Contracting out of Government Services - Information Technology
TABLE OF CONTENTS
Preface
Executive Summary
Committee Membership
CHAPTER 1 - THE DECISION TO OUTSOURCE
CHAPTER 2 - COMMONWEALTH IT REQUIREMENTS
CHAPTER 3 - MANAGING COMMONWEALTH IT OUTSOURCING
The Approach to Outsourcing
Savings Estimates
Clusters
Failure to Acknowledge the Risks Involved
Managing the Process
Tendering
In-house Bids
Consultation
Conclusion
CHAPTER 4 - EMPLOYMENT ISSUES
CHAPTER 5 - INDUSTRY ISSUES
The Government as Client
Opportunities for Australian SMEs
The Government's Industry Development Position
CHAPTER 6 - PRIVACY ISSUES
Introduction
The Current Situation
Current Levels of Abuse of Privacy in the IT Area
Potential Problems in an Outsourced IT Environment
Options for the Future
CHAPTER 7 - ACCOUNTABILITY ISSUES
Introduction
The Accountability Chain
Accountability and Audit
Accountability and the Right to Redress
Accountability and Commercial Confidentiality
Conclusions
Appendix A Terms of Reference
Appendix B Public Hearings Program
DISSENTING REPORT FROM SENATORS FERRIS, LIGHTFOOT
AND WATSON
|
