealing with Public Interest Disclosures were developed and placed on the department’s internet page. Authorised officers were appointed under the Public Interest Disclosure Act 2013.
The department’s business continuity plan was reviewed and revised and office-level business resumption plans were reviewed and finalised. |
| Support is provided to assist the House Standing Committee on Appropriations and Administration in discharging its responsibilities |
The Clerk and other departmental staff provided the committee with information on the department’s budget position and attended the committee’s meetings to enable the committee to discharge its responsibilities and to bring the funding requirements of the department to the attention of government. The department also provided secretariat support to the committee. |
| Performance indicators in the Department of Parliamentary Services payroll service-level agreement are met and service is delivered within budget |
All indicators in the service-level agreement were met and service was delivered within budget until 15 January 2014, when the service was terminated. |
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Program 2: Administered
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Program component 2.1: Schools hospitality
Deliverable: Hospitality arranged at time of confirmation of booking of school visit
Deliverable: Seeking to obtain feedback from visiting school groups on provision and satisfaction of hospitality received |
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Key performance indicator
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Performance
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Hospitality delivered and received on time by visiting school groups
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All visiting school groups were provided hospitality per expectations.
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